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Customer Service Manager

Location:
Houston, Texas, United States
Posted:
November 27, 2018

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Resume:

Rena Brooks-Hobbs

Beaumont, TX *****

ac7s10@r.postjobfree.com

409-***-****

To pursue a challenging career within a growing company or firm where my skills can be utilized and grow.

Authorized to work in the US for any employer

Work Experience

Compliance Technician

Dominium LLC - Plymouth, MN

August 2017 to March 2018

Follow the rules and regulations and guidelines established by the IRS and respective state agencies Become familiar with and knowledgeable of federal, state and local laws and regulations as they relate to compliance

including but not limited to: Low Income Housing, Tax Credit (LIHTC?Section42), Section 8 and Section 236

Conducting site visits and compliance file audits

Quality control review and approval of certification files EIV processing, report monitoring, repayment agreements and income discrepancy Assistant Property Manager

Dominium Managment - Timbers Edge Apts - Beaumont, TX July 2015 to July 2017

Responsible for the day to day operations of the property Ensure all company policies and procedures are followed Maintain work orders and insure work orders are completed within a 24hr time frame Insure quarterly inspections are competed in a timely manner process all waitlist applications

Receive and process rental collections and or deposits Maintain stable occupancy

Maintain strong resident relations and provide excellent customer service Certification and Marketing Manager

Prodigem LLC - Bee Cave, TX

December 2013 to June 2015

Process applications and maintain waitlists for 2 section 8 properties Starcrest Apartments in Beaumont Texas 150

units and Palomino Place Apartments Houston Texas 272 units. Assist in pre-leasing of units as well as schedule

move-ins for both properties.

Maintain EIV reporting for Starcrest Apartments, Palomino Apartments and Woodbridge Apartments on a monthly

basis. Overseen marketing for all properties owned by company. Temporary Property Manager for Starcrest Apartments until permanent manager was hired. Process tenant rental payments and work order requests Supervised office staff as well as maintenance crew regarding work orders and make readies. Inspect vacant units and common areas.

Assist residents with lease renewals and or re-certifications. Maintain positive attitude while interacting with prospects and residents. HCV Counselor

Port Arthur Housing Authority - Port Arthur, TX

February 2012 to November 2012

Responsible for performing technical and administrative work in the Housing Authority's Section 8 Department.

Performs a variety of tasks involved in dealing with Section 8 participants and landlords of leased properties.

Conduct monthly orientation/recertification to current Section 8 participants regarding rules and regulations for the housing choice voucher program. Prepare rent calculations and enters data in computer. Prepares HAP contracts, leases, 50058's, and addendum's. On a daily basis maintain reports by using Excel spreadsheets. Counsels clients on utility allowances and total contract rent. DHAP Counselor

Port Arthur Housing Authority - Port Arthur, TX

November 2010 to January 2012

Performs a variety of tasks involved with DHAP participants and landlords of leased properties. Conduct quarterly assessments to determine continued eligibility for clients that are on the DHAP Program.

Prepare rent calculations along with adjustments and enters data in mainframe system. (TenCentral) Prepares HAP contracts, leases addendums and 50058's Counsels clients on finding permanent housing and employment if not working. Audit and reconcile folders to insure IRT hardships/HAP amounts are the equal in TenCentral and HUD DIS system.

Workforce Specialist I

Texas Workforce Solutions - Orange, TX

June 2009 to November 2010

Assisting employers in establishing work in Texas accounts, providing technical assistance in using the job matching

system to obtain optimum results.

Accepting and processing www.workintexas.com applications ensuring completeness and quality Assisting applicants in developing quality www.workintexas.com applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other

factors relevant to proper selection for referral to suitable job openings; assigns proper occupational codes.

Performing employment counseling and/or case management of applicants who present unusual placement and/or job adjustment challenges, especially during periods of high unemployment and stressed economic conditions.

Interviewing customers, and using assessment tools, to assess education, experience, skills, interest, and other

relevant factors to fully explore customers career development opportunities and possible training needs.

Administrative Assistant

Beaumont Housing Authority - Beaumont, TX

September 2007 to August 2008

Performs clerical tasks including correspondence, phone calls for projects, copying, faxing, filing, daily mail

distribution, word processing, spreadsheets, data entry and record keeping or e-mail as appropriate. Assist residents, staff, community stakeholders, HUD Officials and others to implement the HOPE VI Program.

Ensure that all residents and service partners have current information regarding development plans and schedules.

Prepare reports concerning status of the HOPE VI Program using MS Word Program or Excel Program Housing Specialist

Beaumont Housing Authority - Beaumont, TX

December 2005 to August 2007

Responsible for performing technical and administrative work in the Housing Authority's Section 8 Department.

Performs a variety of tasks involved in dealing with Section 8 participants and landlords of leased properties.

Conduct orientation to explain Section 8 program to applicants and new participants. Prepare rent calculations and enters data in computer. Prepares HAP contracts, leases, 50058's, and addendum's. Maintains and updates rent roll using Excel spreadsheet Counsels clients on utility allowances and total contract rent. Customer Service Representative

Village Choice HealthCare - Beaumont, TX

January 2005 to December 2005

Build and maintain relationships with doctors offices on a daily basis Inform doctors of services home health agency provides Execute weekly market planning by cold calling, attending marketing presentation seminars as well as being

responsible for organizing luncheons

Assistant Case Manager

CHRISTUS St. Elizabeth Hospital - Beaumont, TX

March 2004 to January 2005

Manage all front desk operations

Answer/Screen incoming calls for the Director of Case Management as well as Lead Case Manager. Type letters, memos or e-mail correspondence to department heads and Insurance Agency for claim denials.

Maintain department records, which included time keeping/payroll and vacation requests Order supplies for department and sort and distribute all incoming mail. Education

Some college

Skills

MS Word, MS Excel, Typing, Data Entry, Customer Service, Powerpoint, Yardi Additional Information

3+ years in Management

More than 10 years' in Customer Service and Support Solid Computer skills with working knowledge using MS Word, Excel, Access and Powerpoint Solid Data Entry Skills

10 key-by touch

Typing skills 65wpm



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