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Medical Customer Service

San Antonio, TX
November 27, 2018

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Leslie E. Watts

Cell # 210-***-****


• Over 20 years of Healthcare Industry Experience & Knowledge as a Medical Office & Records Specialist.

• Ability to communicate written & verbally with Management, Physicians & Public Relations.

• Proficient in Microsoft Office (Word, Excel Outlook) Meditech, Emdat, EHR software.

Military Software; IPERMS/AHLTA/ DEERS

• Ensure all documentations, reporting and instructional activities are in compliance with all standards, competencies, policies, and guidelines with HIPAA.

• Exceptional Customer Service skills internally and externally.

• Self-Motivated, Time Management, Data Entry & Phone Etiquette Techniques.


Admitting/Outpatient/Triage Registrar, Bed Control Navigation for County & Trauma Hospital.

Treatment & Evaluation Case Coordinator for U.S Military Servicemen.

Retrieved Inpatient & Outpatient Medical Records; Transferred, Prepped, Scanned, Indexed & Analyzed files as a Health Information Management Technician.

Verified health benefits, check patients in & out, collect co-pays & deductibles, scheduling, confirmation calls

Human Anatomy & Physiology, Medical Terminology, Medical Abbreviations, CPT/ICD coding


2017-2018 Health Information Management Technician, HIM Dept, Cumberland Surgical Hospital, San Antonio, TX.

2014-2016 Document Improvement Medical Records Specialist, US Military Contractor (AMEED) San Antonio, TX.

2009-2014 Case Coordinator Manager, Lockheed Martin (QTC), San Antonio, TX

2005-2008 Claims Specialist II, Kinetic Concepts Inc (KCI), San Antonio, TX

2004-2005 Patient Registrar, Santa Rosa Downtown Hospital, San Antonio, TX

2001-2003 Front Office Reception/ Medical Records Floater, Charlotte Cardiology, Charlotte, NC.

1997-2001 Patient Registrar/Bed Control Navigator, UHS, San Antonio, TX


1995-1996 San Antonio College of Medical & Dental Assistants, Medical Computer Specialist-Diploma

CPR/AED Certified- 02/2020

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