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Service Customer

Location:
Fairfield, Ohio, United States
Posted:
November 23, 2018

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Resume:

Brenda Brockert

Warranty Administrator/ Payroll Clerk

Cincinnati, OH

ac7rzo@r.postjobfree.com - 513-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Warranty Administrator/ Payroll Clerk

Joe Morgan Honda -

2014-07 - 2018-04

Approved clock time for all employees.

• Run and print reports related to payroll.

• Enter any vacation time for employees.

• Enter payroll information on Excel sheet.

• Code warranty claims as per repair procedure.

• Calculate labor time and cost per repair job.

• Process warranty claim on computer and transmit to manufacture. Assistant Service Manager

Kerry Toyota -

2011-01 - 2014-07

Greet customer and consult with customer on applicable service needs/concerns.

• Dispatch work, consult with technician and provide customer with repair estimate/ diagnosis.

• Keep customer informed on completion times, service expenses, and possible changes.

• Remain involved with technician and customer in order to provide a timely delivery of vehicle upon completion.

• Prepare a completed work order with billing cost, repair explanations and warranty information.

• Spend quality time building relationship with the customer to provide them with an above satisfactory experience.

Transportation Manager

Camargo Cadillac -

2007-07 - 2010-02

Direct activities related to dispatching, routing, and tracking transportation vehicles and drivers.

• Responsible to manage, hire/ fire and discipline workers within assigned department.

• Implement schedule and policy changes within department.

• Collaborate with other managers in order to formulate and implement policies, procedures, goals, and objectives.

• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Service Advisor

Jeff Wyler Nissan -

2006-08 - 2007-04

Greet customer and consult with customer on applicable service needs/concerns.

• Dispatch work, consult with technician and provide customer with repair estimate/ diagnosis.

• Keep customer informed on completion times, service expenses, and possible changes.

• Remain involved with technician and customer in order to provide a timely delivery of vehicle upon completion.

• Prepare a completed work order with billing cost, repair explanations and warranty information.

• Spend quality time building relationship with the customer to provide them with an above satisfactory experience.

Parts Specialist

Fairfield Dodge - Hamilton, BM -

2000-04 - 2006-08

Answers incoming phone calls in a timely manner.

• Assists customers in obtaining needed parts and information.

• Performs various in-store customer service, marketing, and stocking duties related to receiving, sales, and delivery of parts and accessories.

• Assists Service Technicians with quoting, selling, and acquiring parts for Service Customers in a timely manner.

Warranty Administrator

Colerain Dodge -

1985-01 - 2000-04

Code warranty claims as per repair procedure.

• Calculate labor time and cost per repair job.

• Process warranty claim on computer and transmit to manufacture.

• Process and post warranty payments to account.

• Process and close all paid warranty claims.

• Adjust parts and labor pricing according to claim processed.

• Adjust and recode rejected claims.

• Calculate end of month warranty payments and process report.

• Review special claims with factory personnel.

• Process and issue information concerning factory recall vehicles. EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION in MANAGEMENT

AMERICAN INTERCONTINENTAL UNIVERSITY

2009 - 2011

ASSOCIATE OF ARTS in BUSINESS ADMINISTRATION

AMERICAN INTERCONTINENTAL UNIVERSITY

2007 - 2009

SKILLS

ADP, MICROSOFT OFFICE, MS OFFICE, PEACHTREE, PEACHTREE SOFTWARE ADDITIONAL INFORMATION

COMPUTER SKILLS

ADP

MICROSOFT OFFICE

PEACHTREE SOFTWARE

REYNOLDS AND REYNOLDS



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