Brenda Brockert
Warranty Administrator/ Payroll Clerk
Cincinnati, OH
ac7rzo@r.postjobfree.com - 513-***-****
Authorized to work in the US for any employer
WORK EXPERIENCE
Warranty Administrator/ Payroll Clerk
Joe Morgan Honda -
2014-07 - 2018-04
Approved clock time for all employees.
• Run and print reports related to payroll.
• Enter any vacation time for employees.
• Enter payroll information on Excel sheet.
• Code warranty claims as per repair procedure.
• Calculate labor time and cost per repair job.
• Process warranty claim on computer and transmit to manufacture. Assistant Service Manager
Kerry Toyota -
2011-01 - 2014-07
Greet customer and consult with customer on applicable service needs/concerns.
• Dispatch work, consult with technician and provide customer with repair estimate/ diagnosis.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with technician and customer in order to provide a timely delivery of vehicle upon completion.
• Prepare a completed work order with billing cost, repair explanations and warranty information.
• Spend quality time building relationship with the customer to provide them with an above satisfactory experience.
Transportation Manager
Camargo Cadillac -
2007-07 - 2010-02
Direct activities related to dispatching, routing, and tracking transportation vehicles and drivers.
• Responsible to manage, hire/ fire and discipline workers within assigned department.
• Implement schedule and policy changes within department.
• Collaborate with other managers in order to formulate and implement policies, procedures, goals, and objectives.
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Service Advisor
Jeff Wyler Nissan -
2006-08 - 2007-04
Greet customer and consult with customer on applicable service needs/concerns.
• Dispatch work, consult with technician and provide customer with repair estimate/ diagnosis.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remain involved with technician and customer in order to provide a timely delivery of vehicle upon completion.
• Prepare a completed work order with billing cost, repair explanations and warranty information.
• Spend quality time building relationship with the customer to provide them with an above satisfactory experience.
Parts Specialist
Fairfield Dodge - Hamilton, BM -
2000-04 - 2006-08
Answers incoming phone calls in a timely manner.
• Assists customers in obtaining needed parts and information.
• Performs various in-store customer service, marketing, and stocking duties related to receiving, sales, and delivery of parts and accessories.
• Assists Service Technicians with quoting, selling, and acquiring parts for Service Customers in a timely manner.
Warranty Administrator
Colerain Dodge -
1985-01 - 2000-04
Code warranty claims as per repair procedure.
• Calculate labor time and cost per repair job.
• Process warranty claim on computer and transmit to manufacture.
• Process and post warranty payments to account.
• Process and close all paid warranty claims.
• Adjust parts and labor pricing according to claim processed.
• Adjust and recode rejected claims.
• Calculate end of month warranty payments and process report.
• Review special claims with factory personnel.
• Process and issue information concerning factory recall vehicles. EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION in MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY
2009 - 2011
ASSOCIATE OF ARTS in BUSINESS ADMINISTRATION
AMERICAN INTERCONTINENTAL UNIVERSITY
2007 - 2009
SKILLS
ADP, MICROSOFT OFFICE, MS OFFICE, PEACHTREE, PEACHTREE SOFTWARE ADDITIONAL INFORMATION
COMPUTER SKILLS
ADP
MICROSOFT OFFICE
PEACHTREE SOFTWARE
REYNOLDS AND REYNOLDS