Customer Service Sales Representative

Mary Rosales

**** * ** **, *****, OK ***** 918-***-**** *****.****************@*****.***

Objective

I seeking full time employment as an office assistant or in customer service.

Education

AAS MEDICAL OFFICE MANAGEMENT STILL SEEKING KAPLAN UNIVERSITY

Major: Medical documenting

Minor: Accounting,

Skills & Abilities

MANAGEMENT

I have over 3 years of management experience in retail, in which I have been responsible for increasing profit by 4%.

I have established several documenting process to make the day to day operations more efficient

SALES

I have worked in retail and sales for over 15 years. I Have won 2 awards for customer service in the retail industry.

COMMUNICATION

I have worked in management and have had to communicate with several different personalities. Also having worked in telecommunication industry, I find deescalating situations to be a talent. I have found an open door policy in my professional environment has been a major advantage to my team members

LEADERSHIP

Since I was a teenager I have been in some form of leadership. I was the head student at boarding school. I was also the student study group leader in college. This pattern of leadership has continued to management positions, to business owner.

Experience

CUSTOMER SUPPORT AGENT FROM HOME SYKES ENTERPRISES 8/16 TO 2/17

I was responsible for handling accounts, Troubleshooting Hardware, creating Warranty repairs, maintaining company statistics for home agents, I was also responsible to maintain a up to date knowledge on all product issues, and software.

OWNER BLUEFREEDOM VAPE CO. 10/14 TO 5/16

I was responsible for ordering materials, budgeting, accounting, invoicing, marketing, making product, and networking. Also research and development as well as legal compliance

CUSTOMER SALES REPRESENTATIVE ALLORICA 11/15 TO 2/16

I was responsible for collecting customer information, updating medication records, renewing scripts with medical doctors, ordering refills for patients, deescalating angry customers, entering in insurance information, and calculating customer savings. I was required to be versed in 3 different programs, and to be able to use them in conjunction with one another, as well as an autodialed program. There was a retention goal of 4.2% and a conversion requirement of .421% average, to earn commission. Constant compliance with HIPPA was a requirement.

SEASONAL TEMP MACY’S 10/15 TO 1/16

I was required to match order to invoice, pack the order, label correctly, and transport it to receiving. We were required to scan over 12,000 scans in an 8-hour shift.

REPOSSESSION CUSTMER SERVICE TEMP CAPITAL ONE 5/15 TO 11/15

I was required to comply with all federal banking laws concerning communication. I was required to communicate with all assigned account to receive payment or set up a payment schedule in an effort to remove vehicles from active repossessions process. I was required to update all information in the account, and to document all communication in the Capital One data system. If a car was removed from active repossessions process, I was required to communicate with the repossession field agency to have it removed from their accounts. I had an outbound call requirement of 120 calls a day, and an inbound call requirement of 20. My daily PTP was $6,000 as a requirement

ASSEMBLY TEMP PRIORITY STAFFING 3/15 TO 5/15

I was required to translate blue print to raw product needed to make the required quantity of finish product, I was required to complete 1,200 products a day, packaged, boxed, and labeled for shipping per day.

MANAGER DURHAM VAPE SHOP 8/14 TO 3/15

I was the soul key holder. I was responsible for tile balance, sales numbers, inventory, and stocking. I was responsible for educating customers, and consulting new users on where to begin. I was also responsible for educating new employees, as well as hiring and firing. I held weekly meetings, to update sales info, and new policies. I also did the scheduling of employee, and payroll. I also was responsible for mixing product, and research and development of new products.

References Upon Request

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