Patrice E. Benel
**** **** **** *****, ***** Dale 20769 Cell: 301-***-****, Home 301-***-**** ac7ryy@r.postjobfree.com
Objective
Seeking a position as a Network Technician Support in UNIX/Linux, Cisco Network environment, Implement and monitor security measures on Fortinet, USM and SIEM systems where I can leverage my technical skills and experience.
Education
BACHELOR DEGREE 2018-PRESENT AMARICAN MILITARY UNIVERSITY
Major: Homeland and Security
Minor: Emergency Management
Related coursework: Information System
AAS JUNE 2015 ITT TECHNICAL INSTITUTE
Major: Network Administrator
Minor: Network System Technician
Related coursework: programming and Cabling
AAS 2010 CENTRAL PIEDMONT COMMUNITY COLLEGE
Major: business and Communication
Minor: Economy
Related coursework: Global trade
Skills & Abilities
Comfortable with Cisco Router, Switches and FortiGate
Determine vulnerability assessment and perform risk assessments
Enhance management of Alien Vault Ticketing as well as escalation procedures
Developed knowledge of Cisco Wireless Access Point configuration
Excellent troubleshooting skills
Proficiency with Testing and Turn Up T1 circuits
Familiar with Add and Change Configurations on Cisco switches and routers
Knowledge of Reverbed, Bluecoat and VIOP
IT SUPPORT LOWE’S CORPORATION, WILKSBORO, NC AUGUST 2017- JANUARY 2018
Assisted End Users with Technical support on IBM Software Sterling
Guided Store’s Clerks on the uses of Sterling Software
Remotely logged into store’s End Points for accurate guidance
Maintained good and proficient communication with Users
Directed Customers on IBM Genesis system with Unix’s commands
NETWORK SECURITY ANALYST GLS. INC CHARLOTTE, NC NOV 2016- JULLY 2017
Planned and Implemented Security Measures to assets, Data and Network Information
Performed Risk Assessments by executing Tests and Network Scan
Investigated to Determined Vulnerability Assessments
Conducted daily in-depth analysis of current threats through the USM, FortiGate.
Explored event data from IDS /IPS systems, firewalls, secure email and web gateways, SIEM and other security systems for potential threats.
Initiated escalation procedures to counter potential threats and vulnerabilities.
Maintained excellent communication with customers and provide solutions to avert future attacks.
NETWORK OPERATION TECHNICIAN GLS, INC CHARLOTTE, NC JUNE 2015-NOV 2016
Tested and Turned Up New Circuit for Petco Animal Supplies based AT&T prevision.
Troubleshooting Network issues reported by users or detected from Alarm generated by the system.
Added and changed configuration on switches and routers remotely through onsite support.
Configured Cisco Wireless Access Points
Sustained Procedures and Manage Ticketing, Value Control Integrity, Schedule intervention and maintained excellent reports to customers.
Enhanced customer’s satisfaction rating in a fast-paced environment and comfortable in multitask situations.
Provided updates, status and completion information to management regarding all assigned incidents, requests, and projects
Headed the second shift Team from the commenced of the project until June 2017.
CABLE TECHNICIAN PRINCE TELECOM CHARLOTTE, NC JUNE 2014 – JUNE 2015
Installed and repaired wires and cables to provide customers with cable television service, Internet service and house phones.
Investigated and analyzed issues reported by users until resolution
Installed LAN and informed customers on the uses of equipment beside setting up broadband network for clients.
Delivered excellent technical support and customer service alongside relevant experience.
OTHER LANGUAGE
Write and speaks French fluently
References
Available upon request