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Customer Service Technician

Location:
Glenn Dale, Maryland, 20769, United States
Posted:
November 23, 2018

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Resume:

Patrice E. Benel

**** **** **** *****, ***** Dale 20769 Cell: 301-***-****, Home 301-***-**** ac7ryy@r.postjobfree.com

Objective

Seeking a position as a Network Technician Support in UNIX/Linux, Cisco Network environment, Implement and monitor security measures on Fortinet, USM and SIEM systems where I can leverage my technical skills and experience.

Education

BACHELOR DEGREE 2018-PRESENT AMARICAN MILITARY UNIVERSITY

Major: Homeland and Security

Minor: Emergency Management

Related coursework: Information System

AAS JUNE 2015 ITT TECHNICAL INSTITUTE

Major: Network Administrator

Minor: Network System Technician

Related coursework: programming and Cabling

AAS 2010 CENTRAL PIEDMONT COMMUNITY COLLEGE

Major: business and Communication

Minor: Economy

Related coursework: Global trade

Skills & Abilities

Comfortable with Cisco Router, Switches and FortiGate

Determine vulnerability assessment and perform risk assessments

Enhance management of Alien Vault Ticketing as well as escalation procedures

Developed knowledge of Cisco Wireless Access Point configuration

Excellent troubleshooting skills

Proficiency with Testing and Turn Up T1 circuits

Familiar with Add and Change Configurations on Cisco switches and routers

Knowledge of Reverbed, Bluecoat and VIOP

IT SUPPORT LOWE’S CORPORATION, WILKSBORO, NC AUGUST 2017- JANUARY 2018

Assisted End Users with Technical support on IBM Software Sterling

Guided Store’s Clerks on the uses of Sterling Software

Remotely logged into store’s End Points for accurate guidance

Maintained good and proficient communication with Users

Directed Customers on IBM Genesis system with Unix’s commands

NETWORK SECURITY ANALYST GLS. INC CHARLOTTE, NC NOV 2016- JULLY 2017

Planned and Implemented Security Measures to assets, Data and Network Information

Performed Risk Assessments by executing Tests and Network Scan

Investigated to Determined Vulnerability Assessments

Conducted daily in-depth analysis of current threats through the USM, FortiGate.

Explored event data from IDS /IPS systems, firewalls, secure email and web gateways, SIEM and other security systems for potential threats.

Initiated escalation procedures to counter potential threats and vulnerabilities.

Maintained excellent communication with customers and provide solutions to avert future attacks.

NETWORK OPERATION TECHNICIAN GLS, INC CHARLOTTE, NC JUNE 2015-NOV 2016

Tested and Turned Up New Circuit for Petco Animal Supplies based AT&T prevision.

Troubleshooting Network issues reported by users or detected from Alarm generated by the system.

Added and changed configuration on switches and routers remotely through onsite support.

Configured Cisco Wireless Access Points

Sustained Procedures and Manage Ticketing, Value Control Integrity, Schedule intervention and maintained excellent reports to customers.

Enhanced customer’s satisfaction rating in a fast-paced environment and comfortable in multitask situations.

Provided updates, status and completion information to management regarding all assigned incidents, requests, and projects

Headed the second shift Team from the commenced of the project until June 2017.

CABLE TECHNICIAN PRINCE TELECOM CHARLOTTE, NC JUNE 2014 – JUNE 2015

Installed and repaired wires and cables to provide customers with cable television service, Internet service and house phones.

Investigated and analyzed issues reported by users until resolution

Installed LAN and informed customers on the uses of equipment beside setting up broadband network for clients.

Delivered excellent technical support and customer service alongside relevant experience.

OTHER LANGUAGE

Write and speaks French fluently

References

Available upon request



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