Burlington, L7M 1A2 Email: email@example.com
I am a dedicated and motivated professional with a strong education and background in Administrative and clerical responsibilities with an excellent oral and written communication skills. With a wide experience in multinational companies, I can meet complex business expectations and effectively implement company’s administrative policies. I have good knowledge of modern methodologies in Administrative tasks and Human resources, and adequate understanding of excellent customer services. I am looking to secure a career in a dynamic environment, where my experience in Administrative responsibilities, Human Resources and customer services will be continually applied to add value to the growth of the organization.
Excellent software use (MS Excel, Word and MS PowerPoint)
Time management skills
Customer service skills
Foresight and anticipation
Big picture thinking skills
Areas Of Expertise
Administrative Assistant (Part Time)
AutoSolutions4U, Thorold, ON 07/2016- 06/2018
Application of Administrative skills to organize meetings, compile reports, arrange travels, communicate with employees consistently and making sure company operations run smoothly.
Performed assigned work while maintaining a highly confidential and professional administrative support to my senior manager. Complete and accurately drafting, editing and proofreading correspondence, presentations and reports.
Performed data entry tasks using MS excel, MS PowerPoint, MS Word and office equipment.
Processed all documentation related to incoming and outgoing cars, including receipts and quality documents, invoicing and answering inquiries from customers. Assisting with marketing strategies including website and social media updates.
Student Technical Support Representative (Part-time) 09/2016- 04/2017
Niagara College, Niagara On the Lake, ON, Canada
Provided excellent help and answers to the new student’s technical issues on the college website through identification of the problem itself, research on answers and subsequent provision of guidance.
Guided both the new and old students by supporting them in becoming more familiar with the college website.
Performed accurately in processing Customer’s transactions and requests.
Assisted customers with expert advise on buying decisions.
Technical Support Representative
Minacs Niagara Falls, Ontario Canada 01/2016- 07/2016
Provided first point of support and resolved issues relating to technical issues and within prescribed timelines.
Showed empathy to customers concerns through multiple channels which include email, webchat and telephony.
Logged and kept records of customer’s queries.
Updated self-help documents for customers to fix problems themselves.
Analyzed call logs to spot common trends and underlying problems.
Estuary House, Southend-On-Sea, England 09/2012- 07/2015
Provided professional administrative support to managers and executive team. Assisted in preparing and editing correspondence, communications and presentation materials to ensure quality and standard in accordance with the scope of work.
Responsible for scheduling meetings, answer and manage incoming calls, record, transcribe and distribute meeting’s minutes.
Provided administrative support via computer Skills, clear communications, spreadsheets and calendar management.
Engaged in some bookkeeping tasks. Performed all assigned task with a sense of urgency and highest ethical standards without forfeiting on administrative management practices. Assisted and supported other departments with administrative tasks.
Offered professional and warm customer service to all guest. Followed up with housekeeping and maintenance when needed.
London Borough of Bexley, Greater London, England 03/2008-08/2011
Planned, coordinated, organized and determine work priorities in order to meet strict deadlines in an environment with multiple and competing priorities. Produced weekly/monthly reports through excel.
Performed clerical duties including but not limited to: email communication, photocopying, scanning, mail distribution, and filing.
Reviewed all documents, contract, reports and correspondence prepared for executive signatures for format, content, grammar, spelling and make edits as necessary.
Performed all assigned task with exceptional organizational and time-management skills and be able to maintain a high level of accuracy and attention to details. Demonstrated high expectations and standards with the ability to work using my own initiative at a highly professional
Minor – G Autos Essex Greater London, England 01/2006 – 02/2008
Handled incoming and outgoing phone calls, emails, texts and chats.
Followed up with customers in a manner that results in the customers visiting the dealership.
Contacted customer based on current marketing incentives.
Scheduled sales appointments and rescheduled no show customers.
Professionally discharge my duties to be sure that all customer expectations are met.
Business Administration- Human Resources (Co-op) 09/2016- 09/2018
Niagara College Canada
Joint Health Safety Committee Certification (JHSC) 01/2018- 03/2018
Waverley High School 09/2000 - 06/2005
GCSE (High School Diploma)
NIAGARA COLLEGE, CANADA 07/2016- 09/2018
Student Engagement and Leadership Squad (SEALS)
Assisted with daily office needs.
Provide assistance during College Open house and referring to CSEL programming with college wide knowledge.
Some of the Events SEALS organized are Holiday Office events, Get Involved Week/Day, and All About Options Employment expo.
Active Member of Human Resources of Professional Association (HRPA)
References available upon request