HECTOR M. SANTIAGO
REGIONAL/NATIONAL SALES MANAGER/DIRECTOR
Accomplished, results-driven sales professional with a history of success in elevating sales and boosting revenues within competitive industries. Forward-thinking business development expert, experienced in designing and executing innovative marketing strategies to drive growth and profitability. Advanced communicator with superior interpersonal skills; expert at developing partnerships and alliances to penetrate markets and capture new accounts. Trusted advisor with expertise in cultivating relationships with key decision makers to establish business objectives, define client needs and deliver superior products and services. Areas of expertise include: AML Compliance Officer Account Development New Business Strategy Implementation Project Manager Team Building Prospecting Product Development High-Impact Sales Presentations Market Analysis & Penetration Proposal Development Sales Training Expert Account Retention Bi-lingual Spanish / English
Moneygram International 2013-Present
The second largest Money Remmitances company in the World Partnership Development Manager 111- New York &
Proven track record in an account/sales management and business development role, ability to operate at both a strategic and operational level, to include experience of writing comprehensive and robust business cases and business plans.
Identify and maximize business opportunities/new network prospects of mutual benefit to MoneyGram and potential or existing Agents. Have increased revenue and transaction count by 15% YOY
Identify, sign the addition of new Agents, appropriate to the strategy on appropriate commercial terms in line with the market/corporate guidelines. Have increased agent network distribution by 20% YOY
Account management of Partners - identify relationship needs and develop/co-ordinate effective solutions, working with the other key personnel across the region.
Work closely with the other departments (e.g. Operations, Legal, Compliance) to guarantee a smooth transition from approval process to implementation and operational start-up of each new Agent site and in connection to special projects.
Ensure Partners full compliance with MoneyGram’s Anti-Money Laundering procedures.
Monitor, analyze and improve Partner/location performance on an ongoing basis. Identify any barriers/problems quickly and implement the relevant solution as required. C&S Wholesale Grocers 2012-2013
The Largest Distributor and Provider of Goods to the Food Business Business Development Manager
Define potential prospective retailers, Evaluate potential of account(s), Interact with multiple management levels and departments to develop profitable proposals for potential customers, Collaborate with Senior Business Manager, Finance, Procurement, Warehousing, Transportation and Legal in creation and approval of proposals, Negotiate needs of customer, Implement transition process, Manage new and existing business pipelines, Conduct quarterly reviews of competition and overall business environment and Collaborate with Sales, Finance, Procurement, Warehousing, Transportation and Legal in the creation and approval of pro forma’s and proposals. Selected Highlights:
Transalated from English to Spanish sales/marketing material
Builded a $21 millions pipeline within the first 5 months
$12 millions in new business are in the the process of approval
Have established solid and trustworthy relationships with key/major accounts UFS Inc- Anasco Puerto Rico 2012-2012
Provider of industrial maintenance services
Director of Sales
Build and manage sales team nationwide. Created sales team compensation plan, Sales presentations, comprehensive training plan, strategic sales planning and implementation for goals achievement.
Increased sales by 49% in the first quarter
Interviewed and hire a Professional sales team covering the entire island
Exceeded company sales goals by 25%
Xpress Money Services Inc.
Third Largest Money Transmitter Company (volume wise) in the World. Area Sales Manager/Director, Northeast 2011-2012
Build and Manage Sales team Nationwide. Corporate alliances, Independent agent qualification/recruitment. White Label Brand alliances. Strategic sales planning and implementation for goals achievement.
Enter a Partnership/Alliance with one of the Major Banks in the Dominican Republic and other major Money transmitter companies Tie Ups
In process of closing on major deals with dominant companies in the market TRANSFIRST, New York & Florida 2010 – 2011
Among the nation's premier providers of transaction processing services and payment technologies. Regional Account Executive
Oversee 29 branches (Bank Alliance), execute sales, and deliver consultation; presenting merchant services to SMBs (small and medium size business), as well as small and medium sized networks. Selected Highlights:
Excelled in this role and delivered results within a year; ranking in the top 10 within the region.
Bolstered sales by capturing business from key competitor (a 13 site network) and securing a major deal (a 17 site network).
Named top of the class during training.
WESTERN UNION, New York & Connecticut 2001 – 2009
Global provider of money movement and payment services with an international network of more than 445,000 agent locations across more than 200 countries and territories. Territory Sales Manager / Territory Manager / Key Account Manager Drove sales and revenue growth through execution of comprehensive sales and marketing strategies. Accelerated from individual contributor role through promotion to sales leadership positions, leveraging superior sales skills to elevate team performance and capitalize on new business opportunities within territory.
Boosted revenue from $14 million to $23 million.
Reduced agent attrition, elevating service quality and achieving new business sales objectives; propelled revenue growth by 37%.
Expanded agent network by 71%, initiating programs to drive individual and territory-wide store sales.
Achieved Top 3 Sales Representative and Leader of the Pack ranking in the Country on multiple occasions.
C&C CORPORATION, New York, New York 1996 – 2001
Director of Sales / Sales Manager / Sales Representative Progressed from Sales Representative role through to key Director position. Provided leadership to team of seven sales representatives throughout New York, New Jersey and Connecticut. Selected Highlights:
Catapulted regional sales 64%.
Established high performance team environment through comprehensive programs and performance management initiatives.
Additional accomplishments achieved in the following roles: Inspector of Special Investigations and Claims Inspector / Officer with Department of Consumer Affairs. Achieved multiple promotions within agency of the Government of Puerto Rico. Led the impounding and banning of 500,000 black-market imitation pistols. Recognized for superior presentation skills as TV Spokesperson for region.
Other previous role included multiple positions within Chase Manhattan Bank. Details on request.
ASSOCIATIONS & AWARDS
Corporate Advisory Board, Westchester County Hispanic Chamber of Commerce Founder and 1st Vice President, The Hispanic Business & Professional Association Member, Business Council – HSHCC
Various awards include recognition from Business Council of Westchester County, Western Union North America, Chase Manhattan Bank and Department of Consumer Affairs. Details on request.