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Administrative Assistant Customer Service

Brampton, Ontario, Canada
November 23, 2018

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Stacey-Ann Wallace

****- ** ********** ****

Brampton, ON L6T 3V4

Phone: 647-***-****



Flexible and reliable in a fast paced environment

Adapt to new tasks quickly and efficiently

Excellent customer service, initiative, negotiation, and problem solving skills

Ability to identify and respond to customers’ needs in a proactive professional manner

Ability to handle multiple tasks and work independently or in a team

Advanced math and computer knowledge and skills

Intermediate reading and writing skills


Sept. 2012- Present Sheridan College Mississauga, ON

Currently obtaining a degree for Business Administration in Human Resources


Aug. 2018- present Maximum Will Staffing Solution Brampton, ON

Administrative Assistant

Calculate pay for employees using excel

Prepare paystubs for employees using word

Calculate employees year to date totals using excel

Prepare source deduction statements

Call registered applicants who may be looking for work

Enter new applicants into the system using Quick Books

Print, organize, & file applications and other documents

Interview applicants and inform them of company policies

Nov. 2016- Aug. 2018 Nations Fresh Foods Mississauga, ON


Memorize 50+ codes

Assist customers with maneuvering and functions within store

Process customers items using a scale and scanner

Collect and return correct cash from and to customers

Count and prepare a balanced till for the next shift

April 2008- June 2015 Sunrise Caribbean Restaurant Brampton, ON

Team Leader

Train new staff members

Complete weekly budget using Excel

Create weekly schedule for staff

Count and prepare a balanced till before and after each shift

Handle cash and customer orders

Feb. 2010- June 2010 Surnet Insurance Group Brampton, ON

Insurance Broker Assistant

Prepared auto and home insurance quotes using SAP

Create files and folders for new clients

Mailed clients their new insurance slips and documents

Organized client files

Sept. 2007- May 2008 Fitness One Brampton, ON


Greeted members as they entered the facility

Answered telephone, booked appointments and took messages

Called customers pertaining to their membership account

Organized and kept the front of the facility clean

Provided members and new comers with general inquiries pertaining to the facility

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