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Customer Service Data Entry

Calgary, Alberta, Canada
November 23, 2018

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A highly versatile and resourceful Administrative Support Professional with extensive experience in general office support including data entry, reception and accounts payable. An enthusiastic learner who quickly understands new ideas and has a willingness to go above and beyond.


Extensive experience performing administrative office duties in various industries including government, health care, nonprofit organization, and energy.

Demonstrated ability to quickly adapt to various organizational processes, workflows, policies and procedures.

Self-motivated and able to work with little or no supervision, working successfully as an individual and in a team environment.

Quickly establish trust and rapport with internal and external customers to provide friendly and knowledgeable service.

Sound analytical thinking skills - overcoming challenges solving problems through dependable and sound judgement.

Proven time management skills - able to efficiently plan and prioritize multiple high priority tasks and work within tight deadlines.

Well organized and work with a high degree of accuracy and excellent attention to detail.

Maintain a high degree of discretion and confidentiality; ability to use diplomacy in dealing with sensitive or confidential information.

Proficient in MS Office (Word, Excel, Outlook) - working experience with ACCPAC, Simply Accounting, Quick Books, Raisers Edge, Spend Map (purchasing and procurement), WOLF (Electronic Medical Records system).


Administrative Support / Receptionist Feb 2015 – present

altisHR (Temps Agency) Calgary, Alberta

Completed various short and long term assignments in administrative support roles for clients in need of skills in customer service, accounting and data entry.

Handled incoming calls on switchboard directing and transferring calls, taking messages and paging personnel.

Handled incoming/outgoing mail and couriers while ensuring company policies and procedures were followed with special attention to time-sensitive and confidential packages.

Assisted with scheduling boardrooms including special logistical requirements (arranging seating, set up for lunches, audio visual equipment).

Ensured main reception area, boardroom and kitchen were kept clean and tidy.

Provided general bookkeeping support such as managing expense reports, coding accounts payable receipts and invoices.

Customer Service Representative June – October 2014

Concentrix IBM Daksh – Account (Key Bank) Quezon City, Philippines

Handled transactions and answered customer inquiries.

Recommended potential products or services by clarifying and analyzing customer needs.

Referred customers to areas of specialization with the type of problem or query they presented.

Amormina Tolentino 587-***-**** Page 2

Administrative Support (Contract) Aug– Dec 2013

HIV Community Link Society Calgary, Alberta

Provided administrative support to the Director of Agency, Operations Manager and the Accounting Department.

Organized conference and meeting room bookings.

Distributed minutes of meeting, prepared boardroom, ordered refreshments for Board of Directors monthly meeting.

Assisted department heads in the office events.

Updated donor information using Raiser’s Edge and ensuring accuracy of information.

Organized and maintained office supplies inventory by checking stocks and placing orders.

Provided reception coverage as needed.

Accounts Payable Clerk July 2012 – July 2013

AGAT Laboratories Ltd. Calgary, Alberta

Reviewed and verified invoices and check requests.

Sorted, coded and matched PO to invoices.

Entered invoices into ACCPAC system and scheduled invoices for payment.

Tracked expenses and processed expense reports.

Prepared and performed check runs every 10th, 14th, 25th and 30th of the month.

Posted transactions to journals, ledgers and other records.

Reconciled Accounts Payable transactions, monitoring accounts to ensure up-to-date payments.

Responded to vendor’s inquiries, produced monthly reports, assist with monthly & closing reports, provided supporting documents to audits.

Receptionist / Administrative Support / Data Entry Feb 2010 – Mar 2012

Friday Professional Group Calgary, Alberta

Provided administrative and clerical services in order to ensure the effective and efficient administrative operations in various short and long term assignments.

Typed correspondence, minutes of meeting, reports and other documents.

Entered alphabetic and numeric data from source documents confirming accuracy of data.

Prepared and sorted documents, identified data to be entered, reviewed and made necessary corrections to information entered.

Assisted in establishing and maintaining an effective and efficient records management system.

Operated switch board, answered calls, recorded and relayed message to staff.

Scheduled and confirmed appointments.

Ordered, tracked and distributed office supplies to office staff.

Opened, sorted and distributed daily incoming mail to office staff.

Lead Receptionist Dec 2008 – February 2010

Cedars Villa Extendicare Calgary, Alberta

Welcomed visitors in a courteous, professional manner

Operated multi line phone system and directed calls appropriately using paging system.

Answered questions and provided callers with address, directions and other information of the services of nursing home to current and potential clients.

Ensured appropriate medical forms were fully completed, signed and properly dated.

Verified patient insurance information and collected and posted all payments made by patient.

Maintained confidential medical files and records.

Maintain up to date billing system.

Generate and send out invoices to clients.

Monitor customer account details for non payments, delayed payments, research and resolve payment discrepancies.

Collect monthly patient rentals. Code and enter incoming payments

Prepare bank deposits.

Help in the preparation of payroll.

Issue monthly statements by mail.


Certificate of Completion, QuickBooks Level 1 and 2, CIWA, Calgary, Alberta

Business Computer Technology & Marketing, Winnipeg, Manitoba

Bachelor’s Degree in Business Administration, Accounting major, Manila, Philippines

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