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Customer Service Administrative Assistant

Mississauga, ON, Canada
November 22, 2018

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*-**** ***** **** *****, Mississauga ON L5A 3M7


OBJECTIVE: To obtain a position as an Office Administrator SUMMARY OF QUALIFICATIONS

• 4+ years’ experience in administration and customer service with a reputation for quality office administration

• Energetic and accomplished professional with and strong organizational technique

• Detail-oriented with excellent written/oral communication skills to establish

• Solid multi-tasking and time management skills

• Great attention to detail

• Ability to establish relationships and succeed with fast-paced environments

• Possess outstanding interpersonal skills and demonstrated talent to provide comprehensive support

• Computer Skills: MS office, Internet and Email


Administrative officer, A.A Lawyers Firm, UAE Sept. 2013 – Sept. 2015

• Managed a multi-line switch board and connected and transferred calls accordingly

• Scheduled company calendar and updated managers diary

• Booked and scheduled meetings accordingly

• Created, updated and maintained personnel records, financial records and databases.

• Typed documents and ensured their accuracy in terms of structure and quality

• Prepared travel arrangements for office staff and managers

• Organized special functions and special events

Administrative Assistant, Eskom, South Africa Feb. 2011 – Jul. 2013

• Managed and distributed information within the office

• Screened calls, took messages and routed calls when necessary

• Prepared and scheduled meetings accordingly

• Managed boardroom booking system

• Maintained and updated documents for all projects, reconciling any errors

• Drafted and edited proposals, memos, reports and other documents

• Performed routine clerical tasks: faxing, filing, coping and scanning

• Successfully ssisted with onboarding 2 interns


3395 Cliff Road North, Mississauga ON L5A 3M7


Customer Service Agent, Nashua Mobile, South Africa Jan. 2010 – Jan. 2011

• Resolved customer complaints over the phone, email and social media

• Greeted customers warmly and determined reasons for calling

• Cancelled or upgraded accounts

• Assisted with placement of orders, refunds or exchanges

• Cancelled or upgraded accounts

• Closed and opened call records

• Blocked third party vendors

• Compiled report on overall customer satisfaction EDUCATION AND TRAINING

B.A Corporate and Marketing Communications Jun. 2010 – Jun. 2013 University of the Free State, South Africa

References Available Upon Request

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