LUCRETIA PETERSEN
*-**** ***** **** *****, Mississauga ON L5A 3M7
ac7rrv@r.postjobfree.com
linked.com/in/lucretia-petersen-a03a575b
OBJECTIVE: To obtain a position as an Office Administrator SUMMARY OF QUALIFICATIONS
• 4+ years’ experience in administration and customer service with a reputation for quality office administration
• Energetic and accomplished professional with and strong organizational technique
• Detail-oriented with excellent written/oral communication skills to establish
• Solid multi-tasking and time management skills
• Great attention to detail
• Ability to establish relationships and succeed with fast-paced environments
• Possess outstanding interpersonal skills and demonstrated talent to provide comprehensive support
• Computer Skills: MS office, Internet and Email
WORK EXPERIENCE
Administrative officer, A.A Lawyers Firm, UAE Sept. 2013 – Sept. 2015
• Managed a multi-line switch board and connected and transferred calls accordingly
• Scheduled company calendar and updated managers diary
• Booked and scheduled meetings accordingly
• Created, updated and maintained personnel records, financial records and databases.
• Typed documents and ensured their accuracy in terms of structure and quality
• Prepared travel arrangements for office staff and managers
• Organized special functions and special events
Administrative Assistant, Eskom, South Africa Feb. 2011 – Jul. 2013
• Managed and distributed information within the office
• Screened calls, took messages and routed calls when necessary
• Prepared and scheduled meetings accordingly
• Managed boardroom booking system
• Maintained and updated documents for all projects, reconciling any errors
• Drafted and edited proposals, memos, reports and other documents
• Performed routine clerical tasks: faxing, filing, coping and scanning
• Successfully ssisted with onboarding 2 interns
LUCRETIA PETERSEN
3395 Cliff Road North, Mississauga ON L5A 3M7
ac7rrv@r.postjobfree.com
linked.com/in/lucretia-petersen-a03a575b
Customer Service Agent, Nashua Mobile, South Africa Jan. 2010 – Jan. 2011
• Resolved customer complaints over the phone, email and social media
• Greeted customers warmly and determined reasons for calling
• Cancelled or upgraded accounts
• Assisted with placement of orders, refunds or exchanges
• Cancelled or upgraded accounts
• Closed and opened call records
• Blocked third party vendors
• Compiled report on overall customer satisfaction EDUCATION AND TRAINING
B.A Corporate and Marketing Communications Jun. 2010 – Jun. 2013 University of the Free State, South Africa
References Available Upon Request