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Customer Service Administrative Assistant

Location:
Stoney Creek, Ontario, Canada
Posted:
November 22, 2018

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Resume:

PERSONAL PROFILE

As a graduate of Husson University with a major in Business Administration and a graduate of Sheridan College with a diploma in Business Administration specializing in Human Resources, I have professional experience in recruitment, administration, data entry, and customer service. I am a driven and results oriented individual with problem solving skills in organizing and operating in an office environment with high attention to detail. I can work independently and within a team environment while analyzing needs to support existing operations, take initiative, and follow through with direction and execution.

Key qualifications include:

Microsoft Office

• CLASS Software

• CRM Portal

Customer Service

Attention to detail

• Communication Skills

Negotiating Skills

Relationship Management

Organizational Skills

Multi-tasking

Presentation Skills

Analytical Skills

EDUCATION

Bachelor of Business Administration Advance Studies June 2014 – August 2015

Husson University and Fredericton University, Maine, USA

Business Administration in Human Resource Management September 2012 – May 2014

Sheridan College, Mississauga, ON

PROFESSIONAL EXPERIENCE

Driver Examiner May 2017- Present

Ministry of Transportation, Oakville, ON

oEvaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.

oProvides test grades, shares licence information, and resolves licensing issues.

oReviews information and determines test requirements and ensures the fair and proper conduct of examinations.

oProvide exceptional customer service experiences to all internal and external customers, maintaining established service levels that enables applicants to perform to the best of their abilities.

oResponds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.

oExamines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.

oObserves driver’s licence applicants’ abilities in the mechanics and handling of vehicles and notes compliance to traffic laws, reactions to stressful situations, and safe driving practices.

oProvides examination results and details regarding errors and areas requiring improvement.

Human Resources and Administrative Assistant November 2015- May 2017

Bell Canada, Mississauga, ON

oAct as first point of contact for employee relation’s issues and provide proactive and effective advice to supervisors and senior leaders.

oProvide advice and guidance to employees at all levels regarding human resources policies and procedures, compensation and benefits, training, and performance reviews.

oLead the recruitment process: post jobs, screen applicants, facilitate interviews, complete reference checks and conduct job offers and carry out on-boarding of all new employees.

oPrepared and set assessment centres for the testing of candidates.

oResponsible for administering orientation for new hires, and ensuring to following up on all necessary paperwork for payroll and HR.

oAdminister, maintain, and update employee benefit plans and assist with benefit claims and queries.

oProcessing staffing information, tractions and updating HRIS database, including data entry.

oDesigning and using databases to monitor activities and generating statistics and reports.

Exam Invigilator December 2014- November 2015 Mohawk College, Hamilton, ON

oSupervised students writing examinations to ensure proper conduct in accordance with the exam regulations.

oDemonstrated integrity and vigilance to conduct the examinations in exact accordance with the examination board’s instructions.

oPlayed a primary role in prevention of academic dishonesty. o Communicated with instructors and staff to maintain proper monitoring procedures.

Assistant Manager, Senior Aesthetician January 2007-November 2015

Hot Nails Salon, Hamilton, ON

oGreeted and consistently delivered excellent aesthetic services to over 25 customers daily with average sales of $1000.

oDemonstrated expert product and service knowledge to establish consumer trust and further build the company brand.

oManaged online social media profile including the company’s Facebook and Integra profiles to gain online presence through continuous, creative updates, audience interaction, and posting salon promotions to increase sales.

oProvided clerical support to address all customer appointments and inquiries in a professional manner.

oPerformed daily quality inspections to ensure work areas were well organized and met presentation standards to optimize customer experience.

oAssisted in the professional development of new hires and mentoring.

oFacilitated training processes to familiarize new hires with business operations.

Membership Sales Associate December 2014- August 2015

Les Chater YMCA, Hamilton, ON

oFrontline role in processing memberships, cancellations, holds, Membership Agreement forms, and branch communication.

oProcess program registrations and facility booking requests received via phone, e-mail, online or in-person

oPerformed administrative responsibilities and provided support to the Membership Manager in membership processes in a fast-paced environment.

oEnsured accuracy when handling money and completing cash balancing.

oResponded to inquiries by building rapport, asking probing questions to ascertain prospective member needs and interests, and customize tours of the facility to link member interests to program options.

Administrator and HR assistant June 2014 – June 2015

Community Living, Grimsby, ON

oResponsible for the scheduling of staff and the processing of payroll.

oAssisting with the completion of pre-screening interviews and reference checks.

oScheduling training programs by monitoring activities and generating statistics on employee reports.

oMaintained employee records and administered payroll using ComVida.

oApplied and was approved for a $5000 Home Depot Grant that benefited the Community Living recreational program.

oCreated and administered archive files of past health and safety accident reports, updating the SOP binder and Health & Safety Program.

oAssist in organizing company events, which include retirements, service awards, wellness initiatives and employee appreciation BBQ etc.

oProvide general HR administrative support when required.

VOLUNTEER EXPERIENCE

Support Counsellor & Office Administrator September 2016- Present

Pregnancy Support Services of Hamilton, Hamilton, ON

oInterviewed families to coordinate and plan support programs to meet their financial, educational, social and emotional needs.

oPerformed administrative responsibilities and provided support to the staff in a fast-paced environment.

oDocument confidential information on systems software.



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