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Manager Quality Engineer

United States
November 22, 2018

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** ****** *****, ********, ** ***84 E-Mail: Home Phone: 859-***-****


Productivity Improvement

Standardized Work Instructions

Root Cause Analysis

Design of Experiments

Installation of New Equipment

Safety Focused

Lean Manufacturing

GD&T Training

TS Lead Auditor Training

ISO 9001 Experience

Customer Relations

Quality Assurance/Control

Supplier Quality


Lessons Learned

Excellent Communication

Paint Match and Harmony

LAB and Delta E Review


Hitachi Automotive Harrodsburg, KY 2016 to 2018

Production Manager Electronic Control Unit “ECU” Building

*Managed 1 Assistant Manager, 5 Supervisors, 11 Team Leads and 55 Team Members from Surface Mount Technology “SMT” machines to final assembly process.

*Responsible for daily and weekly defect report for Cross Functional Team “CFT” review and action items for reduction in daily defects.

* Assisted the production assistant manager with the daily scheduling of the production lines to meet and maintain customer demand.

* Assisted the production assistant manager with weekly overtime “OT” scheduling to help minimize.

* Lead CFT in defect reduction FY 2017 reducing defect percent from .68% to .35%

* Part of CFT that met internal cost savings and profit by profit two budget periods.

* Achieved a zero PPM launch for Nissan 4WD Control Module

Big Ass Solutions Lexington, KY 2013 to 2016

Supplier/Product Quality Engineer (Industrial/Residential Fans and Industrial Lighting)

*Implemented "2 minute quality review" for production; quick snap shot for quality to review customer issues, countermeasures, and/or updates to work instructions.

*Developed, in collaboration with supplier, Oil Rub Bronze and Satin Nickel powder coat used throughout BAS.

*Created and Maintained color match and LAB activity.

*Managed supplier quality relationships for mechanical components concerning industrial fans and lighting.

*Responsible for internal and supplier deviations for manufacturing process or engineering changes pertaining to specific product commodities.

*Produced daily quality product review on production floor with supervisor and team leads.

*Created, reviewed, and updated work instructions based off standardized work.

*Held bi-weekly warranty and customer data review meeting to discuss issues, action items, and countermeasures.

*Responsible for tracking and closing out supplier debits in ERP system for issues found with supplied parts.

*Lead quality engineer to launch the new US version of the Haiku fan, managed all supplied parts of the launch.

Hitachi Automotive Berea, KY 2012 to 2013

Quality Manager (Shocks and Warranty)

*Managed 4 direct engineers and 1 indirect quality associate.

*Maintained and nurtured customer relationships with Ford, Toyota, Nissan and GM.

*Directed customer launches, internal scrap, warranty investigations, customer investigations, internal corrective actions, and day-to-day quality for the shock department.

*Assisted in data collection for quality director to prepare upper level presentations and reports.

*Ensured the cross functional team within the shock department worked effectively and efficiently for quick responses to quality concerns.

Customer Quality Engineer 2011 to 2012

*Provided continuous and direct contact with customers concerning quality or issues related to product supplied

*Advised customers in approval process for any new models or line adjustments using SREA's, PCR's, and PPAP's.

*Investigated customer concerns, issued corrective actions, and facilitated team implementation of actions to correct.

*Reviewed, updated and implemented changes to quality documents used line side including training team members before implementation.

*Oversaw implementation of production and quality gages to improve quality measurements

*Conducted both customer meetings and Hitachi Corporate Managers Training in Japan.

Lincoln Manufacturing, LLC Stanford, KY 2007 to 2010

Quality Manager

*Managed team of 5 direct and 2 indirect employees

*Developed and implemented quality-tracking systems to support the company and quality dept.

*Maintained and nurtured customer relationships with DTR, FCC, and Bridgestone

*Coordinated and maintained ISO certification for the company

*Achieved zero PPM new model launch for B-Piston and zero PPM new model launch for Apply Ring

*Implemented monthly quality tracking system to ensure accuracy and accountability in department

NI Autowindow System: Lexington, KY 2004 to 2007

Quality Manager

*Managed 2 direct and 6 indirect quality associates

*Conducted quality training program and facilitated monthly communication meeting for plant

*Cultivated customer relationship with United L&N Glass

*Coordinated quality review, internal audits and product launches with engineering, quality, and production personnel

*Organized and directed efforts to maintain the TS Certification for the company

*Assisted with implementation of Quality Circle activity within the plant and the Cost of Quality system

*Achieved zero PPM launch for Toyota Tundra windshield

Hitachi Automotive Harrodsburg, KY 2001 to 2004

Quality Assurance Assistant Section Manager

*Managed 3-13 engineers and technicians in three different manufacturing areas

*Responsible for customer relations involving Ford, Visteon, GM, Nissan and Toyota

*Assisted with development and training needs for engineers and technicians

*Coordinated interaction with Japan on quality issues, new products, and learned shared technology

*Maintained AMRP (Approved Manufacturing Rework Procedure) and CCMP (Controlled Changes of the Manufacturing Process) databases for electrical section of the quality dept.

*Approved all customer report and PPAP documentation

*Coordinated with quality engineers and technicians APQP activity for the electrical session

*Assisted and lead teams in meeting internal and external matrices.

Quality Assurance Product Line Technician 1999 to 2001

*Managed internal and external quality of Mass Airflow sensor and molding department

*Coordinated the completion and approval of AMRP's, CCMP's customer reports and completion PPAP's for new model launches and line changes for Ford, GM, Visteon, and Toyota.

*Responsible for monthly customer meetings, developing a mature and trusted relationship with the customer

Supplier Development Technician 1998 to 1999

*Responsible for incoming quality of molded components for the Mass Airflow line, Ignition Coil Line, Distributor Line and Alternator Line. Tasks included: auditing supplier's internal quality systems, support for supplier quality issues, approving supplier PPAP's and engineering changes

*Ensure Hitachi's product lines receive the highest quality parts from suppliers

Production Supervisor 1994 to 1998

*Responsible for line balance, team member training, defect reduction, team work, quality, safety awareness, work instructions, building prototypes, PPAP parts for launches, production targets, team member evaluations, and keeping support staff informed of issues concerning the line

*Responsible for 20+ models of Mass Airflow Meters and numerous prototype builds


Eastern Kentucky University, 1994

BS Police Administration, Minor Psychology

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