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Customer Service Representative

Crowley, Texas, United States
November 22, 2018

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Bahareh Meimandi

***** ********* **

Fort Worth, TX 76036


Summary of Skills

Effective and Efficient in assigned tasks

Experienced in working as an individual or team in a diverse and high-paced environment

Meets deadlines in a timely manner and follows-through with little to no guidance


BS in Accounting and Finance, The University of Texas at Arlington, TX 2018 to present

Associate Degree in Accounting and Business Administration, CA 2013 to 2016

GPA: 4.0

Professional Experiences

First Convenience Bank, Crowley, TX May 2017 to present

Branch Supervisor

Provide exceptional customer service including efficient and accurate transaction processing

Resolve customer related issues and complaints

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks

Provide additional products including Cashier’s Checks, Personal Money Orders, and cash advances

Conduct branch audits monthly to ensure all procedures are being followed in ordinance of bank policies

Determine the banks monthly goals, working towards them and assessing whether their goals are met

Schedule employees and approving employee timecards

Meet with customers and resolving any problems or complaints

Provide training, coaching, development and motivation for bank personnel

Manage and supervises department employees; responsible for day-to-day supervision and leadership

Jackson Hewitt Tax Service (Arlington, TX) Jan. 2017 to Apr. 2017

Tax Preparer for

Keeping up-to-date with changing tax laws, regulations, and forms

Accurately calculating and complete all related tax forms in accordance with policies and in strict compliance with legislation and regulations

Take incoming calls from clients to answer tax questions and set up tax preparation appointments

Assisting with general office support (filing, mailing, supplies order, etc.)

Ensure the confidentiality of each client by following all company procedures regarding information handling

Working to achieve and exceed established goals for myself and the office

Nordstrom Rack (Roseville, CA) Feb. 2014 to Oct. 2016

Customer Service Representative

Exceeding productivity goals, resolving 15% more customer complaints than peers

Collecting payments by accepting cash, check, or charge payments from customers

Conducting monthly inventory management alongside operations team manager, achieving better-than-goal shrink results

Effectively balancing time between customer service and administrative tasks, managing to fully fulfill both roles

Maintaining a high level of accuracy in markdowns, counts, and inventories

Achieving outstanding customer service by assisting customers with merchandise and answering their questions in a polite and knowledgeable manner

Responsible for training new-hires: assigned and monitored tasks; offering constructive feedback; proposing specific ways to improve performance


Proficient in Microsoft Word, PowerPoint, Microsoft Excel and Outlook

Experienced with QuickBooks Pro

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