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Customer Service Sales Representative

Karachi, Sindh, Pakistan
November 22, 2018

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Seeking a position where I can utilize my interpersonal and marketing skills and use it to expand the customer base and business of your esteemed organization. PROFESSIONAL


Al Aqsar General Trading Co. UAE

Worked as a Merchandiser/ Sales Representative from Feb 2017 to Mar 2018. Some Major Responsibilities are:

• Taking Orders from Big Stores/ Markets in UAE.

• Checking and Managing stocks,

• Merchandising,

• Discuss Sales in demand with concern department.

Asnani Trading FZCO UAE

Worked as a Data Entry Operator from December 2015 to June 2016. Some major responsibilities are:

• Enters customer and account data by inputting alphabetic and numeric information on Company Based Software.

• Scan purchase and customer invoices.

• Making employee salaries and deposit UAE exchange (WPS)

• Passing and collecting paper documentations between offices and Customers

• Deposit cheques and cash

• Submit invoices to the customers.

Grey Matter Technical Services L.L.C UAE

Worked as a Archive Clerk from October 2014 to 2015 . Some major responsibilities are:

• Greet and assist visitors in a courteous manner

• Answer phones in a courteous manners

• Record messages accurately

• Direct calls and respond to inquiries

• Make and send quotation to concern department or customers.

• Manage office staff data and attendance.

• Manage and type all necessary data in system.

• Deposit cheque and with draw cash from the banks

• Deposit employees’ salaries in WPS

• Receive the cheque from parties and submit in accounts department

• Submit invoices to the client after deliveries

Subway Restaurant (18 Months – Nasser Group Investment LLC, UAE) Worked as a Branch Manager from July 2012 to January 2014. Some major responsibilities are:

• Managing Staff of people and to train them.

• Coordinating with companies for orders and making sure that orders will complete on time.

• Inventory management on weekly basis.

• Daily administrative / maintenance work and take corrective actions when and where required.

• Developing schedules for Staff regular and event duties.

• Sales checking and sales record preparation.

• Developing sales prediction chart for peak hours.

• Co-ordination with head office and develop strategies to follow instructions

• Look-after miscellaneous issues of Staff and Branch

• Ensure good customer service and assisting staff. ADDRESS:

R/588, Sector 15A1, Buffer zone

Karachi Pakistan

CELL: +92-333-*******


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Peerani Container Terminal (3.5 Years – Karachi, Pakistan) Worked as a Computer Operator & Acting Yard In charge From July 2008 to December 2011 in Peerani Container Terminal, Port Qasim Karachi. Used Navi’s Express software for container movement and data update. My roles and responsibilities included:

• Preparation of monthly billing of yard movement and report to Qasim Int’l Container Terminal (QICT) DP WORLD for timely billing.

• Controlling the gate activity of containers.

• Maintain & send daily stock reports to terminal and line

• Ensuring compliance to the QICT & shipping line’s SOP with respect to movement of containers, availability of all relevant documents, online update, etc.

• Co-ordinate with line & QICT for empty repositioning on vessel

• Manage and hire trailers for shifting from yard to terminal

• Survey of containers. Preparation of container damage reports

Hilal Confectionery (Pvt) Limited (5 Years – Karachi, Pakistan) Worked as a Merchandiser from February 2005 to June 2008. Some major Supermarkets under my responsibilities were EBCO, Al Wafa Super Store, Askari Supermarket, Al Basit Supermarket, etc.

My roles and responsibilities included:

• Controlling stock levels and making sure that best-selling products are always available

• Coordinating with Salesman for the placement of orders when stock reaches at re-order level and making sure that goods arrive on time

• Build and maintain product displays in compliance with company standards

• Guiding buyers as and when the need arises with the proper description of products

Worked as a Helper from April 2003 to January 2005. My roles and responsibilities included:

• Ensure safe moving of products from warehouse to van

• Proper stacking of products cartons in van to avoid any damages

• Coordination with salesman for the ordering of products

• Ensure smooth supply of products from vehicle to customer’s premises

• Conduct the count with customer of all the delivered products

• Merchandising of company’s products on customers’ shelves

Bake Parlor – Rasul Group of Companies (1.5 Years – Karachi, Pakistan) Worked as a Delivery Boy from June 2001 to February 2003. My roles and responsibilities included:

• Proper placement of breads in van to avoid any damages

• Ensure proper delivery of breads from vehicle to customers

• Conduct the count with customer of all the delivered goods

• Collection of expired breads from customers

Leopards Courier Service Pvt Ltd (1.5 Years – Karachi, Pakistan) Worked as a Customer Service Representative from January 2000 to May 2001. My roles and responsibilities included:

• Customer service offerings (e.g. product enquires, shipment status, tracking etc) to all persons inquiring at branch.

• Offer alternates to customers and inform them about other additional value added services when opportunities arises during course of interaction.

• Ensure that procedures are strictly followed and to inform team lead about critical issues.

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• B.A

• Intermediate

• Diploma In GaME

(Graphics and Media Expert)

: Graduated from University of Karachi.

2001 – 2005

: From Board of Intermediate Education

Karachi. 1999 – 2000.

: From MCA (Manzar College of Arts )




PC – Technician

From PASS (Pakistan Advance Software Services)

Handsome knowledge of Windows operating systems (XP, Vista, Win 7).

Adequately experienced in working in a networking environment.

Software installations and trouble-shooting.

Technical documentation employing Microsoft Word.

Using feature, specific tasks of MS Excel.

• Computer Hardware

From Computer Communication

Hardware installations and trouble-shooting.

Technical knowledge of hardware purchasing.



Father's name

Date of birth


Passport No.

Marital Status



Abrar Ahmad Sheikh

February 20, 1983


KT1151733 (Exp 2021)


English, Urdu

Valid UAE LTV driving License


Available on demand.

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