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Data Entry Customer Service

Calgary, Alberta, Canada
November 22, 2018

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Administrative/Data Entry Clerk

***-*** ****** **, *******, AB, T2P1A6

C: 1-587-***-****, E:


Hardworking data entry specialist looking to work in an organization where proficiency in the use of data entry applications as well as acute attention to detail will be fully utilized EDUCATIONAL ACCOMPLISHMENTS:

Ø Bachelors of Arts in Modern Languages and Literature Hispanic Studies, Trent University Ø Introduction to Financial Accounting, Bow Valley College. HIGHLIGHTS:

Over 8 years of experience as a professional Administrative/Data entry clerk including 3 years in an underwriting assistant role. Diligent, detail-oriented, knowledgeable of all office functions and equipment with a well-rounded background. A highly motivated and proven team participant possessing a strong work ethic with good interpersonal skills. Works well independently exercising self-direction, confidentiality, discretion, reason and confidence.


Ø Translation

Ø Knowledgeable with all office equipment

Ø Accurate data entry skills

Ø Flexible can do attitude

Ø Strong computer skills

Ø Takes initiative

Ø Friendly with high customer service skills

Ø Organized with great attention to detail


Ø Data Entry

Ø Microsoft office suit

Ø Share point

Ø TAM insurance application

Ø Internet

Ø Software/applications adaptable

Ø Typing speed 60 wpm


Ø English Ø French Ø Spanish


Ø Hindi Ø Urdu Ø Gujarati



Data verifier/Customer Service Representative

Ø Managing compliance using in-house system for various contractors looking to work for various employing companies ranging from Oil and gas, Property management, and telecommunications. Ø Verifying validity of contractors commercial liability insurance, workers compensations and clearance letters, certificates of recognition, for English, French and Spanish accounts Ø Validating documents provided by contractor to see if they meet specific employing company requirements.

Ø Sending reports in English and French to contractors informing them of deficiencies pertaining to the documents provided.

Ø Communicating with contractors by phone or email to help them understand the report that is sent and help them rectify and address the deficiencies that are present. Ø Interpreting specific compliance requirements to contractors in English, French, Spanish and Hindi Ø Setting up new accounts for contractors looking to have their compliance managed. Ø Receiving and processing credit card payments for new account subscriptions. Ø Sending account cancelation letters to contractors who want to have their account cancelled. Ø Pulling and uploading workers compensation letters to contractor’s account based on jurisdiction they operate in.

Ø Forwarding confirmation of account cancellations to finance department to have account cancelled. RED CROSS, (Temporary Contract), CALGARY, AB Jun’15- Aug’15 Bilingual Contact Center representative.

Ø Answered over 500 phone calls in French and English from across the country with regards to courses being offered by the Red Cross.

Ø Helped clients choose the right course by explaining what each one entailed (CPR, FIRST AID, Water Safety, Babysitting).

Ø Co-ordinated and emailed Quebec Branch for certificates to be printed in Quebec. Ø Guided clients to find the appropriate training partner using their postal code or city to inform them where the course is offered in order to register for it. Ø Printed client certificated to be mailed out.

TRANSCANADA PIPELINE, (Temporary Contract), CALGARY, AB Mar’15- Jun’15 Materials Catalogue Coordinator.

Ø Received and reviewed new material request.

Ø Checked for material duplication on SAP.

Ø Catalogued materials as per material groups such as (Seals and Gaskets, Electrical, Mechanical, Compression OEM and Swagelok) .

Ø Classified materials as per new stock and non-stock and entered them in corresponding tabs in Excel. Ø Researched material, manufacturer part number and type conducting Google and other various searches. ENCANA CORPORATION, (Temporary Contract), CALGARY, AB Dec’14- Jan’15 Records Management Clerk

Ø Scanned and analyzed over 1000 boxes containing various types of records ranging from (Land files, Well Files and Surface files).

Ø Scanned over 2500 files as per project list and catalogued them into 2 groups EnCana keep and Ember transfer in SharePoint.

Ø Data entry of Land files into SharePoint Program. Ø Audited and performed quality control check on over 2500 files to check for data entry accuracy on files retained at EnCana and transferred to Ember.

Ø Scanned and indexed over 150 facility files to be transferred to Ember and catalogued them based on LSD. SHAW CABLE (Temporary Contract), CALGARY, AB Jun’14- Nov’14 Programming Service Coordinator

Ø Created over 1000 TV programming Assets for Shomi Project launch. Ø Assessed and reviewed over 3000 TV shows and movies for picture, sound and close captioning quality for Shomi project.

Ø Data Entry of created movie assets on Excel and in-house program. Ø Reviewed and changed TV programming licensing and license dates as per Shomi project. INTERPIPELINE FUND, (Temporary Contract), CALGARY, AB May’14- Jun’14 Tax and Accounting auditor

Ø Audited and reviewed over 100 files for tax and reimbursement accuracy. Ø Entered calculations and provided data to tax team to generate reports Ø Numerical data entry of employee expenditure on Excel EOG RESOURCES, (Temporary Contract), CALGARY, AB Feb ’14- May’14 Records and information Management Clerk (RIM)

Ø Catalogued over 2000 boxes containing different types of records. Ø Reviewed and assigned retention codes based on record types Ø Data entry of Various records into in-house program Ø Classified sorted and indexed various types of records (production accounting, well as per UWI, Land and Financial accounting)

Ø Shredded unwanted documentation based on EOG’S corporate retention schedule OLYMPIA TRUST, (Temporary Contract), CALGARY, AB Jan’ 14 Bond and certificate auditor

Ø Audited over 1000 certificates for correctness

Ø Filed shares and bonds in alphabetical and numerical order Ø Data Entry of certificate numbers into Excel

Ø Calculated share totals on certificates and made sure they matched information in company database. CRITICAL MASS MARKETING, (Temporary Contract), CALGARY, AB Nov ‘13 Content and Data Entry Clerk

Ø Translated documents from English to French and visa-versa Ø Communicated with technicians to fix major site bugs and technical issues Ø Updated client and content websites by entering data into system OTHER POSITIONS

Ø Zurich Insurance: Commercial Lines property underwriter assistant. Oct’12- Jun’13 Ø Scotia Bank: Customer Service Representative Aug’12- Oct’12 Ø Intact Insurance: Personal Lines underwriter assistant Apr’09- Jul’12 REFERENCES:

Available upon request

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