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Customer Service Administrative Assistant

Location:
Neptune City, New Jersey, United States
Posted:
November 22, 2018

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Resume:

Attention Human Resources,

Please accept my attached resume in response to your job posting for an Administrative Assistant.

I possess excellent Administrative, SalesForce Administration, customer service, shipping, interpersonal and communications skills.

I look forward to discussing how I could be the right candidate for this position and would welcome

the opportunity for an interview. Please do not contact my current employer at this time

Thank you for your time,

Kristine Sulzberger

701 Chaphagen Drive

Neptune, New Jersey 07753

732-***-****

ac7roz@r.postjobfree.com

QUALIFICATIONS:

• Strong administrative working knowledge of SalesForce

• Create and run daily SalesForce reports

• Create and customize SalesForce fields

• Set up and customize SalesForce user access

• Quality control of SalesForce database entries

• Scheduling meeting with clients and sales department

• Hands on working with SalesForce customer database

• Trouble shooting sales department issues in SalesForce

• Train new sales personnel in SalesForce

• Importing CSV files from Excel into SalesForce

• Distribution of SaleForce leads to users

• Working knowledge of Catalyx mortgage software

• Experienced with heavy client contact

• Familiar with Fed Ex, UPS, and internal company driver routing

• Provide general services information to clients

• Verifying orders with clients

• Qualifying and reviewing orders

• Oversee phone and direct marketing sales

• Directing customer inquires to various departments

• Dispatching route managers for collections

• Collecting payments from clients

EMPLOYMENT HISTORY

MONMOUTH TELECOM

10 Drs James Parker Boulevard

Red Bank, NJ 07701

SaleForce Administrator, Assistant to the CEO 2007 - Present

FIRST GUARANTY MORTGAGE CORP.

1300 Highway 35, Plaza II Suite 204

Ocean, NJ 07712

Mortgage Data Entry, Saleforce Administrator, Receptionist 2002 - 2007

NATIONAL PROTECTION INSURANCE SERVICE

Brick, N.J.

Warranty Customer Service Representative 2001 - 2002

PULSAR GRAPHICS

Freehold, N.J.

Marketing Assistant for Graphic Services 1995 - 2001

EDUCATION

Graduate of Saint Rose Academy

Certified in MS Word



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