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Customer Service Accounting Assistant

Toronto, Ontario, Canada
November 22, 2018

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**, ********* ******

Etobicoke, Ontario

M9W 7G5 Email:

Cell: 647-***-****


Demonstrate flexibility to adapt to a constantly changing environment including continuous learning

Proficient using Accounting Software like Simply Sage Accounting, Quick book and Tally

Intermediate MS Word and MS Excel skills and familiar using web browsers including search engines

Accounting Assistant with 1+ years of experience as well as in accounts receivable in a sensitive corporate environment

Comprehensive Knowledge of logistics and supply chain models, risk management, insurance principles and policies

I am proficient at building and maintaining professional relationships, outgoing and detail oriented

Proven track record of being a positive team player; Extremely reliable with the ability to multi-task and meet multiple deadlines

Extrovert personality in building strong Customer Service focused with internal and outside customers.


Time Management


Ability to work under pressure

Decision Making

Great communication (Verbal and Written)



CIBC July 2018 - Present

North York, ON, CA

CSCC Express Queue Representative

Responsibility Include

Respond to incoming telephone inquiries in a pleasant, courteous, professional, and knowledgeable manner. Act in an empowered manner to be the one point of contact for the customer while providing quality service, and relevant sales offers that surpass the customer’s expectations.

Explain or clarify procedures associated with the acquisition, operation and maintenance of all of CIBC’s various credit card products. This also includes promotions or contests associated with these products.

Take full ownership of the call and also fulfill customer expectations and ensure that the solution offered meets customer needs and complies with CIBC practices and procedures.

Develop the skills to do the job, and to work effectively as a team with co-workers.

Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and/or initiating the necessary customer fulfillment.

Hilite Fine Foods Inc. June 2018 – July 2018

Toronto, ON

Accounts Receivable

Responsibility Include

To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment

Prepare accounts receivable reports and handling various administrative duties

Provide receipts for payments received

Maintain filing system and statements

Monitor customer account details for non-payments, delayed payments and other irregularities

Communicate with customers in person or by telephone, email and mail

Maintain accounts receivable customer files and record

Contact customers regarding overdue accounts and determine reason for non-payment

Tim Hortons Sept. 2015 – Jan. 2018

Richmond, London


Responsibility Include

Supervise, direct and coordinate food service/restaurant team members

Schedule staff and assign duties

Manages and supervises staff towards achieving their goals

Directs and supports the daily management of the team to prioritize work and achieve goals

Lead team throughout shift with a positive attitude and act as role model for exceptional guest service

Study shipping notices, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules

Train staff in job duties, sanitation and safety procedures

Cosmos Impex Pvt. Ltd.

Vadodara, India. Jan 2013 - May 2014

Accounting Assistant

Responsibility Include

Providing answers, support and issues of daily activities to the manager and staffs.

Assisted in day by day accounting tasks: entered A/P and A/R, payroll system, processed payments, organized client billing folders, procedure documentation.

General accounting duties which includes: journal entries, bank reconciliation, prepare bank deposits, update daily transaction

Performed general office duties: filing, scanning, mail processing and data entry.

Provided support for the annual audit and maintain records of current physical stock

Perform various warehouse activities and handled warehouse management

Reconciled bank statements and ledger accounts.

Assisted with daily cash balancing and ensuring data is completed and maintain as required


Post Graduate Sept. 2015–April 2016

Logistics and supply chain management

Fanshawe College, London, ON, Canada

Post Graduate Sept. 2014-Aug2015

Professional Accounting Practice

Seneca College, ON Canada

Bachelor of Commerce – Accounting & Finance May 2011-June 2014

The Maharaja Sayajirao University

Vadodara, Gujarat, India


Volunteer Worker/Supervisor Sept. 2014 to current

BAPS Charities, Canada

Organized, coordinated and led the social work for the betterment of the International Students.

Discussed coping strategies and tips for overcoming hard times with students.

Supervisor of the youth volunteers located in Toronto and London, Ontario and assisting them for various activities like youth seminar, outdoor activities and social services

Attended specialized trainings including training for audits and IFRS accounting and as well as on direct taxation and indirect taxation.

Attended two days’ workshop on positive attitude, team building.


Contact this candidate