Active Directory Support
Resume:
EFREN REYES SANTOS JR.
Mobile # : +973-********
Email Address : ************@*****.***
Location : Manama, Kingdom of Bahrain
Bahrain. Driver’s License
: 830768165
CERTIFICATIONS
Microsoft Certified Technology Specialist (MCTS-12145304)
Microsoft Certified Professional (MCP-12145304)
WORK EXPERIENCE
Position : Computer Technician
Date : October 13, 2016 – Present
Company : AMA International School (AMA Group of Companies)
Address : Kingdom of Bahrain
Duties and Responsibilities:
Provide hardware, software and all IT related support to the company users
Identify technical issues and implement office automation solutions
Install and configure PCs software (MAC, Windows and Linux base OS), hardware, printers, scanners, phones and other IT peripherals
Manage antivirus, firewall, VPN and other security applications
Monitor and maintain computer systems, networks (LAN/WAN), switches, hubs, access points and modems
Manage active directory, set up new user accounts, manage credentials and provide support
Monitor and maintain Campus Information System to ensure it is protected for any viruses and avoid unexpected problem
Perform weekly maintenance and back up of files and database
Repair and replace parts as when necessary
Perform personal/remote technical support to all users and on call response to any incidents and conduct training when necessary a
Manage Public Address System (PA Systems), LED Wall Screen and Sound system
Configure and monitor turnstile/RFID and ERP support system
Install and configure FACEID
Installation, cabling and configuration of CCTV cameras
Install and configure VOIP
Troubleshoot system failures or bugs and provide solutions to restore functionality
Maintain inventory of equipment and supplies in order to resolve any issues on time
Prepare and submit daily/monthly reports to immediate supervisor
Report to immediate supervisor and IT Managers in HQ-Philippines
Perform other duties as be assigned by immediate superiors
Position : Software Support Engineer/IT Support
Date : June 2012 – September 2016
Company : AMA Computer College (AMA Group of Companies)
Address : Caloocan, Philippines
Duties and responsibilities:
Provide hardware, software and all IT related support to the company users
Monitor and repair malfunction hardware such as keyboard error, mouse, disk boot failure, no access to system and others
Monitor and maintain computer systems, networks (LAN/WAN), switches, hubs, access points and modems
Manage active directory, set up new user accounts, manage credentials and provide support
Manage antivirus, firewall, VPN and other security applications
Troubleshoot system failures or bugs and provide solutions to restore functionality
Installation, cabling and configuration of CCTV cameras
Monitor and ensure Oracle Campus Portal “PSCS” is working properly
Install/configure VOIP and monitor daily ensure it is working properly
Setup and monitor VSAT
Install and configure biometrics and FACEID
Perform personal/remote technical support all company users and conduct training when
necessary
Maintain inventory of equipment and supplies in order to resolve any issues on time
Perform weekly maintenance and back up of files and database as when necessary
Perform weekly maintenance and backup Report to IT manager/superiors
Submit weekly and monthly reports
Perform other duties as may be assigned by immediate superiors
Position : Computer Laboratory Technician cum Property Custodian
Date : August 2010 – June 2012
Company : ABE International Business College (AMA Group of Companies)
Address : Caloocan, Philippines
Duties and Responsibilities:
Computer Laboratory Technician
Set up, install and configure software and drivers to all computer laboratories and offices
Maintain and repair IT equipment like routers or peripheral devices
Install well-functioning LAN/WAN and other networks and manage components
(servers, IPs etc.)
Perform regular upgrades to ensure systems remain updated
Troubleshoot system failures or bugs and provide solutions to restore functionality
Performs other duties as may be assigned by the superior from time to time
Property Custodian
Collect requisitions of supplies from departments and submit to HQ for approval
Receives and inspects the quality of delivered supplies and prepare delivery receipts
Prepare gate pass for outgoing materials
Monitor and update stock cards of supplies on hand and ensure availability
Prepare monthly stock reports of supplies such as stationaries and books
Perform annual inventory of fixed assets, tools, equipment and supplies
EDUCATIONAL BACKGROUND
College : Bachelor of Science in Information System
School : ABE International Business College, Philippines
Graduated : May 2010
SKILLS
Advance knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Cyberoam firewall
Jacques Public Address System
Basic Cisco Configuration
Joomla website editing
LED Wall Screen Switcher
Sound System operating
IMac computer Configuration
CCTV Configuration IVMS
Google G-Suite Application (Google Form, Google Drive etc.)
Ruckus Wireless Connection
Ev3 Robotics
Computer Troubleshooting (internet connection, printer/scanner/fax setup etc.)
Photoshop
Oracle Campus Solutions
ERP Software
Basic Programming (html, C, C++, java)
Driving
SEMINARS AND TRAININGS
CISCO Boot camp
PGMA Trainings for Work Scholarship
Cyberoam Firewall
Ruckus Wireless
Kaspersky Technical Training
Google Apps for Education
Philippines Electoral System
Pre-Employment Orientation Seminar
Philippines Youth Congress in Information Technology 2008
University Theatre, UP film Institute and UP ang Bahay ng Alumni 2009 (Y4IT)
Macromedia Flash 5.0 (Start-up kit for Animation)
iMac OS
PERSONAL INFORMATION
Civil Status
:
Married
Birthday
:
July 27, 1983
Nationality
:
Filipino
Religion
:
Catholic
Passport Number
:
P3204
CPR Number
:
830768165
Bahrain. Driver’s License
:
830768165
REFERENCES
To be provided.
Contact this candidate