Melvin C. Nichols, Jr.

*** *. *** ******, ******, NJ 08009

ac7rjl@r.postjobfree.com

856-***-****

PROFILE

Energetic, tenacious, and goal-oriented leader with solid qualifications in team building and customer relations. Proven ability to develop and strengthen both internal and external working relationships. Excellent time management, possessing strong administrative and computer skills with attention to detail and streamlined organization.

HIGHLIGHTS

Self-motivated and enthusiastic with the ability to work independently and as a team contributor.

Multi-tasker, resourceful, extremely reliable, hardworking, and honest.

Exceptional communication, listening, analytical and presentation skills.

Committed to professional excellence, proven ability to adapt quickly to change and new concepts.

PROFESSIONAL EXPERIENCE

Conduent (09/18–Present) Cherry Hill, NJ

Human Resource Benefits Administrator

Assist by coordinating employee’s health insurance, retirement, and pension plans benefits.

Researching and analyzing healthcare medical, dental, vision and disability insurance plans

Contributed to call volume reduction and increase in resolution of customer issues

Freedom Mortgage (07/15- 03/18) Moorestown, NJ

Processor/Quality Assurance

Monitored and evaluated employees knowledge of company’s procedures, policies and compliance adherence

Reviewed and evaluated customer documentation to comply with underwriting and investor guidelines

Created spreadsheets to help streamline the process and to eliminate excessive paperwork

Harvard Services Group (05/14 - 10/14) Iselin, NJ

Project Manager

Managed the development of custodial personnel and subcontractor to provide quality service to financial institutions

Monitored subcontractors and vendor contractual agreements for adherence and compliance

Created internal incentives to assist in the elimination of employee turnover

ABM Janitorial (09/07 – 02/13) Philadelphia, PA

Operations Manager

Managed the development of custodial personnel and subcontractor to provide quality service to financial institutions

Monitored subcontractors and vendor contractual agreements for adherence and compliance

Created additional processes to circumvent bottlenecks within the work flow to increase productivity.

EDUCATION

Camden County College (09/07 - 05/10)

Associates of Arts (Psychology/Sociology)