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Customer Service Manager

November 22, 2018

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Highfield RCZ

P O Box DH **


Cell :077*******


Over three years of my experience in customer service within the financial services sector, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect offering these core strengths:

Ability to establish positive working relationships with all stakeholders and utilising excellent communication techniques either by telephone, electronically or face to face

Strong customer relation skills-Solutions and result driven attitude

Strived for success and growth

Proven experience with Ms suites and application database management and spreadsheets


Able to handle multiple priority workloads according to deadlines while maintaining accuracy

Consistently and accurately follow established policies and procedures Confident attitude with a proactive approach to work

Able to communicate effectively in a professional and business manner as well as strong and contributing team member

Strong written and verbal skills acquired through study and work

Experience of offering tax, accountancy & business development advice to clients.

Enthusiastic, hardworking and eager to learn

Reliable strong work ethics and values

Analytical skills

Able to co-ordinate and manage all aspects of Payroll and VAT Administration

Technical skills

Solid computer skills including pastel, excel, SAP,MS Word and Database and Quickbooks

Can produce sole trader ship, partnership and limited company accounts from both manual and computerised records.

Office administration skills like use of fax, typewriters and scanners

Extremely tech savvy-capable of mastering new hardware and software system easily

Language skills

Fluent in spoken as well as written English and Shona


1.M H Ballim Associates Chartered Accountants

A firm of Chartered Accountants which offers Accounting, Auditing, Secretarial services to individuals and companies. Types of clients includes Law firms, Retailers,

Wholesalers, Farmers, Travel Agents, Security companies, Construction companies, NGO’s, Schools, Trusts as well as Asset Management firms etc

Position: Attaché/Accountant Assistant


Notable achievements

Advised customers on different kinds of products offered by the institution that is accounting auditing and secretarial services

Marketed company products by visiting various institutions and firms and having a face to face interactions thereby building a strong clientele base

Provided excellent member services and maintained member satisfaction

Become a great team player since various departments are interdependent thereby creating a teamwork spirit to the entire institution


Preparation, review and analysis of financial statements

Preparation of budgets and cash flow statements

Debtors and Creditors reconciliation

Maintaining financial discipline, reporting and internal control procedures

Payroll administration

E- Documentation and filling

Tax Computations and Reconciliations

Tax Audits

2. Ministry of Agriculture (Irrigation Department)

Position: Attaché/Accountant Assistant

Period: March 2013 -June 2013

The Department of irrigation is the Government department responsible for the overall planning, design, construction, sustainable operation, maintenance and management of communal irrigation schemes, irrigation research and provision of irrigation engineering, advisory, regulatory services to irrigation clientele in Zimbabwe. The Accounts department is in control of every financial aspect in the department that is cash inflow and outflow as well as processing filling and custody of all documents which are in form of receipts and payments


Posting transactions using SAP system

Responsible for various areas including; invoicing, expenses, payment runs, reconciliations and dealing with financial queries.

Involved in producing and analysing year-end financial accounts

Involved in preparing monthly payable and receivable accounts

Assisting in bank reconciliations.

Ensure that the Company Service Guarantees are met.

Filling of all vouchers and posted transactions

3. Nokutenda Foods Supermarket

It is one of the largest retail shops in the city of Kadoma which offers a wide range of products which includes groceries, furniture and it also consists of subsidiary departments which run poultry projects as well as farm produce.

Position : General Manager

Period : August 2009-August 2010

Notable achievements

Developed marketing strategies thereby attracting a great number of customers beyond our sphere of influence

Developed Product Strategies whereby I invited different companies to launch road shows for their products

Managed to work through all opening and start up procedures for the shop which involves acquiring operational licence as well as recruiting and training of new employees.

Responsible for monitoring on hand inventory levels and its subsequent procurement

Utilized auditing skills to identify fraudulent activities to prevent losses


Marketing/Cross Selling of all products

Dealing with customers either by phone or electronically as well as face to face conversations

Responding promptly to customer inquiries as well as queries concerning available products

Cash management that’s balancing the amount in the till against processed receipts on daily basis

Human resources’ management including processing of payrolls

Being in charge of the overall staff welfare and security

4. ZB Bank

Period : Feb 2008-November 2009

ZB Bank is one of the largest commercial banks in Zimbabwe with a large number of branches located in every city and town. It offers Retail/Consumer/Personal Banking services which comprises of departments like the Ledgers and Savings as well as the call centre departments and many more others which deals directly with customers. It is the visible face of banking to the general public.

Position 1: Ledger’s clerk

Notable Achievements

Managed to deal with multiple clients’ requests simultaneously during peak hours, and was able to complete transactions e.g. preparation of bank cheques within an optimal period

Build and maintain relationships with customers through ongoing interactions in order to address customer’s needs

Converted service issues into growth opportunities for the entire institution

Achieved a perfect customer service score on four consecutive occasions


Marketing/ cross selling of all banking products

Assessing client needs and matching it with suitable products offered

E- Documentation and filling

Reconciliation of General ledger accounts and process payments where applicable

Resolving any queries arising from clients or any departments

Participated in various restructuring projects

Preparation of bank cheques

Voucher preparation and processing

Position 2: Savings Clerk

Notable achievements

Strengthened relationship with customers by informing them about the products that could add further value to their banking experience

Managed confidential and sensitive information with high integrity


Application and distribution of ATM cards

Advised customers with financial products and services(checking, savings accounts, credit cards, TM Cards, etc)

Attending to savings accounts queries

Attending to ATM cards queries


Degree, Chinhoyi University of Technology, 2011-2015

Bachelor of Science Honours Degree in Accountancy, Graduated with a lower second class (2.2)

A Levels, Pamushana High School 2005 - 2006

Attained 2 A Level passes, Economics and Geography


Clean Class 4 driver’s license

I am a Praise and Worshipper as well as choir member in church


A holder of Certificate as well as a member of Institute of Bankers In Zimbabwe


Reading novels, gardening, travelling and photography, solving mathematical crossword puzzles and reading finance articles


1.The Chairman 2. The Director

Department of Science and Entrepreneurship Nokutenda Foods

Chinhoyi University of Science and Technology 2024 Waverly

P Bag 7724 Kadoma (068)22059 Chinhoyi(067)22203-5

3. The Human Resources Manager

Ballim Associates

15 Mull Road


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