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Manager Customer Service

Location:
Al Ain, Abu Dhabi Emirate, United Arab Emirates
Salary:
24000
Posted:
November 21, 2018

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Resume:

Curriculum Vitae

Personal Information:

Name: Ibrahim Mahmoud Elsebae

Sex : Male

Date of Birth: 29/06/1980

Place of Birth: Arab Republic of Egypt

Country of Residency: State of Qatar since September 2007

Marital Status: Married

Qatar ID No: 280********

Mobile No: 77662245 / 55862653

Address: Doha – Qatar – Meither

Language Known: Arabic, English

Email address: ac7rh0@r.postjobfree.com

Position Target:

Legal Advisor

Lawyer

Legal Researcher

Education:

Bachelor Of law

Faculty of Law, Tanta University 2001, Egypt.

Courses & Training:

Professional Customer Service Training Course

G4S Qatar, Head office, Doha – Qatar

Communication Skills Training Course

G4S Qatar, head office, Doha – Qatar

Human Resource Management

G4S Qatar, Head office, Doha – Qatar

First Aid, Fire Fighting & Radio Communications Skills

G4S Qatar, Head office, Doha – Qatar

Basic Computer Course

Microsoft office Applications (Word, Excel, Access, Power Point, Project, Internet Explorer)

Ministry of Communications and Information, Tanta, Egypt.

Career History:

G4S QATAR WLL

DOHA – QATAR

Hilal -Nigaa, Tadamon Signal, PO Box 18592,

Security Services Company

September 2007 to present

Legal Advisor

Providing office support services in order to ensure efficiency and effectiveness within the Division through the following activities:-

Following up running cases whether these cases are from our company or against it and representing company in front of all different kinds and degrees of courts by instituting the legal proceedings and running it technically, more over attending the sessions, following up the adjudication until execution with a remarkable performance.

Following up insurance claims.

Provide our manager daily a comprehensive report about the cases sessions by E-Mail.

Work out the necessary investigations with staff that breach the rules of the company and labor law.

Providing legal advice to the company’s business.

Legal Researcher in Qatari laws, especially labor law.

Presence of police investigations and public prosecution.

Discuss legal experts by the court.

Legal Compliance - G4S QATAR

Security Service Company

8 years as legal compliance officer of the company and is responsible for issuing residence permits and renewed for company employees and all matters relating to the Directorate General of passports.

Provide correspondence to Ministry and Government especially Arabic.

Written and Review company contracts.

Make preparations and arrangements for clients and Divisional meetings.

Type confidential documents on a word processing system in either language (Arabic – English).

Coordinates activates from other division such as Finance, HR, Sales & Contracts for any operation related issues required by division including communication with other agencies / contractors / suppliers of the Division.

Supports Admin section in processing employee related documents that requires approval from the Divisional Manager.

Experience to include extensive liaison with external parties.

Highly computer literate.

Egypt

Courts of Egypt from 1998 to 2007.

Lawyer

Primary Responsibilities:

Lawyer Accredited to all Courts

Following up running cases whether these cases are from the our company or against it and representing company in front of all different kinds and degrees of courts by instituting the legal proceedings and running it technically, more over attending the sessions, following up the adjudication until execution with a remarkable performance .

Following up insurance claims.

Provide our manager daily a comprehensive report about the cases sessions by E – Mail.

Work out the necessary investigations with staff that breach the rules of the company and labor law.

Providing legal advice to the company’s business.

Legal Researcher in Qatari laws, especially labor law.

Presence of police investigations and public prosecution.

Discuss legal experts by the court.

Assists in assessing changing curricular needs and offers plans for improvement.

Maintain effective and efficient record keeping procedures.

Establish and maintain cooperative working relationships with lawyers and clients.

Participate in training and presentations about online teaching.

Meets professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, coordinating.

Perform other duties and responsibilities as assigned by their supervisor. All work responsibilities are subject to having performance goals and / or targets establishes as part of the annual performance planning process or as the result or the result of organizational planning.

Technical Competencies and skills:

Possesses strong oral and written communication skills ( Arabic – English )

Works independently with little direct supervision

Work as part of a team

Accepts responsibility and is self – motivated

Demonstrates strong work ethic to achieve academy goals

Displays effective multi – tasking and time management skills

Good reporting and surveillance skills and reporting to the senior Executives managers

Attending senior Executives Meetings and forwarding the major. Problems and finding the solutions.

Ability to communicate with people of different cultural backgrounds.

Other qualifications, skills and habits:

Excellent problem solving skills and using easy, economic and untraditional ways and methods.

Skilled at managing multiple tasks and competing demands.

Ready to work under pressure and for long hours.

Enjoys and works well in collaborative team environment.

Capable in managing and motivating a team to deliver outcomes.

Outstanding attention to details.

Able to analyze surveys or interviews to get results out of them.

Well versed with internet.

Strong ability to build relationship with superiors and normal people.

Punctual.

Professionalism is the target.

Pro-active, with high levels of initiative.

Ambitious.

Like to trained.

Knowledge seeker.

Cheerful.

Open-minded.

Reference & any other information will be available upon request.



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