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Customer Service Sales

Location:
New Delhi, Delhi, India
Posted:
November 21, 2018

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Resume:

CURRICULUM VITAE

Dushyant Kumar

Block – A, House No – 420,

Gokal Puri, Delhi – 110094.

Contact No – 837-***-****/971-***-****.

Email Id: ac7rfu@r.postjobfree.com

OBJECTIVE

To maximize my potential and competency for a career that offers boundless opportunities for growth and success and utilizing my talent to make process more better and smooth functioning.

ACADEMIC EXPOSURE

Pursuing M.A. (English).

Bachelor in Arts (Prog.) in 2013.

12th cleared in 2007.

10th cleared in 2005.

KEY AREAS

Planning & decision making.

Customer relationship management.

Research Analysis.

CORPORATE EXPOSURE

COMPANY : BARCLAYS GLOBAL SERVICE CENTER PRIVATE LIMITED.

Currently working as a Process Advisor with 10 months of experience as a part of Real-Time/Trade, E-Box (New) and Existing Customer screening in Barclays Africa RBB Customer Screening.

JOB RESPONSIBILITIES

Client Onboarding Customer screening.

Sanctions, PEP’s & Prohibition Customer screening.

Understanding the business and clear knowledge of the roles and responsibilities as a BA2.

Interact with the Ops team to ensure consistent understanding of concepts & procedures.

Responsible for smooth functioning of Level 3 Real-Time/Trade screening as per the SLA.

Control Money Laundering through Research and Development.

Mentoring of new advisor and cross training them on Real-Time/Trade, New and existing customer screening as and when required.

To rise with RISES.

PREVIOUS ORGANIZATION : IENERGIZER

6 years of experience with IENERGIZER under U.S. international process name “COMPUTERSHARE” previously its name was “THE BANK OF NEW YORK MELLON” as a Senior Executive Customer Service since 24th January, 2011 to 13th March, 2017 in Noida, U.P.

JOB RESPONSIBILITES

Handling clients request for Transfer Agency, Annual Meeting Service, Investment plan services, abandoned property services.

Issuance/Correction of Tax documents like, 1099Div, 1099B etc. as per the shareholders requirement.

Processing W9 & W8-Ben certification requests. SSN (Social Security Number) or TIN (Taxpayer Identification Number) certification.

Rendering service like Dividend distribution, EFT/ACH, Reverse ACH etc.

Handling account maintenance, re-registration process of shares & stocks, Issuance, sales, purchase transaction of stocks/shares.

Verification and approval of documents like, POA (Power of Attorney), Legal court appointment documents as per the state and federal government guidelines.

EXPERTISE

Quick learner, Flexible, Decisive, Focused, Calm, Ability to work under pressurized situations and the most is capable of generating time saver and control related ideas for our business.

TECHNICAL EXPOSURE

Six months Diploma in Computer Application from “Sterlite Foundation” Gokal Puri, Delhi (Govt. Undertaking).

One year Post Graduation Diploma in Computer Application from “Sterlite Foundation” Gokal Puri, Delhi (Govt. Undertaking).

One year Diploma of C-DEC (Computer Fundaments) from “Sterlite Foundation” Gokal Puri, Delhi (Govt. Undertaking).

Typing speed is more than 35 WPM.

HOBBIES

Play Sports both Indoor and Outdoor. Play Cricket, Badminton, Chess and listening to music and singing.

PERSONAL DETAILS

Date of Birth : 16th November, 1989.

Father’s Name : Sh. Dinesh Kumar.

Language Known : English, Hindi.

I assure you that if I shall be given a chance, I shall do my best to give you utmost satisfaction with my hard work & good conduct.

PLACE :

DATE :

(Dushyant Kumar)



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