SUMMARY

My employment career has centered around two main fields: Computer and Networking technical roles as well as Customer Service and Sales Support roles. Each position in sales, collections, technician, or supervisor, has enabled me to utilize my skill set in customer support. I am currently looking forward to leveraging my varied skills and education toward an opportunity in which my background in electro-mechanical equipment repair and management as well as my various experiences in retail, sales, merchandising, field operations and customer service can help to successfully achieve company or organizational goals as well as raise efficiency and productivity. Some of the attributes and experiences I have developed include over 17 years of computer, networking, communications, security, database, and related professional technical experience. I have developed a high-level of computer literacy including technical proficiency in various web- based software applications, the Windows Operating System, Windows Server Environment, SQL Database Administration, Exchange Server Administration as well as office productivity applications such as the Microsoft Office suite including Microsoft Word, Excel, PowerPoint, etc. Additionally, I possess strong analytical, organizational, multitasking and problem solving skills; a high degree of self-motivation; an ability to address and diplomatically resolve inter-personal conflict via customer service. I am highly organized and demonstrate self-motivation and attention to detail. I also enjoy interacting in a positive and creative manner with customers, team members and vendors/partners. I help develop technical knowledge bases and work within best practices. I also incorporate training and education in all of my tasks to work with customers and staff alike to train, educate and instruct others at their pace and level of understanding on features and core methods of using existing or new products or services.

EXPERIENCE

TS Arms, LLC. (Pelham, AL) Store Manager, Mar 2014 – Oct 2018

• Daily management of retail operations as Store Manager.

• Served daily in direct retail sales and customer service roles.

• Served as primary auditor of all federal background check and firearm transfer forms.

• Completed annual reconciliation and audits of all non-firearm inventory.

• Managed and completed quarterly reconciliation and audits of all firearm inventory.

• Served as in-house technical support for all computers, printers, networking and other electronics.

• Assisted owner in evaluating, purchasing and pricing traded used firearms and inventory.

• Managed and submitted payroll and shift scheduling for employees and contract labor.

• Assisted owner in managing and working off-site events such as gun shows and vendor expos.

• Served as RSO (Range Safety Officer) at vendor expos for live fire activities involving standard and fully automatic firearms.

• Knowledgeable and proficient in educating customers and complying with various federal, state and local laws and ordinances relating to firearm products and their safe and legal usage.

• Developed and implemented multiple internal processes to improve efficiency, minimize errors, increase workflow and provide greater employee accountability and business security.

• Implemented multiple new software and hardware POS (Point of Sale) system packages to best accommodate growth and change within the business.

• Served as primary contact and audit assistant for a federal ATF audit/investigation in 2016-2017.

• Operated a 2017 Haas CNC Mill in manufacturing activities.

• Performed various gunsmithing duties as well as repairing and scratch building modern sporting rifles.

Redbox DVD, Inc. (Birmingham, AL) Field Support Representative II, Sep 2011 – Jul 2013

• Technical repair, installation and preventative maintenance of 150+ robotic vending kiosks within an assigned territory spanning across central Alabama.

• Full-time local travel, driving to various locations to perform on-site repairs and activities.

• Operating without direct daily supervision; responsible for managing and responding to all kiosk issues independently and in a timely manner while meeting or exceeding company metrics and goals for uptime, maintenance, single visit resolution and response time.

• Managing the cleanliness and organization of a local warehouse including spare parts and supply procurement and returns as well as weekly inventory shipment receipt.

• Weekly merchandising of assigned kiosks with tasks including replenishing/exchanging inventory, cleaning and changing of marketing signage.

• Providing 24/7 on-call support response for emergency priority security dispatches involving kiosk vandalism, damage by car or theft attempt including interaction with local law enforcement departments to file reports for insurance claims and possible prosecution.

• Coordinating with field merchandisers to facilitate completion of their workload and follow-up on their kiosk-related work requests.

• Assisting regional supervisor with his duties and projects including full field workload when out of office.

• Responsible for multiple company assets including company vehicle, laptop, cell phone.

• Clean driving and safety record including the successful completion of a Smith System commercial defensive driving training course by a certified instructor.

GameStop, Inc. (Hoover, AL) Store Manager, Oct 2010 – Nov 2010

(Homewood, AL) Store Manager, Aug 2009 – Oct 2010

(Hoover, AL) Assistant Store Manager, Aug 2008 – Aug 2009

• Daily management of direct sales, inventory control, marketing compliance, merchandising, shipment, inventory, product evaluation and procurement.

• Performed staff training and performance coaching toward company goals for sales, add- on opportunities and customer incentive program memberships as well as customer service resolution, shrink/loss, cash handling and time management/task prioritization.

• Managed weekly scheduling process and performed all interview, hiring, disciplinary and termination processes as well as managing all local payroll and human resource functions for 5-12 employees.

Integrity Computer Services (Bessemer, AL) Owner/Operator, Aug 2006 – Jun 2008

• Founded local company offering computer, networking and training services to home and small business customers across the Jefferson and Shelby county areas as well as participating as guest speaker to local firms concerning personal and business computer and internet security and privacy practices.

• Operated sole-proprietorship serving in company’s marketing, advertising, financial and accounting, sales, technical services and customer service roles.

• Performed daily phone and location service calls to residential and commercial customers providing assistance via technical troubleshooting, diagnosis and resolution, provided part pricing and labor estimates, resolution research, invoicing, collections, payment handling and fulfilling standing contracts.

Hoover City Board of Education (Hoover, AL) Technology Specialist, Sep 2005 – Aug 2006

• Computer technician covering 250 end-users and 625 workstations across 3 schools.

• System and network administration responsibilities for Windows Server 2003 and Novell 5.5 servers.

• Worked with teachers and administrators to implement new classroom technologies and to assist in coaching individuals to improve specific computer proficiencies.

Charter Media (Birmingham, AL) Network Administrator, Jan 2004 – Feb 2005

(Birmingham, AL) Computer Support Specialist, Mar 2002 – Jan 2004

• Sole computer technician and help desk support for 9 offices across a 150-user, 250 workstation regional organization.

• Project management responsibilities for implementation of portions of regional IT infrastructure.

• System administration for the operation and maintenance of a distributed 10 machine server farm, database administration for SQL Server driven billing system, central office telecomm PBX and auto-attendant as well as the central office physical card-based security infrastructure.

• Network administration for all LAN aspects across 9 sites and responsibilities for inter-site WAN support as assigned.

CERTIFICATIONS

● Microsoft MCP - Windows XP 70-270 (2005)

● CompTIA Network+ (2004)

● CompTIA A+ ( technical school training and online program study completed and passed, but industry certification not obtained. )

● Smith & Wesson M&P Certified Armorer (2017)

EDUCATION

SmartCertify Direct (SmartCertifyDirect.com) Feb 2005

CompTIA A+ 2003 Certification Training

Herzing College (Birmingham, AL) Aug 2001 – May 2002

Bachelor of Science, Networking Technologies ( degree not obtained )

University of Montevallo (Montevallo, AL) Aug 1992 – May 1996

Bachelor of Science, Management Information Systems ( degree not obtained )

Contact this candidate