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Desktop Support Management

Barnwell, SC
November 21, 2018

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*** ***** ****** 803-***-****

Looking to expand my management and leadership skills by looking at the big picture and driving focus to the area’s to make it obtainable. To bring my extensive knowledge of IT systems and processes to reduce business expenses, while increasing employee productivity and business services by implementing strategic business methods. Looking forward to expand my training in LEAN and Six Sigma.



Company startup, Company creation, licenses and articles of organization. Services creation and pricing, policies and procedures, employee management and payroll, accounts payable, vender management, budgeting and advertising through social media, radio, and the local paper, IT – public domain management, hosting, systems, telecom, and network management.

IT CONTRACTOR/CONSULTANT, Bamberg County (NOV 2013-MAY 2018)

Responsible to create and maintain the IT departments and countywide budget, procurement and purchase recommendations, as well as the inventory of its assets, and to create and implement enhancements which introduced current technology using industry best practices to Bamberg County. Worked towards automating manual processes, increase security, availability and future expansion of IT resources. This will reduce departmental expenses and increase employee productivity through the use of new technology. Worked closely with 911 Director to plan and implement a project to supply countywide IT services which includes email and remote access for staff and other county municipalities.

Designed and implemented county wide private wireless solution

Designed and implemented a virtual server below budget and within schedule which supports over 100 virtual servers

Designed and implemented new network backbone to increase from 1Gbps to 10Gbps with growth opportunity up to 80Gbps

Created project plan and submitted executive decision makers which will improve network services for the Office on Aging, centralize IT management and internet service billing to reduce overall costs while increasing internet upload/download speeds x50, as well as move the Office on Aging and Heath Department to VOIP.

Designed, budgeted, and coordinated a county wide project which provided two-factor authentication

Replaced outdated computer systems with current systems that allows upgrades in 8 year intervals, without major degradation of performance.

Engineered and deployed three new 911 dispatch station that allows upgrades in 8 year intervals and created a central control system (KVM) for input from three distinct computer systems per dispatch station.

Working towards obtaining county network National Institute of Standards and Technology (NIST) and Federal Information Processing Standards (FIPS) certification which will result in validated network security and following of best practices

Organize and reduce communication expenses, as well as create and deploy a local fax server that will allow fax from PC and fax to email which will reduce cost and increase staff efficiency and accountability.

Currently implementing a project to maintain battery backup for emergency situations on critical IT infrastructure and services with an estimated time of completion of January 2018

Multiple vendor management for computer hardware and services along with communication venders to reduce costs and increase services and availability

IT procurement, Request for proposal(RFP), Federal Acquisition Regulation knowledge

Managed, coached and mentored qualified interns focused on learning basic IT services and support to provide them with needed skills and talents to compete in the workforce

IT DIRECTOR, Bamberg County Hospital & Nursing Center (Feb 2005 – APRIL 2013)

This position included budgeting, planning and project management for the IT department, creation and updating of department and hospital wide IT specific policies and procedures, asset management, backup, security, desktop support, and ensured compliance with Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and South Carolina Department of Health and Environmental Control (DHEC).

Initiated and completed project that moved 28 physical servers to virtual servers hosted in-house

Management of public DNS records

Management and support of network administration which included 500+ network devices (servers, workstations, RAD/LAB interfaces, etc.).

Acted as Systems Engineer and technical support for hardware and software

Migrated Heath Information System (HIS) to cloud to meet Health Information Technology for Economic and Clinical Health Act (HiTech) and Electronic Medical Records (EMR) Standards to remain compliant with Medicare and Medicaid reimbursement

Created SharePoint site for the entire hospital and nursing center

Registered and enrolled hospital in Medicare Provider Enrollment, Chain, and Ownership System (PECOS), Centers for Medicare and Medicaid Services (CMS), National Plan and Provider Enumeration System (NPPES) to receive Medicare & Medicaid financial incentives

Performed vendor management for computer hardware, services and communication resulting in reduced costs and increased services and availability

User Training and education in regards to IT safety and Microsoft Office Applications Training

IT CONTRACTOR/CONSULTANT, Robert Corlin’s Computer Upgrades (Jan 1995 – )

Provided consulting services and labor to local businesses with the goal to design and implement business solutions. Services included but not limited to network engineering, security solutions, workstations, server installations and upgrades, repairs and/or implementation of newly designed and hosted web sites.

Kemp Law Firm – IT Support and System Upgrades

Rhoad Law Firm – Engineered, built, and deployed workstations and domain server, hosted in-house internet web site, email, and remote access. Provided technical/desktop support.

Andre’s Jewelers - Designed, built, and deployed workstations and domain server, hosted in-house internet and intranet web site. Provided technical/desktop support.

The Santee Literacy Center - Engineered, built, and deployed community workstations. Which was under budget and helped the Santee citizens systems to learn from.


University of Phoenix (AUGUST 2016)

Master of Business Administration/Healthcare Management (MBA/HCM)

University of Phoenix (OCTOBER 2014)

Bachelor’s Degree – Information Technology/Information Management (BSIT/IM)

University of Phoenix (JANUARY 2012)

Associates Degree – Information Technology (AAIT)


Nursing Center Administrator in Training (AIT) License - Active


Microsoft Software (Office/Server/Client/Project)



Hospital Information Systems

Business Analysis

Processes Improvement/Creation of IT Policies and Procedures

Standards Compliance (ISO/NIST/FIPS/HIPAA/etc.)

Active Directory, DHCP, DNS, Group Policies

Intrusion Prevention, Vulnerability Assessments, and Penetration Testing

Create/implement/Update FAQ and Helpdesk

Network Systems/Firewalls/failover/load balancing

Internet/Intranet/Extranet Technologies

OEM System Builder/System Designer

Network site planning, design, and implantation, including downtime management

Telephony Systems

Helpdesk Management

Network/System Security

Inventory/Procurement/Vender Management

Installation of Network Cable and Termination

Strong understanding of relevant network hardware and software


Volunteered to edit, produce and upload high school football games to YouTube.


Sharon Hammond

Bamberg County Council Woman


Brittany Barnwell

911/EOC Director


Andrew F. Wood

Transitional CFO for Bamberg County Hospital


Teresa Johnson

BCH Respiratory Director & Support Services Director


Vivian Gibson

BCHNC/Lab Director


Sandy Elliott



Dr. Danette McAlhaney

Business owner and Bamberg County Hospital Chairwoman



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