ANISHA BHALANI

Brampton, ON 437-***-**** ac7rdq@r.postjobfree.com

ADMINSTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE

Self-directed and detail-oriented professional offering 8 years of experience in customer service and administration roles. Regularly commended for excellent analytical and organizational skills, with ability to manage multiple complex tasks and projects simultaneously. Experienced in preparing facility reports and answering high volume of incoming calls as well as handling in-person inquiries from clients and colleagues

CORE SKILLS & COMPETENCIES

Documentation & Reporting

Filing

Meeting support

Organization

MS Office proficient

Service Oriented

Handling customer queries

Claims questions

PROFESSIONAL EXPERIENCE

Customer Service Associate Walmart Inc, Brampton, Canada June 2018 – Present

Returning merchandise to their positions on the shelf

Accepting exchange and returns of merchandise

Making refund of money to customers

Ensuring that balance of cash is maintained

Customer Service Representative Staples, Mississauga, Canada Feb 2018 – April 2018

Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax

Respond to questions and concerns about service, and escalate calls appropriately

Consult with customers to evaluate needs and determine best options

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

Senior Travel Consultant Bon Voyage Travel and Tours Ltd, Tanzania January 2017 – August 2017

Managed Travel arrangements for Corporate Client

Counselled clients on various travel choices and explained the difference between the available options and suggested the most convenient option as per the clients requirements and needs

Maintained existing client relationship with day to day interactions via email, phone and in-person visits

Trained junior consultants

Administrative Assistant/Travel Consultant Walji’s Travel Bureau, Tanzania May 2015 – November 2016

Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Coordinate inventory orders and office supplies.

Designed electronic file systems and maintained electronic and paper files.

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.

Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.

Provided administrative support to the supervisor as and when needed

Travel Consultant Satellite Travel Bureau, Tanzania January 2010 – August 2014

Assisted walk-in clients with their travel needs

Supplied travellers with useful and pertinent information on their travels

Organized travels from beginning to end through booking tickets and accommodation

Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Travel Consultant Trainee Kearsley Travel and Tour, Tanzania January 2009 – December 2009

Assisted junior and senior travel consultants with booking tickets for clients

Attended on-call and in-person clients enquiries and suggested best travel options based on their needs

EDUCATION & PROFESSIONAL DEVELOPMENT

Diploma in IATA IATA Training and Development Institute, Tanzania 2008

Certificate in Microcomputers University of Dar Es Saalam, Tanzania 2007

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