Brampton, ON 437-***-**** email@example.com
ADMINSTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE
Self-directed and detail-oriented professional offering 8 years of experience in customer service and administration roles. Regularly commended for excellent analytical and organizational skills, with ability to manage multiple complex tasks and projects simultaneously. Experienced in preparing facility reports and answering high volume of incoming calls as well as handling in-person inquiries from clients and colleagues
CORE SKILLS & COMPETENCIES
Documentation & Reporting
MS Office proficient
Handling customer queries
Customer Service Associate Walmart Inc, Brampton, Canada June 2018 – Present
Returning merchandise to their positions on the shelf
Accepting exchange and returns of merchandise
Making refund of money to customers
Ensuring that balance of cash is maintained
Customer Service Representative Staples, Mississauga, Canada Feb 2018 – April 2018
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax
Respond to questions and concerns about service, and escalate calls appropriately
Consult with customers to evaluate needs and determine best options
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
Senior Travel Consultant Bon Voyage Travel and Tours Ltd, Tanzania January 2017 – August 2017
Managed Travel arrangements for Corporate Client
Counselled clients on various travel choices and explained the difference between the available options and suggested the most convenient option as per the clients requirements and needs
Maintained existing client relationship with day to day interactions via email, phone and in-person visits
Trained junior consultants
Administrative Assistant/Travel Consultant Walji’s Travel Bureau, Tanzania May 2015 – November 2016
Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Coordinate inventory orders and office supplies.
Designed electronic file systems and maintained electronic and paper files.
Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management.
Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
Provided administrative support to the supervisor as and when needed
Travel Consultant Satellite Travel Bureau, Tanzania January 2010 – August 2014
Assisted walk-in clients with their travel needs
Supplied travellers with useful and pertinent information on their travels
Organized travels from beginning to end through booking tickets and accommodation
Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Travel Consultant Trainee Kearsley Travel and Tour, Tanzania January 2009 – December 2009
Assisted junior and senior travel consultants with booking tickets for clients
Attended on-call and in-person clients enquiries and suggested best travel options based on their needs
EDUCATION & PROFESSIONAL DEVELOPMENT
Diploma in IATA IATA Training and Development Institute, Tanzania 2008
Certificate in Microcomputers University of Dar Es Saalam, Tanzania 2007