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Manager Assistant

Mount Dora, Florida, United States
November 21, 2018

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Libertad Aviles

**** ********** *** ******, ******* 32757 Cell: 561-***-****

Personal Qualifications

Assessing Creditworthiness – Minimizing Debt Losses – Investigating Credit Applications

Versatile performance focused professional with 17+ years’ experience driving AR Initiatives. Exceptional credit manager skills combined with proven ability to drive billing/collections solutions define strategy and lead innovation. Strong ability to assimilate job requirements, collaborate with cross– functional teams and successfully complete complex projects. Enthusiastic team player and excellent communicator, recognized for ability to establish and maintain effective working relationships and drive sustained organizational performance.


Invoices/Expense Reports/Payment Transactions

Corporate Accounting/Group and Social Billing.

Journal Entries & General Ledger

Business to Business Collections & Credit

Spreadsheets & Accounting Reports


MS Office (Word, Excel, PowerPoint)

Opera PMS Version 5.0 Service Pack

Lotus Notes

Delphi as Service/Delphi 2015/

Windows (all)

Pas Portal – SUN61 – SUN61 Excel

Notary Signer

Professional Experience:

Maschmeyer Concrete Company

Account Receivables Specialist – August 7th 2017 – July 7th 2018

Ensures the invoicing procedure of customers is timely and accurate.

Gathered and entered credit data for new customer accounts.

Collected payments from customers in a timely fashion according to specific deadlines.

Ensured all payments are posted in a timely fashion.

Performed account reconciliations.

Monitored customer account details for non-payments, delayed payments and other irregularities. Researched and resolved payment discrepancies.

Designator trainer for new hires.

Investigated and resolved customer queries and processing adjustments.

Generated and reviewed customer aging reports.

Maintained accounts receivable customer files and related documents.

Built and maintained customer relationships through regular communication via phone, email or personal visits. Generated Notice to Owners and releases of liens.

Notary signer for all releases of liens.

Assisted in month –end closing.

Responsible for collecting past due accounts (sent past due letters upon request, made regular collection calls, emailed customers and secure lien rights by timely handling of Notice to Owner /Notice to contractor request).

Four Seasons Resort, Palm Beach, Florida 33480

Credit supervisor – May 2002 – to November 2004

Credit Manager – November 2004 to December 2016

Responsible for ensuring client payments are received and accurate based on the invoices sent. Reconciled any differences between the invoice and the payment and resolved the differences in a timely manner. Responsible for client communication and ensuring overall customer satisfaction by working with the client, marketing, legal and other areas as needed. Additional responsibilities included working with Assistant Director, Accounts Payable, IT Director and Staff Accountant to ensure accurate and timely invoicing and transfer funds collected in addition to adherence to company standards.

Implemented a contingency plan for the critical functions of the Accounts Receivable by ensuring everyone was successfully trained.

Cleared the Accounts Receivable Aging Report of hundreds of debit and credit invoices by researching and resolving collection and billing issues. Improved customer relations by implementing regular follow-up with clients allowing them to provide timely feedback on our services.

Responsible for all necessary procedure as they relate to the end of month process and conducted necessary check point with the rest of the accounting department before finalizing or closing A/R month end.

Responsible for all accounts which are over 30 days and implemented collection procedures for all such accounts in accordance with established corporate guidelines and ensure prompt and accurate billing for all accounts and timely collection follow up.

Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts and write off or adjust uncollectible accounts after approval by the director of finance according to established corporate guidelines.

Responsible for reviewing the Guest Ledger High Balance Report daily and bringing discrepancies to the attention of the Front Office Manager. Also, ensure that all inquiries from guests or credit card companies are handled promptly within 24 hours and professionally.

Attend other departmental meetings as necessary to convey Credit/Receivable policies and procedures to the staff of those departments. Participate in the orientation program for staff in Sales and Catering, Front Desk, Reservations and other related positions. Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance to include a participative role in operating equipment, inventory taking, cashier, payroll, etc. Also, head of PCI compliance in the finance division.

Responsible for SR-21 monthly analysis of accounts receivable, SR-22 accounts receivable exception report, SR-23 accounts receivable write-off report and credit manual.

Provide the credit card companies with efficient documents, signatures, swipes, imprints, and itemized receipts so the inquiry will not result to a chargeback. Sort and reconcile banquet event orders, banquet checks daily. Group accounts and special events from the days prior to correct postings or charges for accuracy. Responsible for charge back from merchant accounts.

Finalize group accounts three days after departure date and providing accurate bills to clients/guests sent via email and postal mail. Ensure that all pre-paid group accounts are fully paid 3 days before arrival date or a direct bill is established to guarantee payment. Handled challenging city wide groups with multiple subgroups, rooming list and separate method of payments.

Conduct credit meetings every month to discuss accounts over 60 net days past due, delinquent, direct bills procedures and policies.

Life Care Services, Delray Florida 33445

Medicare/Accounting Coordinator – July 2000 to July 2002

Census Bureau, Delray, Florida 33445

Administration Clerk/Temporary Assignment – March 2000 to July 2000


Associate Degree (AS)

Monroe College – May 1986

Major – Computer Science/Accounting

GPA : 4.0 President’s list scholar


Special recognition for 100% attendance

Nominated for Manager of the Quarter in 2012 and 2015

Consistence standing in the top 3 aging report throughout all Four Seasons.

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