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Customer Service Administrative Assistant

Montreal, QC, Canada
November 24, 2018

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Riham Mankarious

Cellular: 438-***-****


Seeking a challenging career in which I can enhance and progress in the field of my studies and experiences.


1996-1999 Ain Shames University, Faculty of Arts, English Department, Bachelor of arts

Languages: English, French and Arabic.

Work Experience:

2017-2018 Dumagor Inc.

Administrative Assistant


Bookkeeping entries for all affiliate companies.

Puchasing manager duties from Amicom including marketing research, communication with the suppliers, order placement and tracking. Payment preparation.

Warehouse organisation, receipt and shipment of goods from Amicom.

Preparation of paperwork for international shipments, including invoicing CAED and waybills, communication with the shipping companies including but not limited to Fedex, UPS, TLP etc.

Preparation of invoices for construction projects.

Communication with tenants, bail preparation, bookkeeping for rental properties.

Preparation of written communication for managers and other office duties.

2007 - 2013 Maersk Logistics (Damco)

Supply Chain Executive


Reporting to Head of Supply Chain management department.

Responsible for several major customers supply chain process.

Coordinate shipping & documentation process for assigned customers.

Manage local vendors in adhering to agreed upon procedures, also arrange workshops and presentations if required.

Supervising the documentation team and ensure that system is updated timely and accurately, and assisting if required.

Issue invoices and accounting sheets of expenses and ensure shipping documents are prepared timely and accurately.

Ensure activities are documented and filed properly.

Pro-actively and professionally comminucate with relevant parties.

Manage payment collection and credit.

Training new staff

2004 - 2007 Maersk Line

Customer Service & front desk Coordinator (Export/Reefers Department)


Answer/handle clients’ queries & challenges in a professional & fast manner leaving no questions unanswered and no clients waiting.

Promote e-commerce in everything to be done.

Ensure high data quality in system updated.

Assisting clients on thier export containers’ bookings and their online registration problems.

Responsible for the documentaion and release of all the export and import bills of lading manually and by using the company's information systems, also for the release of the import shipments.

Follow up with clients on uncollected bills of lading.

Handling the problems of the overpayment and short settlment of the bills of lading with the customers in an efficient manner.

Assisting the Customer Service staff in resolving export customer's inquiries in a quick manner to ensure customer satisfaction.

Processing customers daily bookings of reefer containers on the vessels & following them up.

Arrange timely confirmation of the booking to the clients.

Secure good clients relations at all times and ensure clients perceive the company’s professional image.

Develop product/system knowledge and skills and participate in all trainings as required by management, also share knowledge with the colleagues and be a positive contribution to the team.

Training new staff.

2003 – 2004 Maersk Line



Handling all the client's calls and transfering them to the right company's service representetive.

Responsible for the company's mail & its distribution.

Responsible for the stationary of the company.

Creating and updating of the adminstration manual filing system of the company.

Handling the hotels reservations of the guests of the company.

Responsible for all the secretarial and receptional duties of the company.

2001 - 2003 United Parcel Service -UPS

Customer Service Representetive (Export and Import department)


Responsible for day-to-day running of all costumer’s inquiries for import and export packages and whatever related to the company services.

Solving all customs problems that might face customers and coordinating between UPS brokers and customers.

Assisting customers on their shipping requests, introducing company products, service features and using the company’s information systems.

Processing all the tracers & lost/damage information requests to ensure handling it with network and ground operation.

Handling and resolving all customer complaints promptly to maintain customer satisfaction at highest level.

Assisting operations clerks in resolving all export and import customer inquiries in a quick and efficient manner to ensure proper communication and customer satisfaction.

Preparation of the entire customers list of the company and updating of database.

Training new staff.

Delivering daily report to the country manager on behalf of my entire department.

2000 – 2001 Aramex – Shop The World Direct

Customer Service


Responsible for all costumer’s inquiries for whatever related to the company services.

Assisting customers on their shopping requests by replacing their shopping orders and following them up, introducing company service features.

Creating & updating follow up files .

Responsible for all the manual filing system of the department.

Tele-marketing for the company service features.

1999 – 2000 Family Bookshop Group in Cyprus – Egypt, Cairo Branch



Responsible for replacing the orders of the books that are to be imported by the company.

Creating and updating of database of the customers list of the company.

Responsible for all the manual filing system of the company.

Responsible for all the secretarial duties of the company.

Skills: Special Skills: Windows, WinWord, Excel and Internet

Other Skills: Good Teamwork skills.

Strong potential to learn.

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