Contact No. - +91-998*******
E-mail ID - email@example.com
SAP Associate Level FI certified for ERP 6.0 EhP6 (Certificate ID:001*******).
Total 7 years of experience in Application Production support wherein 5 years of experience in SAP FI and READSOFT application support.
Experienced in understanding the business process from end users and replicating the same in SAP solution.
SPOT award from domain director for handling SMART Finance Program (ERP Alignment),and achieving the ‘go live’ project for SAP SEA.
SPOT award from customer for handling responsibility of onsite knowledge transfer and workshop sessions with client RUUKKI (Rautaruukki) Corporation in Finland for 4 weeks.
ERP: SAP R/3 / ECC 6.0
ITIL- Incident Management, Service Delivery Management, Release & Change Management.
Tools: MS Office, BMC Remedy
Employer: Schneider Electric India Pvt. Ltd.
Project: Bridge Global Delivery January 2014 till date
Currently working as Analyst-Functional with Schneider Electric India Pvt. Ltd since 20th January, 2014 supporting procurement and SAP FICO for Schneider Electric in many regions (SEA, APAC, EMEA, NAM). Attended READSOFT- AP (FI) knowledge transfer Workshop in France for 4 weeks.
Roles & Responsibilities:
Developing Test Scripts for end to end processes in SAP.
Contribution to ERP Alignment project (HFM reporting).
Responsible to maintain MASTERDATA and coordinating with the business.
Involved in implementing Change Requests and configuring the systems as raised by the business.
Identifying critical defects through regression testing.
Gathering requirement from business and configured the systems accordingly.
Assisting in issue resolution, incident reporting, and escalation and communication processes.
Preparing test data for successful execution of scripts.
Training the business with SAP Workflow.
Ensured successful cut-over from legacy system to SAP.
Provided hyper-care after Go-Live.
Ensuring the development and maintenance of the IT Services Catalogue.
Attending and coordinating with the Service Analyst Advisory Board in support to the Service Delivery Manager (SDM) for any changes.
Managed the project life cycle, defining requirements, project roadmap and project positioning.
Balancing stakeholders, managing business changes, ensuring that new program benefits are obtained, monitoring Key Performance Indicators, and managing resources efficiently.
Fixed deployment and landscape maintenance for SAP and ReadSoft.
Provided support for SAP ECC 6.0 Upgrade (Go-Live Support for ReadSoft Integration).
Working with ERP Enhancement team along with the ReadSoft scanning solutions team.
End-User training for ReadSoft Scanning module provided during transition phase.
Working for ReadSoft and SAP FI table and different modules of ReadSoft.
Provide support for 7/8 country code (Workflow) for Schneider Electric SAP FICO division.
Participation in UAT for Roll-out project –SEnergy Vadodara READSOFT Implementation.
Providing Solution related to SAP/Cockpit/ table in PDAP (Process Director Accounts Payable) in SAP.
Weekly ad-hoc reports & Operational reports following the ITIL process across Service delivery functions.
Supporting and liaising with the Problem, Release and Change management on the improvement areas and filling up the process gaps in accordance with the issue resolution for business continuity.
Ensuring the coordination of and compliance to Service Level Agreements (SLAs) and KPIs and impact to the customer satisfaction.
Employer: Accenture Services Pvt. Ltd.
Project: Global Payments November2012 – January2014
Worked as Associate with Accenture Services Ltd. Since26th November2012 till 10th January 2014.
Roles & Responsibilities:
Application support for multiple client services in SAP support services.
Ensuring service availability in accordance with SLAs.
Incident Management, Service Management, Release management (Raising, Resolving, Callout / Escalation, Queue Management, liaison with off-shore resources).
Log and process change /Incident requests ensuring all details are accurate and correct.
Applying client knowledge to the Change / Incident and Release Management procedures.
Liaison with all necessary parties to coordinate Change request, testing and implementation, in accordance with schedules.
Change Request Management (Impacting, Approving, Implementing, Queue Management and elements of Release Management CR coordination on weekends)
Batch Processing – Monitoring and Execution of Critical Batch Processing to SLAs.
Carrying out daily checklist tasks including client reporting
Reporting (Daily and Ad-hoc Operational Reports)
Remote Datacenter Management - Raising Requests for Remote Hands, Access and Delivery.
Employer: AtoS IT Solutions & Services Pvt Ltd.
Project: London Bus Services Ltd and Ruukki SAP Total Service
July2010 – May2012
Worked as Associate Engineer, with AtoS IT Solutions & Services Pvt. Ltd. Kolkata (Formerly SIEMENS IT Solutions and Services Pvt. Ltd.,) from July2010 till May2012.
Joined the team of Application System Management as a beginner (Client: Continental Automotive AG) and going ahead worked as level-1 SAP support (Incident Management) and junior SAP Functional FI consultant role in offshore Application Maintenance project with client location based out of Finland.
Roles & Responsibilities:
Analyzing issues, root cause analysis & implement solutions, to analyze incidents and find the cause of the failure.
Application management through CRM tool BMC Remedy.
Hands on experience on the following topics:
L2 Application Support (in Production Support environnent)
Excellent Analytical Skills
Daily Log Analysis.
Server Monitoring – Services
Support and Maintenance of SAP Finance Sub Module Accounts Payable, Accounts Receivable and General Ledger.
Perform Testing – Unit testing and Integration testing.
Solving FI incidents within given SLAs.
Underwent ERP SAP FICO training from FUTURESOFT (sponsored by SIEMENS).
Participated in ITIL V3 training conducted by SIEMENS, Kolkata.
SAP Certified Application Associate - Financial Accounting (C_TFIN52_66) – June 2016
Indira Gandhi National Open University
Master of Computer Applications (Currently Pursuing)
West Bengal University of Technology -
Bachelor of Computer Applications, 2010 : Percentile/Percentage- 74.45%
Using massive open online course (MOOC) platform – COURSERA. Took business courses (Fundamentals of Management and Project Management: The Basic for success) from University of California, Irvine.
Skills acquired: Organization Planning, Management Functions, and Risk Management.