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Customer Service Assistant

San Francisco, CA
November 24, 2018

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Nacira Laiche

Berkeley, CA *****

510-***-**** Email:

Lab Technician in Physics or Chemistry.

Special Skills & Qualifications:

Fluency in spoken and written English, French & Berber

Competence with general wet chemistry

Familiarity with pharmaceutical compounds and electronic, and raw materials

Conduct and Operate instruments such as Rheometer, IR, FTIR, HPLC, GCMS.

Comfort working in a laboratory environment

Strong knowledge of safe laboratory practices

Ability to learn quickly and show initiative

Certified by ISO 17025

Experience with ISO 9001, ISO 13485 and GLP environments.

Relevant Employment Experience:

Pentagon Technologies, Hayward, CA Lead Lab Technician 03/16 to Present

Conducts wide variety of laboratory procedures; performs challenging and detail orientated lab work in QC/QA lab

Completes high volume of work under limited direct supervision

Tests products and materials; produces compounds; records findings; operates lab equipment; develops new chemical processes and analyzes data

Maintains a clean, professional, and safe working laboratory environment

Performs automated and manual tests strictly according to approved procedures and methodology

Focuses on quality and integrity of samples in accordance with strict purity guidelines

Monitors product quality through testing

Utilizes automated analyzers; maintains equipment as appropriate

Works with various testing techniques and instrumentation

Maintains a high level of customer service and friendly atmosphere

Ensures all necessary tests are completed in a timely manner

Participates in and completes all assigned training programs

Maintains a team environment with other departments

Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of EH&S principles and values; champions safety as necessary

Performs other duties assigned by management that fall within the generally expected scope of this position

Berkeley City College Berkeley, CA Chemistry Lab Assistant 03/09 to present

Assist chemistry instructors with preparation and conduction of experiments, explanation of lab procedures, student supervision, and grading of assignments.

Lab SUPPORT, Pleasanton, CA QC Technician 07/14 to 08/15

Analyzes and interprets test results and determines acceptability.

Performs routine and non – routine tests without direct supervision.

Enter data lab notebooks, computer databases, and test reports. Ensures other Lab Technicians complete necessary documentation appropriately

Provides leadership in short term activities.

Utilizes statistical techniques (SPC, SQC) in daily functions.

Follow appropriate SOPs, analytical methods, GMP, and ISO 9001.

Release materials for packaging or inventory.

Train and assist other technicians as assigned.

Compare SLP to customer spec for appropriateness of methodology and materials.

Records time spent against work orders.

Other duties as assigned.

Follow all applicable policies, procedures and guidelines. Includes the safe and proper operation of any applicable machinery and equipment.

Proficiency in basic tool manipulation including mixing equipment, lab glassware, testing machines and other standard lab tools.

Proficient with related business and quality system.

Practice good housekeeping habits throughout the facility with focus and personal contributions towards a clean and organized assigned work area at the end of the assigned shift.

Adjust to changes in work flow, prioritize as needed, and meet deadlines.

Effectively work in a team environment.

Calibration of instruments before any use.

Operate FTIR and Rheometer instruments.

The National Food Lab Livermore CA Technician I 01/12 to 02/14

Prepare and extract samples

Perform routine analysis and procedures

Produce accurate, traceable, and defendable results on time and under ISO 17025 and GLP conditions, if necessary.

Maintain a safe clean laboratory environment

Follow appropriate SOPs, analytical methods, and protocols

Supervise and train technicians as directed by division manager

Work as a team with all staff to accomplish position and business objectives

Ouaguenoun High School Tizi Ouzou, Algeria Chemistry/Physics Teacher 09/02 to 07/04

Instructed four classes of students in chemistry and physics, including laboratory experiments and procedure, proper lab report writing, interpreting experiment results, and student evaluation.

Saidal Pharmacy Tizi Ouzou, Algeria Laboratory Assistant 09/00 to 09/02

Prepared solutions and cosmetic ointments for customer orders in the laboratory; also provided customer service to patrons.

Relevant Skills & Abilities:

Set up and conduct chemical experiments, tests, and analyses using techniques such as chromatography, spectroscopy, physical and chemical separation techniques, and microscopy

Compile and interpret results of tests and analyses

Maintain, clean, and sterilize laboratory instruments and equipment

Prepare chemical solutions for products and processes following standardized formulas, and create experimental formulas

Order and inventory materials to maintain supplies

Write technical reports and prepare graphs and charts to document experimental results

Prepare and deliver lectures to high school students on topics such as mechanics, particle physics, and optics and electricity

Assist college instructors with delivery of chemistry laboratory curriculum and class supervision and evaluation.

Supervise students' laboratory work

Prepare course materials, homework assignments, and handouts

Maintain student attendance records, grades, and other required records

Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences


Berkeley City College General course work 2006-2010

Studied English, Mathematics, Organic, Inorganic and Bio Chemistry, Computer Science, and Work Experience.

Mouloud Mammeri University B.S. in Physics & Chemistry

Graduated from the premier university in Algeria with a combined degree in Physics and Chemistry (transcripts available). Coursework included extensive lab work in physics including mechanics, electricity, magnetism, optics, nuclear and solid physics, and in chemistry including general, mineral, organic chemistry. Also performed thorough scientific research to support and inform lab work and class assignments utilizing campus library, internet sources, and documents requested from other universities.

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