Customer Service Social Media

Myleen Pierre

587-***-**** *****.***.******@*****.***

Sophisticated multi-cultural Business graduate with high volume learning tactics. Seeking to advantage my professional and technical capabilities.

Skills & Abilities

HARD SKILLS

Business Administration Management Diploma

Computer skills which include but not limited to:

-Microsoft Word

-Outlook

-Excel

-Powerpoint

Writing and editing

Social Media management

Switchboard management

SOFT SKILLS

Great attention to detail

Adaptability and flexibility

Keen learner

Interpersonal skills and excellent communication attributes

Works well with other team players

Leadership skills

Education

DIPLOMA - REEVES COLLEGE FEB 2017 - DEC 2017

Business Administration Management Proficient with:

Business planning and Strategic marketing

Book-keeping and Financial Accounting

Computerized Accounting

Digital Marketing

Social Media Marketing

Strategic Web Design

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

DIPLOMA – GROS-ISLET SECONDARY SCHOOL, SAINT LUCIA W.I. JUNE 2012

Major: Principals of Business

Related coursework: Human and Social Biology

Experience

OFFICE TEAM ASSISTANT RECEPTIONIST – KWB CHARTED ACCOUNTANTS - OCT 2018 – OCT 2018

Answering incoming calls via switchboard. Making outbound calls to clients.

Helped with board meeting preparations and dealt closely with client information.

Data entry and filing

Schedule, email checkups, and assisted in the smooth running’s of the office.

Assisted other accountants throughout the office.

Greeted clients upon arrival

Coordinated with event set ups

OFFICE TEAM FILING & DATA CLERK - CANADA LANDS COMPANY - MAY 2018 - JUNE 2018

Mass scanning of personnel files

Organizing file boxes

Data entry with HPRM

Assisted with setting up for board meetings

OFFICE TEAM FILING CLERK - THE GOOD SAMARITAN SOCIETY - APRIL 2018 - MAY 2018

Filing and organizing of personnel files

Reorganizing file documents in alphabetical order

OFFICE ASSISTANT – CANNIFF AND ASSOCIATES DEC 2017– JAN 2018

Filing and organizing of documents and files.

Made outgoing and answered incoming calls.

Assisted in making and canceling appointments, along with answering to client questions and concerns.

Helped with the scanning, faxing and printing within the office.

Proficient with Google Calendar.

CUSTOMER SERVICE REPRESENTATIVE – DYCE OCT 2016 – FEB 2017

Help customers find what they needed and wanted.

Did stalk and made sure everything was correct and up to date

Made sure the store was cleaned and tidy every morning, during and at closing.

Trained new employees

CASHIER – HUDSONS BAY DEC 2015 – JAN 2016

Trained and proficient with the cash register

Face to face sales experience

Help organize store merchandise

Interaction with other sales associates and management

Cleaned fragrance show cases daily

CUSTOMER SERVICE REPRESENTATIVE – KM2 SOLUTIONS SEPT 2014 – SEPT 2015

Became a registered customer representative

Cold calls

Marketing experience

Professional computer experience

RESORT TRAINING PROGRAM – SANDALS GRANDE ST. LUCIA JUNE 2014 – AUG 2014

Train and became proficient with booking software

Mentored with veteran staff

Marketing experience

Organizing welcome parties for guests

References

LINDSAY WRIGHT, OFFICE CORDINATOR – TORCH INDUSTRIES - 780-***-****

TISHELL ACKIE, RECIVER/PICKER - VALLEN WAREHOUSE - 587-***-****

HALEY CAMPBELL, DYCE MANAGER - LONDONDERRY MALL - 780-***-****

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