Customer Service Manager

Carmella White

*** ***** ***** **

Mableton, GA *0126

Cell: 770-***-**** Email: ****************@*****.***

Carmella has 10-years of experience in county government and over 20-years of experience in office management and administrative assisting, including C-Level executives. She is results-driven and enthusiastic professional with experience in office management, accounting and real-estate, providing hands-on customer service and support; proficient in participating in and collaborating in cross-functional environments. Carmella has been and Event Planner for the past 20 years; and specializes in corporate events.

Office Management

Customer Service Oriented

Contract Management

Microsoft Office

Process Improvements

Client Services

Event Management

Vendor Management

Relationship Management

PROFESSIONAL EXPERIENCE

Sage Software Atlanta, GA 7/2017-present

IT Application Delivery Analyst

Provide reporting for EAD projects, programs, and interdependencies in conjunction with PMO highlighting areas of concern to senior management.

Support distribution of weekly communications to EAD team members on key project progress, key deliverables and highlighting key successes.

Responsible for coordinating activities, meetings, and schedules for the EAD leadership team. - Responsible for working closely with the strategic sourcing organization on completing investment requests to support business cases.

Complete assigned project tasks on time and within the project schedule while working closely with project team members to deliver projects/products.

Works closely with the IT PMO collecting necessary information from the EAD team members in support of the PMO capacity planning process on a weekly basis.

Distribute financial reports as needed for all active projects.

Collect and maintain information in support of the current financial dashboards for internal review and action.

Work closely with the Business Performance, Service Desk Support, Technical services, and the Application Delivery teams.

Maintain a strong understanding the business landscape, key drivers and strategy.

Information Technology, American Cancer Society Atlanta, GA 6/2015-7/2017

Executive Assistant

Successfully support the Chief Information Officer and 5 Vice Presidents in the IT Department.

Ensure timely report submission to appropriate staff, analyzing data for follow up and communication as appropriate

Promote cross-vertical/cross functional cooperation by sharing information and resources, seeking and valuing the expertise of others, and acknowledging joint contributions to success.

In partnership with supported department leaders, ensure there is an established communication approach to keep stakeholders informed of deliverables

Apply good stewardship practices to identify departmental cost savings opportunities and/or creating methods for operational efficiency ensuring the greatest possible cost savings with the least possible impact.

Contribute to strong relationships with Corporate Center leadership, and when applicable, division leadership to ensure cross functional communication, collaboration, and best practice identification

Provide professional and timely customer service to internal staff and external organizations and constituents

Support traditional administrative needs to supported department leadership (i.e. communications, calendaring, meeting preparation, travel arrangements, travel/expense, reporting, special projects, ePRF, Web-ex)

Coordinate activities with supported department leaders to ensure the department runs efficiently

Work closely with Talent so that new employee’s onboarding process is properly completed.

Assists in the preparation and procession of legal contracts, including Master Service Agreements, Statements of Work and amendments.

Tracks contract progress by reconciling vendor invoices to their maximum contract value.

Plans, coordinates, manages, and executes annual fundraising distinguished event, including: soliciting corporate sponsorships; working with local businesses to obtain donations; working with local vendors to supply products and services; implementing the technology to track donations, tickets sales; confirming celebrities to attend/participate; developing the agenda for the evening; coordinating the technology (including event website development and management as well as event management technology implementation); etc.

Manage Information System (MIS), Rockdale Co. Gov’t. Conyers, GA 4/2013-6/2015

BUSINESS OPERATIONS MANAGER IT DEPARTMENT

Manage and oversee operations for the MIS department of Rockdale County

Vendor Management; negotiate prices, research products and programs, relationship management, coordinate meetings with department heads with vendors and customers,

Functions and Duties; accounting, budget ($2.3M), audit billing, AP & AR, requisitions, PO’s and RFV’s, Technology Procurement for the entire county; 29 offices and 900 employees, project management, Assisted Human Resources with any changes in benefits, upcoming retirements, hiring, reprimands and terminations in the IT dept., safety director, contract management, order supplies, make travel arrangements, scheduled meetings between departments concerning their IT needs, served as the liaison between departments concerning their IT needs, client services

Management Responsibilities; 2nd in command, set policies and procedures for the IT department, County RFP for technology, set business practices for IT department, attend Deputy Director meetings, attend Board of Commissioners meetings.

Clerk of Superior Court, Rockdale Co. Conyers, GA 6/2010-4/2013

DEPUTY CLERK / REAL ESTATE DEPT. MANAGER

Effectively plan meetings, interviews and tactfully manage all concerns of the department

Execute various financial accounting duties including the processing and logging of account receivables and payables, payroll, bookkeeping, invoicing, and utility bills.

Reviewed and scanned UCC documents to the Georgia Superior Court Clerk’s Cooperative Authority

Create and prepare a variety of materials including letters, memoranda, confidential reports, document requests, spreadsheets and other correspondence.

Successfully insured the accuracy of recording the deeds, liens, plats, and other recordable documents.

Responsible for receiving, indexing, recording and processing all fees relating to real estate such as running daily reports, reconciling monthly accounts, cash handling, deposits and maintaining the yearly budget

Assisted Human Resources with any changes in benefits, upcoming retirements, hiring, reprimands and terminations in the clerk’s office.

Clerk of Superior Court, Bartow Co. Cartersville, GA 4/2003 – 4/2010 DEPUTY CLERK / REAL ESTATE DEPT. MANAGER

Effectively supervised a staff of seven; timecards, scheduling, plan meetings, payroll, interviews and tactfully managed all concerns of the department. Insured the accuracy of recording the deeds, liens and plats.

Received and filed all civil and criminal documents into the case management system. Performed updates for new information pertaining to a change in court dates, calendar updates and disposition of cases. Daily instructed the public regarding court cases and dates.

Responsible for receiving, indexing, recording and processing all fees relating to real estate; reconciled and maintained accuracy of seven accounts in the clerk’s office that totaled over one million dollars.

Performed accounts payable and receivables daily; Successfully prepared monthly, quarterly and yearly reports

McCain Law Firm Cartersville, GA 3/1999 - 4/2003

ASSISTANT OFFICE MANAGER/PRE-CLOSER/POST-CLOSER

Successfully assisted in the management of three law offices (Cartersville, Dalton and Buckhead). Assisted and responsible for payroll, accounts payable and receivable, taxes, wire transfers, reconciled the escrow account, maintained quarterly and yearly reports and conducted interviews.

Analyzed and reviewed call volume and ensured proper escalation of calls; answered questions when necessary.

Collaborated extensively with manager to determine the hiring and termination of temporary workers.

Performed Pre-closer and Post-closer responsibilities; including ordering title, preparing preliminary HUD statements & title commitments, obtaining payoff and termite letters and insurance, closed residential & commercial loan packages, resolving all post closing issues, audited files to insure accuracy with the deeds and final title policies

Professional Realty Group Cartersville, GA 3/1998 - 4/2000

REAL ESTATE AGENT

Successfully assisted clients with buying and selling residential and commercial real estate. This comprised of working with clients on contracts, negotiation processing, obtaining a loan, home inspections and the closing process.

Tactfully advertised properties to potential buyers in the Northeast Georgia market

EDUCATION

1988-1992 SAVANNAH STATE COLLEGE - Savannah, GA

Mass Communications; BA

1998 BARNEY FLETCHER SCHOOL OF REAL ESTATE – Atlanta, GA

Real Estate License

2013- 2015 Georgia Piedmont Tech. College- Clarkston Campus

Business Administration

Certifications

2016 - Project Management Professional Certification~ in process

2013-Information Technology Infrastructure Library (ITIL)

2013- Georgia Crime Information Center (GCIC)

CPR Certified

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