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Office Administration, Office Clerk, Office Assistant

Brampton, Ontario, Canada
November 24, 2018

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Dilini Somadasa

** ******* *****

Brampton, ON L*T 2K3

905-***-**** /

Objective: To secure a career position in office administration / customer service, where I can bring a high degree of skills, initiative and enthusiasm and apply range of talents including excellent inter-personal abilities with the opportunities of personal and professional growth

Highlights of Qualifications

MS Office Applications (Word, Excel, PowerPoint, Outlook, Access)

Filing and Data Archiving

Office Equipment Operation

Superior Customer Service

ADMIN APPS and S3 systems

Strong organizational, technical and interpersonal skills

General Accounting & Accounting Software

Detail Oriented, Quick learner

Time Management and Analytical skills

Problem Solving

Work Experience

Heart and Stroke Foundation – Brampton, Office Assistant Nov 2018 - To date

Out bound calling

Other clerical duties as assigned

MIAG Centre for Diverse Women and Families – Mississauga, Office Assistant

Nov 2018 – To date

Welcoming and directing visitors

Answering and directing incoming calls

Checking and directing emails / sorting and distributing mail

Preparing documents

Maintaining log books

Other duties as assigned

TD Bank Financial Group - Mississauga, Service Officer (Property Tax Dept.) 2010

Paid property tax for client mortgages adhering to bank regulations and guidelines

Responsible for TD Insurance Mortgage Payments

Prepared TD Mortgage service agreements

Served email inquiries from various arms of TD Wealth Management and TD Canada Trust Banking Services

Data Entry (Excel)

TD Bank Financial Group – Mississauga, Non-Credit Loss Support Officer 2006 – 2008

Noncredit loss processing including identity theft and impersonation investigations, loss allocation, internal general ledger balancing and write-offs, appeals

Ensured service level commitments are maintained by effectively managing own workload and seeking opportunities to assist peers

Adhered to customer service standards during all interactions while looking for ways to exceed expectations.

Loblaw Companies Ltd. – Mississauga, Office Support 2006

Updated cosmetics database by deleting obsolete data, adding new data

Searched and extracted data from the database to complete the sales information report

Compared the list of cosmetics codes with the cosmetic database to update the system

T D Bank Financial Group – Mississauga, Service Officer – Data Entry Dept. 2004 - 2006

Verified accuracy and posted daily clearings of the different TD bank branches

Reconciled Canadian and US draft payment details

Processed Pro Forma declaration forms

Market Probe Canada Inc. – Toronto, Market Research (Customer Service) 2004

Interviewed customers and collected the information requested to fill out surveys

Completed computerized questionnaires in order to get customers views about the products and services

Built rapport, listened, clarified and managed the conversational flow

AccuPlus Precision Metal Fabrication Inc. – Mississauga, Office Support 2004

Entered time sheets and punched cards to prepare the payroll

Updated labour report, invoices, customer cash flow and purchase orders to generate reports

Reconciled bank statements with cheques and payroll

Responded to telephone, in person or electronic enquiries and forward to appropriate person

Photocopied and collate documents for distribution, mailing and filing

Van-Terior Outfitters Inc. – Mississauga, Data Entry 2004

Coded accounts payables and Approved unit prices

Posted regular, credit and discount invoices to Quick Books and arranged payments


Business Administration (Accounting Application Specialist) Diploma 2018

Trios College

Attended skills development programs

-Stress Management - Management Training - Productivity & Quality in the Office

Introduction to Accounting I 2006

Humber College

References: Available Upon Request

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