TheWoodlands, Texas 77382
Highly motivated, results-oriented, technology leader with more than twenty years of successful management\business experience coupled with excellent education credentials and professional accomplishments. Expertise has focused on establishing the strategic vision of his organizations by selecting technologies and application that maximizes an organization and company’s investments. Experienced in large technology product implementations that include application development and implementation of Microsoft solutions packages as well as other ERP, SAP, Oracle, Corporate and Financial systems across all IT environments. Professional with strong leadership and decision-making abilities coupled with diverse domestic and international experience. Proven track record of achieving all project objectives and demonstrating ability to operate effectively in all environments. Team player and inspirational leader who establishes and maintains solid working relationships with all stakeholders including senior and executive level management. Customer focused, resourceful and effective in high stress environments; with exceptional interpersonal and communication skills.
High Performance Team Management
IT Project/Program Management
Software Development Life Cycle
Enterprise Resource Management
Cost Benefit and ROI Analysis
Vendor Selection and Management
eCommerce and Digital Strategy
Leadership and Team Building
Strategic and Tactical Planning
Software Architecture and Design
Leadership Development and Coaching
MANAGEMENT – TECHNICAL SKILLS
MS BizTalk, .NET
UNIX, HP UX/AIX/Solaris
Big Data Analytics, Tableau
Microsoft SQL Server
Oracle RMS, Oracle Financials
ERP Integrations (SAP, Oracle)
Amazon Web Services (AWS)
JCPENNEY, Plano, Texas
Associate Director, Oracle Center of Excellence, Application Development – IT
Established and directed JCPenney's Oracle Center of Excellence (OCOE) in Plano and Bangalore. Developed and deployed state of the art Oracle RMS solution. Responsibilities included technology selection, strategic roadmap planning and established overall ERP RMS strategy for JCPenney. Worked closely with senior IT executives to help transform and optimize the JCPenney IT ERP solution as well as overall architecture. Results: Implemented Oracle RMS solutions that included replacing legacy applications, technology selection, process improvements and overall operation optimizations using the Perpetual Inventory Stock Ledger (PISL), Enterprise Purchase Order (EPO) modules and maintaining RMS' Item solutions. Additionally, established and hired the RMS OCOE team in Bangalore.
Expert Global Solutions (EGS), Houston, Texas
01/2017 – 11/2017
Sr. Director, Corporate Systems, CRM, Data Warehouse, Reporting App Development - IT
Developed, and deployed global CRM, Data Warehouse and SAP Corporate solutions for EGS. Working in close conjunction with the business and clients, developed and expanded multiple Customer Relationship Management (CRM) applications including custom and SalesForce.com (SFDC) solutions, Data Warehouse, Reporting and SAP application development. Solutions included technology selection, vendor management and fully integrated solutions including VOIP and ISP providers. Created newly develop strategy for implementing cutting edge Social CRM solution with key business stakeholders by developing strong relationships with the business and clients, including movement to IAAS/cloud solution. Established overall CRM Strategy and methodology for delivering innovative and revenue generating capabilities through strategic and transformational projects. Work include delivery using both standard Agile and Waterfall project methodologies with regular status updates via dashboards for critical project milestones for heads of business groups and CIO. Results: Business initiatives include over $500M in revenue streams globally and cost reductions of $1 billion.
08/2014 – 12/2016
Hewlett Packard (HP), Houston, Texas
04/1997 – 082014
Director, Quote-to-Cash Solutions - IT (2013 - 2014)
Led and deployed highly visible business quote to cash order management initiative for Hewlett-Packard globally. Developed and expanded IT and business stakeholder relationship to ensure completion of highly visible business initiatives. Established methodology for communicating milestones and project status using dashboards for regular updates of critical project and escalations for heads of business groups and CIOs. Results: Business initiatives included over $10 billion in new revenue streams globally.
Senior Manager, Marketing and Direct Deployment – Americas IT (2005 - 2013)
Led and deployed highly visible business initiative in Direct Operations organization. Developed and expanded IT and business stakeholder relationship to ensure completion of highly visible business initiatives. Established methodology for communicating milestones and project status using dashboards for regular updates of critical project and escalations. Results: Business initiatives included over $1 billion in new revenue streams in the US, Canada and Latin America.
Created and developed new worldwide eCommerce organization. Developed new organization that deployed worldwide applications into the western hemisphere. Applications included international components into Canada and Latin America as well as emerging markets such as Brazil. Results: New organization deployed initiatives that resulted in over $500 million in new revenue streams in the western hemisphere.
Established new process and governance models for project acceptance. Developed a funding model that used cost-benefit analysis and Net Present Value (NPV) criterion for use in global eCommerce projects. The criterion was the basis for determining which projects were funded. Results: New process enabled HP to realize over $5.5 billion net benefits for the business worldwide.
Developed and mentored new managers in formation of new worldwide organization. Trained and mentored direct reports in newly formed worldwide organization. Established short, medium and long term individual goals and aligned individual goals with the strategic goals of the organization. Results: Greatly improved overall morale for the organization and established methodology that was leveraged by other groups.
Senior Manager, Worldwide Telesales and eCommerce Strategy and Development (2001- 2005)
Developed next-generation eCommerce strategy for HP. Developed overall strategy for HP’s next-generation eCommerce platform. The strategy included the overall development and deployment approach of the new platform as well as criteria for technology and vendor selection. Results: New worldwide strategy allowed HP to use Microsoft as the preferred technology provider and save over $2 million in annual costs as well as realize over $500 million in new revenue streams using new capabilities.
Enabled and deployed state-of-the-art next generation eCommerce platform. Architected, developed and deployed the next generation platform at HP. Collaborated with Microsoft in utilizing Microsoft state-of-the-art technology to address HP’s eCommerce storefronts and call center applications needs. Results: HP was able to realize over $10 million in cost savings by consolidating development and support activities while providing new capabilities globally.
Implemented storefront and call center eCommerce solution for Public Sector Segment. Developed and led a large team of developers and analysts to implement public and private eCommerce stores for Public Sector segment (Government, Education and Healthcare customers). Implementation also included both the electronic storefronts and telesales tools. Results: HP preserved and grew segment that represents over $2 billion in direct revenue.
Senior Manager, International eCommerce Development - Compaq Computer Corporation (2000 - 2001)
Implemented first international enabled storefront and call center eCommerce solution. Managed a team of 33 individual contributors who, in the span of 8 months, successfully developed, deployed and sustained 5 international public websites. The eCommerce solution enabled multi-lingual and multi-currency capabilities used in Canada, Europe and Asia-Pacific regions. Results: HP preserved and grew eCommerce areas by 50% in direct revenue and return on investment.
Manager, eCommerce Data Management - Compaq Computer Corporation (1999 – 2000)
Managed first consolidated eCommerce Data Management group. Managed a team of 4 distinct data management teams that included data content, configuration, data resolution and support groups. Responsibilities included managing business relationship for selecting 3rd party configuration tool as well as Compaq’s relationship with the external vendor. Results: Compaq was able to realize over $5 million in cost savings by consolidating data management groups while providing new content capabilities globally.
Manager, Supply Chain Systems - Compaq Computer Corporation (1997 – 1999)
Created, developed and implemented new worldwide supply chain system. Architected, developed and implemented new state-of-the-art custom supply chain system for Compaq Computer. Solution was deployed to 4 manufacturing sites located in the US, Brazil, Europe and Singapore. Results: Compaq custom solution enabled over $500 million in direct savings worldwide.
BSG Consulting, Houston, Texas
06/1994 – 04/1997
Created and developed new enterprise warehousing solution. Architected, developed and implemented new state-of-the-art custom enterprise warehousing solution for point-of-sale (POS) retail customer. Solution utilized leading edge Microsoft technologies to provide real-time sales and financial reporting. Results: Customer was able to identify revenue issues by individual store and take corrective actions resulting in estimated savings of over $30 million annually.
Implemented state-of-the-art marine transport system. Architected, developed and implemented cutting-edge marine transport system using wireless technology. Solution relayed positioning information concerning activities of a marine transporting corporation to determine how to optimize capacity utilization. Results: Customer was able to identify inefficiencies in transport capacity in real-time and take corrective actions to optimize utilization.
Developed, architected and implemented point-of-sale solution. Architected, developed and implemented cutting-edge wireless point-of-sale (POS) solution using client-server technology. Solution relayed customer inquiries directly to technicians wirelessly and included historical information concerning customer’s previous needs and warranty information. Results: Customer was able to decrease response times to end customers by 75% thereby improving customer satisfaction by 50% in the first year.
IBM (IFSSC), Houston, Texas
11/1989 – 06/1994
Effectively applied object-oriented analysis and design techniques for Space Shuttle software application tools. Using object-oriented analysis and design techniques, developed, designed and maintained innovative Oracle database and SQL forms for determining Space Shuttle software Six-Sigma quality metrics. Results: Shuttle program’s use of OOA and OOD enabled a substantially more maintainable code base.
Technical liaison for management, business and technical teams. Acted as technical liaison for requirements gathering, development, and verification of Space Shuttle enhancements. Changes included both small and large development projects for the Space Shuttle Application tools area. Results: Reduced the number of defects by 30% over 2 years and improved working communications among technical staff.
Continental Airlines, Houston, Texas
06/1989 – 11/1989
Consulted and trained users for internal airline systems. Trained internal maintenance users on internal systems and solicited input for future enhancements. Systems were critical to overall airplane maintenance and safety compliance. Results: Continental ensured quality maintenance schedule compliance and avoided numerous fines.
Executive Masters of Business Administration
Mays Business School, Texas A&M University, College Station, TX
Bachelor of Arts, Mathematics and Computer Science
Earlham College, Richmond, IN
AFFILIATIONS / COMMUNITY SERVICE
National Society of Hispanic MBAs (NSHMBA)
Speaker, LULAC - Representing Hewlett Packard (2002)
Earlham College - President and Chair, Alumni Council
Cypress Creek YMCA - Instructor and Volunteer, Cycling
Association for Computing Machinery (ACM)
Project BluePrint - United Way, Houston, TX
Life Houston – Vice President, Former Board Member
Earlham College – Former Board Member
Multi-State Marathon Finisher