Customer Service Office
Resume:
Angela Hart
519-***-**** ************@*****.***
PROFILE OF SKILLS
Customer service orientated
Office administration skills
Proficient in Microsoft Office, Word, PowerPoint, Excel, Internet Browsers
Diversity and Inclusion Knowledge and training
Conflict resolution, mediator, negotiations, employee training, ongoing learner
Workplace Hazardous Materials Information System (WHMIS)
Decision making, adaptable, teamwork, self-motivation, creativity
EDUCATION
Medical Administration Diploma September 2010-April 2012
St Clair College, Windsor, ON
Environmental Studies September 2012-August 2015 Liberal Arts and Professional Studies January 2017-January 2019
University of Windsor, Windsor, ON
WORK EXPERIENCE
Department Head of Cosmetics September 2007-August 2016
Rexall Drug Store, Windsor, ON
customer service, dermatological, make up artistry skills, employee training
cash handling, maintain float
inventory, ordering supplies, shipping and receiving
continuous training on product knowledge, WHMIS certified annually
liaison between customers, head office, management and staff
conducted meetings, clerical work, maintaining records and sensitive information
Cosmetician May 2004-September 2007
Shoppers Drug Mart, Windsor, ON
customer service, conducted events, promotions for customers
dermatological, make up artistry
merchandising, inventory
cash handling, maintain float
Head Office Administration February 2002-January 2005
DeMarco Funeral Home, Windsor, ON
administrative duties, reception, clerical, bookkeeping
devised forms, contracts, documents, contracts, memos, obituaries
maintain client confidentiality, assisted clients, management, staff
computer programs: Microsoft Word, and Excel, Spreadsheets
VOLUNTEER EXPERIENCE
University of Windsor VIP January 2018-April 2018
Instructional Development Assistant Canadian Power and Sail, Toronto, ON
Assist Instructional Director by developing and executing content using Microsoft and PowerPoint applications. Taking direction as needed by the Instructional Developer Director on various projects pertaining to the organization. Adapted to ongoing change towards upcoming projects.
Sun Care Advisor
Rexall Drug Store, Windsor, ON June 2009-2013
Construction of a community event, educating public on sun protection and the sun care awareness.
Supervisor February 1999
Special Olympics, Windsor, ON
Assisted and supervised contestants, provided aid and refreshments
Director of Head Painter/Cosmetic Artist April 1998-2010
Theater Alive Productions, Windsor, ON
Make up artist for five theatrical shows
supervised and directed youths
Head Painter for stage platform and construction for one show
REFERENCES AVAILABLE UPON REQUEST
November 24, 2018
Angela Hart
1079 Langlois Ave.
Windsor, ON, N9A 2H4
************@*****.***
Representation Company
Human Resource Department,
I am excited for the opportunity to apply for the position of Receptionist. I believe the position parallels my education and experience in General/Medical Administration and Liberal Arts and Professional Studies, as well as operating an office for three years.
I am a St Clair College graduate with a General/Medical Administration certificate which consisted of a two year program attaining knowledge in computer software, drafting professional documents, professional etiquette of business operations, basic accounting, terminology and a four month placement. I am approaching my final semester this January at the University of Windsor, from the Liberal Arts and Professional Studies department with an area of concentration is in the Environmental Studies division. Through the Liberal Arts and Professional Studies program, I have acquire skills in the area of composition and writing, philosophy, government, professional ethics, labour studies, public administration, leadership and management, diversity and inclusion. Furthermore, I have volunteered for Canadian Power and Sail Squadrons through the Volunteer Internship Program at the University of Windsor. I devised documents and presentations for their program.
In the past, I have operated an office for Demarco Funeral Home as their administrator. I was under the direction of two Managing Directors, performing clerical tasks, reception, customer service responsibilities, scheduling meetings, electronic mail, constructing memos, drafts, documents and contracts for clients as well as business organizations. The position had a strong focus on clerical operations, decision making abilities, time management, organization skills, customer care and confidentiality pertaining to sensitive information. Through my academic studies and volunteer experience, my acquired knowledge and skills include a strong understanding of administration responsibilities, the importance of executing projects in a collaborative method, the importance of critical thinking and researching skills. I am a focused, detail-oriented, multi-tasker with strong interpersonal abilities, as well as written and oral communication skills. My strengths also include building positive business relationships, motivating peers and establishing collective loyalty between business partners and the public.
I welcome the opportunity to meet with you to share my knowledge and experiences for a successful placement within your organization.
Sincerely,
Angela Hart
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