Mental Health Manager
Resume:
Shannon Costello, MSW, LICSW
Bridgewater, MA 02324
**********@****.***
PROFESSIONAL EXPERIENCE
**/** – Present Psychotherapist Plymouth, MA
North East Health Services - Duxbury Counseling
Provide short and long term therapy to individuals of all ages
Complete Required Utilization Reviews with Managed Care
Provide appropriate Referrals/Level of Care Assessments when needed
04/16 – 02/17 Clinical Coordinator for Plymouth Mental Health Court, Plymouth District Court Plymouth, MA
Mental Health Court Coordinator provides screening, assessment, treatment planning, service coordination,
intensive outreach to clients in supervised probation in this court diversion program. MHCC will also give
frequent court testimony regarding participant status. Reporting DMH statistical reports, and organizing
Advisory Council Meetings are crucial in this role.
09/15- 04/16 Senior Clinical Case Manager Middleboro, MA
McLean Southeast Hospital
Led daily individual therapy sessions with all patients in caseload
Attended/participated in daily clinical treatment rounds
Collaborated with outpatient providers
Facilitated family meetings with psychiatrist
Obtained any community services patient may have required before discharge, including a step-down to another level of care
Maintained daily clinical progress notes
treatment planning and updates in patients charts
When needed: Facilitated concurrent reviews daily with managed care companies for insurance authorizations ; Collaborated w/treatment team in collection of clinical data for these reviews
Assisted patients in obtaining outpatient referrals/DMH services/community services
Supervised case managers and social work interns
10/07- 06/15 Program Director Psychiatric Services Plymouth, MA
McLean Hospital at Jordan Hospital Emergency Department
Hired and trained new Emergency Room Psych Clinicians
Completed annual performance evaluations
Provided clinical supervision 24/7 for all ER Psych Staff
Carried out monthly scheduling requirements, and monthly/weekly payroll submissions for staff
Attended and participated in several Jordan Hospital committees: Behavioral Health Committee, the Environment of Care Committee and the Critical Incident Stress Debriefing Group
Kept monthly statistics and quality assurance measures for McLean and Jordan Hospitals
Conducted quarterly staff meetings
Coordinated with community referral resources
Evaluated and assessed emergency room patients for mental status, judgment impairment, and suicidal or homicidal risk
Coordinated and consulted with medical staff to determine disposition to inpatient psychiatric facility, or other level of care
Held crisis interventions and counseling with patients and families of seriously ill or injured patients
Advised patients/families regarding follow-up modalities of therapy and other interventions as appropriate
Worked with receiving facilities to coordinate transfers
Consulted with insurance companies for managed care authorizations
10/05-10/07 Senior Psychiatric Clinical Float Brockton, MA
McLean Hospital-Southeast
Provided interim and emergency coverage for six clinical positions:
Utilization Manager
Facilitated concurrent reviews daily with managed care companies for insurance authorizations
Collaborated with entire treatment team in collection of clinical data for these reviews
Substance Abuse Coordinator
Led dual diagnosis treatment groups on both the Inpatient unit and in the Partial Hospital program
Updated clinical progress notes and gave clinical updates to treatment team in Rounds
Group/Rehab Coordinator
Led psycho-educational treatment groups on both the Inpatient unit and in the Partial Hospital program
Updated clinical progress notes and gave clinical updates to treatment team in Rounds
Partial Hospital Director
Led daily rounds with treatment team, facilitated new admissions to program from both the community and the inpatient unit
Collaborated with community referral sources
Supervised case managers and social work interns
Worked in partnership with team psychiatrist about medication issues of Partial patients
Acted as a liaison with Inpatient team for step-downs
Maintained/audited patient charts
Partial Hospital Case Manager
Conducted group therapy sessions
Assisted patients in obtaining outpatient referrals/DMH services/community services
Performed family therapy sessions
Participated in daily treatment team meetings
Maintained clinical progress notes and admission/discharge notes
Inpatient Case Manager
Led daily therapy group and daily individual therapy sessions with all patients in caseload
Attended/participated in daily clinical treatment rounds
Collaborated with outpatient providers
Facilitated family meetings with psychiatrist
Obtained any community services patient may have required before discharge, including a step-down to another level of care
Maintained daily clinical progress notes
treatment planning and updates in patients charts
7/01-8/05 Forensic Clinical Social Worker Bridgewater, MA
MCI Bridgewater State Hospital
Min-Security Long term Unit:
Case administration for unit patients
Preparation of master treatment plans
Co-led therapy groups/substance abuse groups
Corresponded with family members and facilitated family meetings when appropriate
Provided expert witness testimony in commitment hearings and prepared written evaluations for the Court
Consulted with Department of Correction officials regarding security concerns and discharge planning
Collaborated with Department of Mental Health professionals regarding the placement of unit patients
Attended staff meetings and professional trainings
Met with individual therapy patients
Max-Security Admissions Unit:
Completed Intake (Assessment/Diagnosis) Evaluations on new patients/inmates
Provided clinical and individual supervision for new social work staff
Evaluated and completed assessments for high risk inmates during crisis shifts
Acted as Interim Director for both the Admissions Unit and the ITU (Segregation) Unit
Handled DAP documentation, progress notes, treatment planning
5/01-5/05 Crisis Intervention Team Clinician Quincy, MA
South Shore Mental Health Crisis Team
Travelled to area Emergency Rooms (South Shore Hospital ER, Milton Hospital ER, and Quincy Medical
Center ER) to evaluate individuals of all ages (latency, adolescence, adult, geriatric) in psychiatric crisis
to determine the appropriate level of care needed
Orchestrated inpatient hospitalizations and Partial Hospital referrals, including managed care authorizations
Obtained outpatient and community resources for patients and families and provided education as needed regarding different treatment modalities
Managed crisis calls/suicide hotline involving emergency personnel/police when appropriate
EDUCATION
5/02 Masters Degree in Clinical Social Work, Simmons College Graduate School of Social Work
Sub-concentration in Forensics
5/00 Bachelor Degree, Wheaton College
Major In Psychology, Cum Laude
CERTIFICATION/ LICENSURE
11/04 Licensed Independent Clinical Social Worker
License #112263 Commonwealth of Massachusetts
02/17 Certified Clinical Trauma Professional, CCTP
Certified in Hypnotherapy for Trauma
AFFILIATIONS
National Association of Social Workers member since 2000
International Association of Trauma Professionals
References Furnished Upon Request
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