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Customer Service Manager

Location:
Toronto, Ontario, Canada
Salary:
16,000
Posted:
November 24, 2018

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Resume:

JULIANA BARRETO

SUMMARY

Broad knowledge of management; staff, projects, and business daily

operations. Well experienced in providing administrative support within a working environment. Skilled at negotiations, conflict resolutions, and providing a persuasive approach to business practices. Interested in working closely with clients from diversified communities, adapt quickly to new work settings, and able to see the big picture. Working knowledge of computer applications, well organized, results driven and critical thinker.

CONTACT

ac7r1j@r.postjobfree.com

+1-647-***-****

juliana-barreto-

54135191

EDUCATION

Humber Institute of Technology and Advanced

Learning

Diploma in Business Management 2019

Metodista Bennett University Center

Bachelor's degree in Law 2004

Estácio de Sá University

Postgraduate diploma in Public and Private Law 2012 LANGUAGES: Portuguese, English

SKILLS

VOLUNTEERING

Rio de Janeiro/Brazil Court of Law Mediator

June 2003 to May 2005 Rio de Janeiro/Brazil

Mediation in Conciliation Hearings in the first degree of jurisdiction or in execution phase, in the XXVII Special Civil Court. Humber College Orientation Leader

Sept. 2018 to Current Toronto/ON

Supporting new students, introducing them to campus and procedures. Helping them to adapt to a new routine. EMPLOYMENT

Grupo SGR

Rio de Janeiro, Brazil

Legal Coordinator Oct. 2014 to Apr. 2015

Responsible for the management of the legal department that comprises a team of 36 people. Process management in the banking

(charges) and real estate segment. General advisory advocacy. Control of deadlines. Restructuring of the legal department based on the Integrated Management System. Process mapping, internal flow creation, risk surveying and analysis, data crossing between excel spreadsheets and systems feed. Consulting and customer interface. Analysis, review and elaboration of contracts. Preparation of provisions and estimates of risk. Thesis study and creation of defense strategies in cases of greater notoriety.

Calbar, Farias Advogados Associados

Rio de Janeiro, Brazil

Legal Coordinator July 2011 to Sept. 2014

Advisory law. Examination and preparation of various contracts. Real estate law (control of rents, purchases, sales, deeds, certificates, rescissions and all its registration and registration process). Acting as a condominial trustee. Accompaniment and procedural defense in the labor and civil sphere with emphasis on civil and accident liability. Dantas, Lee, Brock & Camargo Advogados

Associados

Rio de Janeiro, Brazil

Legal Manager Aug. 2012 to June 2013

Responsible for the management of the team of lawyers and of the portfolio of mass litigation (in the area of insurance - health, life and auto). Control of deadlines. Creation of internal flow, survey and risk analysis, data crossing between spreadsheets in excel and systems feeding. Consulting and customer interface. Analysis, review and elaboration of contracts. Preparation of provisions and estimates of risk. Thesis study and creation of defense strategies in cases of greater notoriety.

Grupo Mantiqueira

Rio de Janeiro, Brazil

Legal Coordinator Oct. 2010 to July 2012

General legal practice involving analysis, revision, elaboration and negotiation of contracts (purchase and sale of movable and immovable property, lease, rendering of services, lease, rural producer's notes, certificates of credit rights, comodatos, representations, partnerships, confession of debt, financial, etc.). Rescissions of contracts. Support and research in corporate matters, partnerships, incorporations and trademarks and patents. Registration of contracts with out-of-court registries, as well as follow- up and knowledge of the registration and registration procedures. Elaboration of responses to judicial / extrajudicial notifications. Request for dismissal at registry offices and settlement of completed and completed contracts. Brand file with INPI. Elaboration of answers regarding the requirements made by banks for the purpose of obtaining financing. Negotiation of claims and assistance to the families of the victims. Legalization of international documentation. Negotiation of exemption from export charges. Preparation of reports, opinions, circulars, documents and mapping of procedures. Elaboration of Government Department defense for inspection of imported products. Customer service.



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