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Manager Customer Service

Location:
Riverview, Florida, United States
Posted:
November 23, 2018

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Resume:

DONALD GORDON

**** ****** ***, *********, ** ****5 772-***-****

ac7r0g@r.postjobfree.com

Resourceful Operation Manager with 20+ years in warehouse and inventory management. Specializing in accuracy and increasing efficiency in shipping and receiving,

EXPERIENCE

08/2004 – 04/2018

OPERATIONS MANAGER, WD Transportation llc

Responsibilities included day to day function of the company, hiring and training of drivers, managed and maintained commercial vehicles, kept and maintained DOT physical records as required by the FMSCA. Conducted and acted as liaison between shippers and brokers, negotiated rates for shipment as needed, accountable for increase in revenue and timely transport of goods and services; including, overall customer satisfaction.

09/2000 – 05/2004

DELIVERY OPERATIONS MANAGER, WM THIES & SONS, INC.

Responsibilities included distribution of products, monitoring of sales activities of 110 employees. Capitalized on industry changes to maximize company revenue. Identified key growth opportunities for the business, managed day to day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Maintained disciplinary and motivational actions as needed to drivers.

05/1998 – 05/2004

COMMERCIAL DRIVER LICENSE EXAMINER, THIES distributing

Certified commercial trainer and examiner; training of driver students to be professional drivers and issuance of commercial licenses.

02/1998 – 08/2000

INVENTORY MANGER, THIES DISTRIBUTING

Managed and maintained inventory to meet sales goals, tracked dates, identify and rectify any discrepancies regarding sales, stocks and salvage products. Ordered products to meet sales quotas as needed.

EDUCATION

JUNE 1998

BACHELOR OF ARTS BUSINESS, LONG ISLAND UNIVERSITY

SKILLS

Inventory control procedures

Inventory management

Inventory tracking

Materials accountability

Shipping and receiving

Employee development and management

Customer service oriented

Over the road transportation

Current CDL License

ACTIVITIES

Volunteer, Brevard County Sheriff Youth Development Program

National Rifle Association member

References available upon Request



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