CAREER OBJECTIVE

To meet new challenges while embracing change and growth, and working as part of a team of professionals

HIGHLIGHTS OF QUALIFICATIONS

** ***** ** ******* **********

Exceptional interpersonal & communication skills in working with diverse groups/individuals on various levels

Practise professional discretion in dealing with clients & their information

Ability to prioritize; Professional work ethic (attentive to detail and achieving results)

Ability to pick up new information and systems quickly

EMPLOYMENT HISTORY

CI Financial 2005 – 2012 and 2017 - 2018

CORPORATE RECEPTIONIST

November 2017 to May 2018:

Greeted all clients and visitors in a friendly, professional manner; initiated i-Lobby sign-in process and ensured the appropriate party was notified

Responded to all incoming calls to the main (Cisco) switchboard, re-routing accordingly

Monitored daily boardroom activity; assisted in set-up & clearance of breakfast/lunch meetings

Used Excel spreadsheets, to update in-house telephone listing

Maintained neat and orderly reception area

Served as first approver of corporate expense reports, ensuring compliance of corporate travel policies, accuracy, and inclusion of all relevant receipts/documents

Placed maintenance/HVAC requests and liaised with property management to ensure execution of those requests

2005 to 2012: Responsibilities, as above, plus…

Scheduled reception team staffing to accommodate vacations, absences and employee training/seminars/errands

Provided back-up/relief assistance for the SEA to the senior officers

Stikeman Elliott LLP 2004 - 2005

RELIEF RECEPTIONIST: First 5 responsibilities, above, plus...

Coordinated boardroom bookings and liaised with hostesses for service

Accepted and logged receipt of incoming time sensitive/confidential documents and packages, then notified the appropriate party

Durham Truck & Equipment Sales & Service Jan - Mar 2004

OFFICE CLERK

Purged and re-organized Accounts Receivable department's hard copy filing system by cross referencing with computerized data

Metropolitan Hotel 1998 - 2002

RESERVATIONS AGENT

Responded to customer inquiries via phone, fax, or e-mail correspondence using Microsoft Word, Outlook and conventional post

Reserved, modified or cancelled room reservations through in-house reservation system (computerized or manually as necessary)

Created and maintained accurate guest/group master files to ensure efficiency of information retrieval

Liaised with sales department and clients regarding group files. Created and changed group reservations based on their rooming lists

Liaised with various other departments to ensure all aspects of hotel packages are arranged and in place for guest arrival

Provided reports and backup reference to facilitate accurate hotel charges

Used Excel to track, monitor and record departmental incentive progress, then forwarded results to departmental management

Radisson Plaza Hotel (now Marriott 1993 - 1998

RESERVATIONS AGENT (1994 - 1998)

Same responsibilities as above position

SWITCHBOARD OPERATOR (1993 - 1994)

Operated central switchboard and directed all incoming calls to appropriate guests and staff members

Dispatched maintenance and housekeeping staff as required

As necessary, contacted Toronto Emergency Services to ensure a speedy response

EDUCATION

Food & Nutrition Certificate 1996

Hotel Management Diploma 1993

George Brown College, School of Hospitality

INTERESTS

Reading; Jewellery craft; Cooking & baking; Crochet; Bowling

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