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Customer Service Office Assistant

Calgary, Alberta, Canada
November 20, 2018

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* *********** *** **, *** *E*, Calgary, AB 403-***-****


Highly motivated professional with over four years of experience in the medical industry. Strong organizational and communication skills with the ability to work in a fast-paced environment.


Pharmaceutical Distribution

Team Leadership


Inventory Management

Critical Thinking

Client Relation


Nordstrom Rack Calgary, Alberta

Retail Cahier& Sales Floor Support March 2018- May 2018

Beautica Pharm Beirut, Lebanon

Invoice Processing, office assistant and receptionist October 2017-December 2017

Data entry, purchasing orders, preparing invoices and creating statement sheets for doctors and pharmacies, answering phone calls and resolving customer complaints about our company products, cooperating with other institutions, pharmacies and doctors, providing information about our products, organizing the flow of work, responding to the needs of the manager and managing the stock.

Top Care Pharmacy Beirut, Lebanon

Pharmacy Assistant, cashier and inventory manager August 2013 – November 2017

Maintained drug inventory levels by ordering necessary medications and supplements and verified deliveries against purchase orders. Responded to diverse client inquiries which included conducting research and providing resolutions.

Mixed numerous pharmaceutical preparations according to written prescriptions.

Built client loyalty by persistent follow-ups with those who stated issues with products (customer service and client complaint).

Displayed courtesy and strong interpersonal skills with client interactions consistently.

Was responsible of paramedical sales and drugs.

Worked as cashier (money handling).

Scheduled appointments for the nutritionist and answered phone calls.

Private Tutor July 2009 – August 2013

Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make sure students could grasp materials.

• Created materials to supplement student’s curriculum and helped build on knowledge.

• Worked one-on-one with middle school, high school, and college students to improve and further their understanding of Mathematics, Chemistry, Biology, and English.


Bachelor of Science – University of Saint Joseph Lebanon

Double Major: Biochemistry and Biology 02/2010 – 01/2013

Baccalaureate II in life Science - Notre Dame des Anges Lebanon, 2009


Excellent written and oral communication skills in English, French and Arabic Languages.

Exceptional analytical, presentation, negotiation, coaching and communication skills.

Proficient in Softpharm software, Microsoft Word, PowerPoint, Outlook and Excel.

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