POST : Front Office
DATE OF BIRTH : 19THNOVEMBER, 1990
ADDRESS : Mama Bhanja Ka talab near Gyantri DharmKanta, Post- Naini,
Allahabad-211008 (Uttar Pradesh)
MOBILE : +971********* (DUBAI)
EMAIL ID : email@example.com
SKYPE ID : kumar.ash80
PASSPORT NUMBER : L1686661
VAILD FROM : 24/05/2013
VAILD TILL : 23/05/2023
PLACE OF ISSUE : LUCKNOW (UTTAR PRADESH)
MARITAL STATUS : Single
AREA OF INTEREST : Front Office
Knowledgeable Front Office Department with extensive experience in the hospitality industry. Efficient multi- tasker, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.
Bachelor’s Degree in Sciences from Nand Kishore Degree Collage under Kanpur University with 2013.
Diploma in Aviation Hospitality & Travel from Hotel Management Institute Allahabad in 2012.
Passed 12th from Bal Vikas Inter collage School Allahabad in Physics Chemistry and Biology under UTTAR PRADESH MADHYAMIK PARISHAD (U.P BOARD) in 2010.
Passed 10th from Bal Vikas Inter collage School Allahabad under UTTAR PRADESH MADHYAMIK PARISHAD
(U.P BOARD) in 2008
1. Double Tree by Hilton (Hilton Worldwide) Goa, India Guest Service Agent 02nd Sep 2014 – 02nd Nov 2015
Register & process guests and their assigned rooms
Accommodate guest requests
Communicating with hotel staff on the status of guest rooms
Up Selling guest rooms and promoting hotel services
Handling cash payments
Maintain a clean and neat front desk area
2. Hilton Hotels Worldwide Salalah, Oman
Front office Agent 16th Nov 2015 – 22nd Feb 2017
Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Answer phones and direct calls to appropriate personnel
Check and send emails
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping, room service and security staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively
Assist with and book tours and activities for guests
Perform various clerical tasks as needed (sorting mail, paper filing, etc.) 3. Conrad Dubai Dubai, UAE
Front office Agent 23rd Feb 2017- Till date
Job and Responsibilities:
Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Performs other duties as assigned, requested or deemed necessary by management.
Resolved guest questions, issues and complaints.
Fostered strong working relationships with all departments.
Implemented and monitored Hilton Worldwide programs to maximize guest satisfaction and manage on- site Customer service representatives.
Helping Duty Manager during Night audit.
Meticulous attention to detail.
People skills:, advance problem solving, great organizational skills
Outlook, Microsoft software skills
Opera, IDS, OnQ Property Management System, Fidelio
3 years of Hospitality Experience
In Feb 2015 employee of the month from General Manager in Hilton Goa (India).
In March 2016 employee of the month from General Manager in Hilton Salalah (Oman) Date: 12/06/2018 Ashwani Kumar