Customer Service Manager

Niamh A. Hargis

• ***** Burrough Valley Rd Tollhouse, CA 93667 • 559-***-**** •

Cell# 805-***-**** • ***********@*******.***

EDUCATION

Shoreline Occupational Services August 2004

Computer applications & bookkeeping

Cuesta College 1993-1995

General Ed / ECE Deans List

Arroyo Grande High School 1984-1988

WORK EXPERIENCE

Sales Rep/Online position Smart Agents September 2017 - Current

First hired to help build sales department and team. Online position. Making sales calls, answering emails and customer requests. 35%+ conversion rate with consistent production. Implemented training videos and materials. Assist customer with signing up, setup and sales.

Loyalty Rep/Customer Service Rep Alorica March 2016 – September 2017

Worked in loyalty sales dept. consistently in top 5% of production. Transferred to customer care inbound call center working with proprietary computer and phone systems. Assisting customers. Top Agent, awarded certificate of exceptional customer service and top 10 in production.

Office Manager Shaver Lake Land Co. Oct. 2009 – Oct. 2010

Worked with owner as needed, doing payroll and payroll taxes, database creation, social networking, customer relations, research, and business development.

Administrative Assistant Century 21 Sierra Aug. 2007 – May 2008

Assisted the Office Manager in all aspect of real estate and vacation rental operations including clerical, filing, typing, customer service, multi-line phone, and operation and set up of all equipment, also assisting customers, property owners, and agents.

Office Manager Craig R. Smith, AIA Architect Aug. 2004 – Nov. 2006

A/R, reimbursable, bookkeeping, payroll, reports, personnel records, organizing all files, project folders, product library, created database, update database, work with agencies and clientele directly.

Concierge Allstate Ticketing January 2001 – February 2003

Worked independently helping clientele from all walks of life, communicated with different agencies, businesses, booked reservations and sold show tickets, kept up-to-date with on going changes, current & special events

SPECIAL SKILLS

Windows OS

Mac OS

Internet & e-mail

Multi-line Phones

Microsoft Word

Windows Explorer

Manual Accounting

10-Key

Microsoft Excel

FileMaker Pro

Bookkeeping

Type 60 wpm

Access

QuickBooks

Action Minutes

Public Relations

Powerpoint

Quiken

Problem Solving

Communications

File Management

Graphics Connect

Time Management

Multi-tasking

Team Player

Social Networking

Payroll / Accounting

Creative

CRM

Infusionsoft

Hubspot

Apps & Applications

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