Customer Service Administrative Assistant
Resume:
ANNE MASSING
Elizabethtown KY
***********@**********.***
www.linkedin.com/in/annemassing
ADMINISTRATIVE ASSISTANT
Experience in customer relations and client tracking, reporting, and maintaining confidential information to minimize risk to operations. Utilizes research to assist customer requests. Strong communication skill, customer service orientation and teamwork.
PROFESSIONAL EXPERIENCE
TRINITY HIGHWAY PRODUCTS, LLC, Elizabethtown KY
Admin Sales Rep Inside 2003-2018
Promoted and sold company products and services, tracking and reporting using company systems.
Created quotes and sales orders.
Released orders to be scheduled for shipment.
Assisted scheduler in arranging loads for shipment.
Assisted credit dept. for credit approval before orders were released to be scheduled.
Utilized researching skills to assist customer inquiries and provide solutions providing excellent customer service.
Engaged with customers to assess and determine needs and provide solutions to meet needs to improve company bottom line and improve customer relationships.
Researched and processed credit requests.
Tracked DOT letting information.
Created a strong customer base.
Periodic travel to meet customers.
Human Resource Assistant and Account Receivable 2002-2003
Processed employee time cards.
Maintained confidentiality handling human resources operations and reporting.
Led employee time management process with accuracy as well as processed reports and maintaining contracts.
Created daily production reports for each shift.
Updating policies and procedures manual.
Processed accounts receivables.
Processed manager’s expense reports.
Processed purchase orders.
Processed daily production reports for 1st, 2nd & 3rd shifts.
Adecco Temp Agency, Elizabethtown, KY 2002
Worked for 6 weeks at Trinity Highway Products under Adecco then was hired by Trinity.
Administrative Assistant-Packages & More, Elizabethtown, KY 2001-2002 PT
Accounts Payable duties.
Accounts Receivable duties.
Tracked missing UPS deliveries.
Processed delivery damage claims.
Balance bank statements.
Administrative Assistant-Asphalt Materials, Inc., Elizabethtown, KY 2001-2002 PT
Accounts Payable duties.
Account Receivable duties.
Weighed incoming and outgoing trucks.
Processed Bill of Ladings.
Logged daily and monthly inventory.
Processed payroll.
Customer Service Representative-Ireland Heating and Cooling Inc., Radcliff, KY 1999-2000
Contacted customers to rate service satisfaction.
Created advertising brochure.
Mailed out semi-annual newsletters.
Promoted servicing agreement.
Loan Processor-Republic Bank & Trust Company, Elizabethtown, KY 1996-1999
Processed loan package for scheduled closing.
Processed ledger tickets to general ledger accounts.
Maintained officer check log.
Verified all documents for signatures and dates before sending to compliance dept.
Customer Service- Republic Bank & Trust Company, Elizabethtown, KY 1994-1996
Processed customer transactions.
Cross sold bank products.
Balance cash drawer at end of day.
Balanced bank center at end of day.
Opened checking and savings accounts for customers.
Processed CDs and travelers check.
Dedicated Trainer-Bank One/Chase NA, Indianapolis, IN 1991-1993
Trained CSRs at assigned bank center for two weeks.
Filled out daily and weekly progress reports.
Reviewed CSR’s progress report with bank manager at the end of two weeks.
Reported CSR’s progress to my personal supervisor.
Trust Associate- Bank One/Chase NA, Indianapolis, IN 1990-1991
Processed mutual funds transactions for advisors.
Sold and purchased short term funds daily.
Prepared year-end 1099 tax forms to be mailed to customers.
Customer Service Representative- Bank One/Chase NA, Indianapolis., IN 1984-1990
Processed customer transactions.
Cross sold bank products.
Balance cash drawer at end of day.
Balance bank center at end of day.
Traveled to different bank centers to cover sick days and vacations.
Opened and closed checking and saving accounts.
Processed CDs, US saving bonds, and travelers checks.
Processed utility payments.
EDUCATION
Western Kentucky University
Bachelor’s degree-General Studies with an emphasis in Business- 1996
AFFILIATIONS
Elizabethtown Lion’s Club 1999 to current
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