Virtual Customer Service Rep

DA

SUMMARY

Administrative professional offering excellent communications and customer service skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented and driven with expertise in problem solving and managing daily office functions. Experienced in managing multiple projects simultaneously and fostering a cohesive staff.

EDUCATION

GED – Auburn University

Completed courses- Ethics, HIPPA Regulations, Life and Health insurance basics.

DEBRA ALLEN

5275 LEE RD 270, LOT 3, VALLEY, AL 36854 334-***-****

********@*****.***

SKILLS

Customer focused

Excellent time management skills

Ability to multitask

Professional telephone etiquette

Supervisory experience

WORK HISTORY

Office MGR – AFLAC Office (Alice Hutchins Agent) 2010-2016

Answered inbound calls utilizing a multiline phone system

Processed and resolved customer claims and concerns

Maintained relationships with policy holders and small business entities

Received and processed medical records requests

Researched and customized service proposals for clients

Assistant MGR – Dollar General Corporation 2010-2014

Trained and evaluated personnel in customer service, sales and marketing

Assessed customer needs; provided problematic resolutions

Operated cash register; audited other cashiers for accuracy

Supervised and directed all merchandise and shipment processing

Maintain detailed sales and staffing ledgers

Office MGR – Independent AFLAC Office 2005-2010

Answered inbound calls utilizing a multiline phone system

Processed and resolved customer claims and concerns

Maintained relationships with policy holders and small business entities

Received and processed medical records requests

Researched and customized service proposals for clients

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