Resume

Sign in

Project Manager Customer Service

Location:
Sellersburg, Indiana, United States
Salary:
140,000
Posted:
November 19, 2018

Contact this candidate

Resume:

Larry R. Abell

Project Management Professional (PMP)

ac7qt0@r.postjobfree.com ● https://www.linkedin.com/in/larry-abell-pmp-2257ba6/

502-***-**** ● 3112 Pebble Hill Court ● Sellersburg, IN 47172 SUMMARY

Information Technology Project Manager with a proven record of successful program management in implementing complex and customized solutions for Fortune 500 corporate clients. Experience includes implementation of integrated HR/Payroll/Benefits systems, management of open enrollment for 50,000 employees and implementation of SAP SuccessFactors employee profile and OKTA Identity Management.

Extensive experience managing virtual and cross-functional teams for large scale IT projects.

Ability to take complex ideas/projects/processes and break them into smaller, manageable pieces.

Effective communicator with clients, stakeholders, project team and customer support.

Expertise in client systems implementations, ongoing client service and change management. PROFESSIONAL EXPERIENCE

KINDRED HEALTHCARE JUNE 2016 - PRESENT

Senior Project Manager

Provide program management leadership on large HR/Payroll/Benefits projects. Serve as primary liaison between HR and Financial Systems Development. Serve as escalation point for project issues needing escalation to CIO. Facilitate issue escalation and risk identification mitigation across HR/Payroll project portfolio. Participate in/facilitate senior level project status reporting/meetings and project team meetings. Create and maintain project schedules.

Manage implementation of new Taleo Talent Management onboarding module. Project streamlined multiple business processes into a single process.

Manage Taleo system and process improvement project. Project includes integration with job board applications as well as working with business stakeholders, legal and compliance on application updates.

Manage upgrade and training of SAP OrgPublisher software and facilitate development of position management process.

Manage various payroll regulatory projects including state level paystub requirement updates, FLSA changes and implementation of new pay practices.

Manage implementation of OKTA Identity Management platform and SAP SuccessFactors self service employee/W-2 access.

Served as IT/HR/Security liaison for implementation of new HR portal and security registration process for portal usage.

HUMANA INC. DECEMBER 2013 – JUNE 2016

Project Manager

Provide program management leadership on HR projects. Manage cross functional teams across Human Resources, Payroll, Operations, Customer Service, Communications, Legal, Compliance and Information Technology to implement employee benefit projects on time and within budget. Provide overall program reporting to steering committee and project stakeholders. Work with project team to identify project risks and develop appropriate mitigation strategies. Maintain program level issues log, and project plan. Manage Humana Inc. and Puerto Rico benefits open enrollment for 50,000 benefits eligible associates. Participate in plan design meetings and engage impacted areas. Facilitate/participate in project team meetings and issue resolution sessions. Compile open enrollment statistics and supply to leadership on a daily basis. Work with team to address health care reform requirements. Facilitate daily team meetings during open enrollment across all impacted functional areas. Serve as liaison between Operations and Benefit Enrollment systems team. Document lessons learned from each open enrollment and implement necessary improvement projects to address issues for next open enrollment.

Manage integration of acquired companies into Humana Inc. employee benefits structure.

Manage implementation of Affordable Care Act employee and government reporting.

Managed successful migration/redesign of company benefits intranet site consisting of over 200 pages of content.

Larry R. Abell Page 2

AUTOMATIC DATA PROCESSING DECEMBER 2006-NOVEMBER 2013 Project Manager

Provide Program Management on large, complex, cross functional benefits outsourcing projects. Implemented automated benefits administration solution for clients ranging from 6,000 to 45,000 employees. Provided oversight to internal project teams to ensure system implementation work remained within scope, on schedule and within budget. Work as a business partner with the client to understand complex business issues and work with internal team to overcome obstacles to achieving project success. Facilitate gathering and development of business requirements necessary for client system setup. Collaborate with internal and external business partners as well as ongoing service teams to ensure overall success of the implementation and ongoing client service. Facilitate and participate in solution development to develop and improve complex business processes. Provide Project Management support for annual enrollment and other benefits client projects.

Managed benefits implementation project for two Fortune 500 companies undergoing a merger. Responsibilities included collaboration with internal business partners to integrate client into ADP Comprehensive Outsourcing solution. Managed project team, schedule and deliverables to ensure project was delivered on time, on budget and with quality. Facilitated client solution development/analysis meetings and participated in client steering committee meetings. Project was implemented on schedule resulting in close to $1 million in implementation fees and over $5 million in annual recurring revenue.

CERIDIAN MARCH 2006 – DECEMBER 2006

Implementation Project Manager

Provide project management and business analysis for Ceridian’s automated time and attendance product. Responsible for entire implementation of product including: facilitation of the client planning meeting, software configuration, payroll interface development, client training and transition to customer support. Partnered with clients to review pay practices and make configuration recommendations to maximize client benefits of the product.

Successfully managed and implemented integration of Ceridian’s Time and Attendance databases to payroll databases resulting in a fully integrated training model.

Managed implementation for an international client that involved transition of four manufacturing locations of an International company to an automated time and attendance system with 100% payroll accuracy. EDUCATION

BACHELOR OF SCIENCE, INFORMATION SCIENCE AND DATA PROCESSING, UNIVERSITY OF LOUISVILLE, 1991 PROFESSIONAL TRAINING AND AFFILIATIONS

PMP Certified

CSM Certified

Member of Project Management Institute (PMI)



Contact this candidate