JENNIFER WHITE

ac7qsu@r.postjobfree.com

646-***-****

OVERVIEW

Accomplished Human Resources Professional with over 10 years of generalist experience. Successful track record of managing all aspects of benefits transactions with a high level of customer service. Expert moderator of employee relations issues to maintain a cohesive workforce. Adept in recruitment, strategic planning, onboarding and retention of staff to support organizational initiatives. Amicable team player who has collaborated with the management, staff and vendor partners at all levels of an organization. PROFESSIONAL EXPERIENCE

BronxWorks, Bronx, NY 2004-Present

Human Resources Generalist 2012-2018

Manages a broad range of transactional and key strategic HR functions for a staff of 850 employees.

• Advising, counseling, coaching, interpreting and administering HR issues/ policies/procedures to ensure consistent application and compliance.

• Addresses employees inquiries regarding (medical, dental, EAP, Pension, 403B. etc.) benefits, compensation, leave management and labor relations.

• Demonstrates excellence in customer relations and building strong inter/intra departmental partnerships to improve the overall operations of the agency.

• Develop, implement, and facilitate training and development initiatives to meet the specific business needs of the organization.

• Partner with senior leaders and managers to influence and execute HR strategy, policies and programs.

• Effectively deliver and communicate HR directives to staff.

• Conduct and investigate complaints, disciplinary activities, determine problems, identify solutions, make recommendations, interact with labor counsel, etc.

• Actively participates in recruitment campaigns; job fairs; college relations programs; general networking; etc. to ensure robust candidate pipeline.

• Improved the performance management processes so that it is used as a tool for succession planning, employee retention and career development.

• Coordination of Agency events (benefit fair, Wellness Initiative, picnic, end of year gala and agency wide annual meeting).

• Manages benefit and leave administration. Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements.

• Filing and compliance affecting employee benefit programs, including but not limited to ERISA, COBRA, FMLA, ADA, SECTION 125, and Workers Compensation. Acting Human Resources Manager 2016-2017

• Review and approve employee terminations including DOL response.

• Advising, counseling, interpreting and administering policies/procedures to ensure consistent application and compliance.

• Redesigned and implemented a successful onboarding and off boarding process.

• Oversee the payroll and benefit administration function.

• Develop, implement, and facilitate training and development initiatives to meet the specific business needs of the organization.

• Coach management on employment law and progressive discipline.

• Partner with the managers to influence and execute HR strategy, policies and programs.

• KRONOS maintenance and ADP implementation.

• Conduct and investigate complaints, disciplinary activities, determine problems, identify solutions, make recommendations, interact with labor counsel, etc.

• Develop, implement, and facilitate training and development initiatives to meet the specific business needs of the organization.

• Maintained the work structure by updating job requirements and job descriptions, managed applicant tracking system, ran clearances, interviewed candidates, reference checking and created offer letter/pay notices.

• Managed the recruiting and interviewing/candidate selection process. Conducted employee satisfaction, benefit and pay surveys and HR metrics.

• Improved the evaluation process so that it is used a tool to motivate/coach employees.

• Updated and enforced the human resources policies and procedures.

• KRONOS maintenance and ADP implementation.

• Supervised a staff of 4 while performing the duties of the Acting Human Resources Manager.

Acquired various promotional positions between 2004 – 2012: Human Resources Assistant, Human Resources Specialist, Human Resources Specialist II

American Red Cross Family Support Specialist/Case Manager, New York, NY 2002-2004 Provided case management and support for the victims of 911, overseeing a case load of 75 residents.

• Conducted counseling and crisis intervention services to residents impacted by the World Trade Center disaster.

• Formulated and implemented appropriate plan of service.

• Provided information, liaison, advocacy and referral services to help the victims receive benefits and entitlements.

• Performed intake, assessment and provisions for financial assistance.

• Resolved employee complaints and grievances.

JENNIFER WHITE

ac7qsu@r.postjobfree.com 646-***-****

Sears, Roebuck and Company Human Resources Administrator, Norcross, GA 1998-2002 Managed a broad range of HR functions including multi-state payroll administration, benefits/401(k) plan enrollment and administration for 200+ employees.

• Reduced redundancy in reporting.

• Process payroll Utilizing Peoplesoft.

• Entered all new hire and termination information into the database.

• Maintained the human resources master records and filing system.

• Employee benefit administration.

JENNIFER WHITE

ac7qsu@r.postjobfree.com 646-***-****

EDUCATION

Strayer University

Masters of Human Resources Management Anticipated May 2019 John Jay College of Criminal Justice New York, NY Bachelor of Science Legal Studies 1992

COMPETENCIES

Paychex/Kronos /ADP/Peoplesoft Strategic Planning Payroll & Benefits Employment Law and Regulations Leave Management Benefit Administration ADP Implementation Staff Recruitment & Retention Training & Development Employee Investigations Employee Relations Unemployment Claims EEO Compliance HRIS Management EEO Compliance

Organizational Development Performance Management HR Policies & Procedures On/Off-Boarding

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