Customer Service Administrative Assistant

Objective: Seeking an Administrative Assistant position

Profile

Over 9 years of work experience in advising, supporting, and guiding clients in the areas of banking and retail

Experience in collecting and analyzing data, writing reports, drafting, organizing and managing schedules

Excellent written and verbal communication skills

Leadership, initiative and ability to convince and motivate others

Analytical capacity and ability to make recommendations

Experience in writing various correspondence and work contracts

Customer service focused; professional attitude and appearance

Multitasking and time-management skills, with the ability to prioritize tasks

Perseverance and ability to work towards objectives

Proficient in using Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook

Languages spoken and Written Fluently: English, French, and Arabic

Work Experience

Manager 2014-2017

Azour Natural Beauty Product,. Marrakech, Morroco

Managed Product Development and Branding

Managed marketing and Sales

Achieved Business Target and Market Share in a very competitive environment

Manager 2011-2014

Show Pro. Events Management CO, Alkhobar, KAS

Conducted meetings with commercial representatives and managers to discuss objectives, services to be provided and commercial implications.

Coordinated services activities within the event; site readiness, team and equipment transportation, stages, sounds, lights installation, translation connectivity, safety procedures, event’s walkthrough, people with special needs services, and security plan.

Planned and managed events’ budget, and studied post events results

Customer Service Manager 2008-2010

Laurentian Bank of Canada, Montreal, QC

Led customer services evaluation and improvement and responded to clients’ inquiries

Determined manpower needs and handled recruitment, training and other human resources management needs

Studied and reported market trends and suitable products and services in the region in order to improve sales and investments.

Improved employees skills and performance through continuous coaching

Supported business objectives by conducting recurring meetings and evaluation sessions.

Customer service Representative 2005-2008

Laurentian Bank of Canada, Montreal, QC

Performed all customer services transactions such as encasement, depositing, cheques, bill payment, credit cards, money orders and certified cheques.

Acted as an advisor for bank investments, bank accounts and bank shares management

Opened personal and cooperate bank accounts.

Responded to clients’ information needs, solved clients’ accounts problems and educated clients about new products and services.

Executive Administrative Assistant 2001-2003

Ficadex Cabinet d’Audit International, Marrakech, Morocco

Prepared, wrote and revised company correspondences, invoices, presentations and brochures

Prepared and planed management meetings, venue, booking, distributing meeting agenda, information and statistics

Invoiced clients and followed payments.

Other Work Experience

Interior Designer 2006-2009

Pavillon De Design, Montréal, QC

Researched concepts and materials to support design team on technical issues influencing concept development

Worked within timely schedules to coordinate the completion of tasks through to final project completion

Conducted on-site observations and provided recommendations to help streamline ongoing design projects

Prepared and participated in clients’ presentations

Selected furniture, materials, decor and finishes while keeping within budget

Education

Certificate in Business Management 2008

School: Sage de Montréal, Montreal, QC

Diploma in Interior Designing 2006

Design de Montréal School, Montréal, QC

Bachelor in Administration 1999

College: Supérieur Française d’Administration de Marrakech, Morocco

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