Objective: Seeking an Administrative Assistant position
Profile
Over 9 years of work experience in advising, supporting, and guiding clients in the areas of banking and retail
Experience in collecting and analyzing data, writing reports, drafting, organizing and managing schedules
Excellent written and verbal communication skills
Leadership, initiative and ability to convince and motivate others
Analytical capacity and ability to make recommendations
Experience in writing various correspondence and work contracts
Customer service focused; professional attitude and appearance
Multitasking and time-management skills, with the ability to prioritize tasks
Perseverance and ability to work towards objectives
Proficient in using Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook
Languages spoken and Written Fluently: English, French, and Arabic
Work Experience
Manager 2014-2017
Azour Natural Beauty Product,. Marrakech, Morroco
Managed Product Development and Branding
Managed marketing and Sales
Achieved Business Target and Market Share in a very competitive environment
Manager 2011-2014
Show Pro. Events Management CO, Alkhobar, KAS
Conducted meetings with commercial representatives and managers to discuss objectives, services to be provided and commercial implications.
Coordinated services activities within the event; site readiness, team and equipment transportation, stages, sounds, lights installation, translation connectivity, safety procedures, event’s walkthrough, people with special needs services, and security plan.
Planned and managed events’ budget, and studied post events results
Customer Service Manager 2008-2010
Laurentian Bank of Canada, Montreal, QC
Led customer services evaluation and improvement and responded to clients’ inquiries
Determined manpower needs and handled recruitment, training and other human resources management needs
Studied and reported market trends and suitable products and services in the region in order to improve sales and investments.
Improved employees skills and performance through continuous coaching
Supported business objectives by conducting recurring meetings and evaluation sessions.
Customer service Representative 2005-2008
Laurentian Bank of Canada, Montreal, QC
Performed all customer services transactions such as encasement, depositing, cheques, bill payment, credit cards, money orders and certified cheques.
Acted as an advisor for bank investments, bank accounts and bank shares management
Opened personal and cooperate bank accounts.
Responded to clients’ information needs, solved clients’ accounts problems and educated clients about new products and services.
Executive Administrative Assistant 2001-2003
Ficadex Cabinet d’Audit International, Marrakech, Morocco
Prepared, wrote and revised company correspondences, invoices, presentations and brochures
Prepared and planed management meetings, venue, booking, distributing meeting agenda, information and statistics
Invoiced clients and followed payments.
Other Work Experience
Interior Designer 2006-2009
Pavillon De Design, Montréal, QC
Researched concepts and materials to support design team on technical issues influencing concept development
Worked within timely schedules to coordinate the completion of tasks through to final project completion
Conducted on-site observations and provided recommendations to help streamline ongoing design projects
Prepared and participated in clients’ presentations
Selected furniture, materials, decor and finishes while keeping within budget
Education
Certificate in Business Management 2008
School: Sage de Montréal, Montreal, QC
Diploma in Interior Designing 2006
Design de Montréal School, Montréal, QC
Bachelor in Administration 1999
College: Supérieur Française d’Administration de Marrakech, Morocco