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Customer Service Assistant

Location:
Calgary, Alberta, Canada
Posted:
November 19, 2018

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Resume:

GERALDINE E. MONTERO

** **** ***** *****, ** Calgary T2B 3A8

403-***-****/ ac7qs7@r.postjobfree.com/ac7qs7@r.postjobfree.com

CAREER GOAL

To practice and further enhance my knowledge and skills in communication, organization, customer care, and service management.

EDUCATION

Diploma on Administrative Professional

Robertson College

March 26 to July 01, 2018

B.A. Mass Communications

New Era College

June 1990 to March 1993

RELEVANT WORK EXPERIENCE

Store Assistant

Kate Spade, Cross Iron Mills Mall

October - November 2018

Key Duties

Ensured properly handling during the opening of boxes and unwrapping of stocks

Re-wrapped purses and jewelry in accordance with the quality specification

Organized and ensured proper inventory of stocks

Maintained an attractive and functional store environment for clients and team members

Provided timely updates to the store manager

Administrative Professional

Children's Cottage Society, Alberta

June 2018

Key Duties

Ensured quality customer service by taking in and processing of in - person, telephone, and online inquiries effectively and efficiently

Ensured accurate data entry and organization

Provided timely logistical support to the organization

Production Assistant

Kohl & Frisch, Ltd., Calgary

(2006 - 2017)

Key Duties

Helped ensure quality services through monitoring

Provided timely logistical support to the organization

Ensured a safe and healthy workplace

Dietary Aide

Mt. Royal Care Centre, Calgary

(2003 - 2006)

Key Duties

Ensured quality meals for elderly clients

Ensured a safe and healthy workplace

Took note of the needs of the elderly clients and provided feedback to the supervisor

Operations Assistant

Manila Express, Calgary

(2003 - 2004)

Key Duties

Ensured quality customer service by taking in and processing of in - person, telephone, and online inquiries and transactions effectively and efficiently

Ensured accurate data on remittances and receipts

Provided timely and accurate reports to the Operations Supervisor

Administrative Assistant

World Bank, Philippines Office, in partnership with the Department of Public Works and Highways

(1995 - 2002)

Key Duties

Maintained an updated and orderly database of project documents

Ensured timely and accurate processing of project funds, including disbursement

Ensured accurate data on staff timesheets

Provided logistical support to the organization, including organizing meetings and field visits

Provided timely and accurate reports to the Supervisor

Data Encoder

Design Science, Inc.

(1994 - 1995)

Key Duties

Maintained an updated, orderly, and secure database of project documents

Provided logistical support to the organization, including organizing meetings and field visits

Provided timely and accurate reports to the Supervisor

RELEVANT SKILLS AND STRENGTHS

Skills

Strengths

Client Relations

Team Player

Administrative and Human Resources Management

Results – Driven

Office Organization and Management

Creative and Resourceful

Oral and Written Communications (Fluent in English and Filipino)

Passion for excellence

People Skills

Keen attention to details

Computer, photocopier, and fax machine operation

Integrity



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