GERALDINE E. MONTERO
** **** ***** *****, ** Calgary T2B 3A8
403-***-****/ ac7qs7@r.postjobfree.com/ac7qs7@r.postjobfree.com
CAREER GOAL
To practice and further enhance my knowledge and skills in communication, organization, customer care, and service management.
EDUCATION
Diploma on Administrative Professional
Robertson College
March 26 to July 01, 2018
B.A. Mass Communications
New Era College
June 1990 to March 1993
RELEVANT WORK EXPERIENCE
Store Assistant
Kate Spade, Cross Iron Mills Mall
October - November 2018
Key Duties
Ensured properly handling during the opening of boxes and unwrapping of stocks
Re-wrapped purses and jewelry in accordance with the quality specification
Organized and ensured proper inventory of stocks
Maintained an attractive and functional store environment for clients and team members
Provided timely updates to the store manager
Administrative Professional
Children's Cottage Society, Alberta
June 2018
Key Duties
Ensured quality customer service by taking in and processing of in - person, telephone, and online inquiries effectively and efficiently
Ensured accurate data entry and organization
Provided timely logistical support to the organization
Production Assistant
Kohl & Frisch, Ltd., Calgary
(2006 - 2017)
Key Duties
Helped ensure quality services through monitoring
Provided timely logistical support to the organization
Ensured a safe and healthy workplace
Dietary Aide
Mt. Royal Care Centre, Calgary
(2003 - 2006)
Key Duties
Ensured quality meals for elderly clients
Ensured a safe and healthy workplace
Took note of the needs of the elderly clients and provided feedback to the supervisor
Operations Assistant
Manila Express, Calgary
(2003 - 2004)
Key Duties
Ensured quality customer service by taking in and processing of in - person, telephone, and online inquiries and transactions effectively and efficiently
Ensured accurate data on remittances and receipts
Provided timely and accurate reports to the Operations Supervisor
Administrative Assistant
World Bank, Philippines Office, in partnership with the Department of Public Works and Highways
(1995 - 2002)
Key Duties
Maintained an updated and orderly database of project documents
Ensured timely and accurate processing of project funds, including disbursement
Ensured accurate data on staff timesheets
Provided logistical support to the organization, including organizing meetings and field visits
Provided timely and accurate reports to the Supervisor
Data Encoder
Design Science, Inc.
(1994 - 1995)
Key Duties
Maintained an updated, orderly, and secure database of project documents
Provided logistical support to the organization, including organizing meetings and field visits
Provided timely and accurate reports to the Supervisor
RELEVANT SKILLS AND STRENGTHS
Skills
Strengths
Client Relations
Team Player
Administrative and Human Resources Management
Results – Driven
Office Organization and Management
Creative and Resourceful
Oral and Written Communications (Fluent in English and Filipino)
Passion for excellence
People Skills
Keen attention to details
Computer, photocopier, and fax machine operation
Integrity