Lanita Santos ** Glendale Place Cambridge, ON N1S 3J1
E/ ac7qrw@r.postjobfree.com
PERSONAL PROFILE
- Excellent ability of meeting organizational needs as well as individual needs.
- Capable of multi tasking and excel in tracking all projects and tasks.
- Possesses strong problem solving, decision making, conflict management and leadership skills.
- Provides excellent customer service by building and maintaining professional relationships.
- Effective communication skills.
- Demonstrates a high skill level of organization.
- Punctual with strong work ethic.
WORK EXPERIENCE
Administrative Assistant
Redman Distributing
June 2017 – Present
Cambridge, Canada Area
- Answer and direct phone calls appropriately.
- Administrative assistance with all documents required for distribution.
- Carryout order fulfillment to completion.
- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
- Preparing bills receivable, invoices and bank deposits.
- Communicate the needs of our customers in a friendly/professional way.
- Familiarity with our product brands, models/parts, uses and installation.
- Customer service.
- Research LTL comparables.
- Facilitate product warranty and services.
Medical Transcriptionist/Medical Language Specialist True North Imaging
Jun 2012 – Jun 2017
Kitchener, Canada Area
- Receive dictation(s) from radiologists or other health care professionals.
- Produce history, physical examination reports, operative reports, diagnostic imaging studies, progress notes.
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- Return transcribed documents to the physicians or other healthcare professionals for review and signature.
- Return transcribed documents to the physicians or other healthcare professionals for review and signature.
Project Coordinator
Execulink Telecom
May 2010 – Jun 2012
Kitchener, Canada Area
- Administered various projects assigned under sales, marketing, project management. Acted as Project Lead.
- Ensured project documents were complete, current, and stored appropriately.
- Assessed projects for completeness, recommended direction and ideas to applicable departments.
- Monitored and reported on the progress of all project deliverables to all stakeholders.
- Coordinated Marketing Budget.
Corporate Account Manager
Execulink Telecom
Oct 2008 – May 2010
Kitchener, Canada Area
- Reported directly to the Business Director.
- Assistant to Executive Sales Representatives.
- Responsible for managing delegated corporate accounts.
- Applied payments, completed daily tasks, processed intricate service requests, added and adjusted corporate services.
- Documented processes in order to implement and improve internal standards and protocols. Residential Sales and Customer Service
Execulink Telecom
Nov 2005 – Oct 2008
Kitchener, Canada Area
- Sold and promoted all residential telecom services and internet products.
- Managed residential customer accounts by activating, adjusting, crediting and receiving payments.
- Processed inventory and online sign-up requests.
- Responsible for handling escalations and problem accounts.
- Delivered a high level of customer service.
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ADDITIONAL SKILLS
- Proficient with MS Word, Excel, PowerPoint, MS Project software, Internet Explorer/Mozilla Firefox.
- 15 years of sales and service experience.
- 14 years of office administration experience
- 3 years of product development/project management experience.
- 5 years of medical transcription and administration experience. EDUCATION
Athabasca University
Athabasca, Alberta 2007 2011
Bachelor of Arts & Science
Sociology Major
Viola Institute of Hair Design
Kitchener, ON 2004 2005
Graduated with Honors
St. David C.S.S
Waterloo, ON 1999 2003
Completion of OSSD
References Available Upon Request