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Customer Service Administrative Assistant

Cambridge, Ontario, Canada
November 19, 2018

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Lanita Santos ** Glendale Place Cambridge, ON N1S 3J1




- Excellent ability of meeting organizational needs as well as individual needs.

- Capable of multi tasking and excel in tracking all projects and tasks.

- Possesses strong problem solving, decision making, conflict management and leadership skills.

- Provides excellent customer service by building and maintaining professional relationships.

- Effective communication skills.

- Demonstrates a high skill level of organization.

- Punctual with strong work ethic.


Administrative Assistant

Redman Distributing

June 2017 – Present

Cambridge, Canada Area

- Answer and direct phone calls appropriately.

- Administrative assistance with all documents required for distribution.

- Carryout order fulfillment to completion.

- Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.

- Preparing bills receivable, invoices and bank deposits.

- Communicate the needs of our customers in a friendly/professional way.

- Familiarity with our product brands, models/parts, uses and installation.

- Customer service.

- Research LTL comparables.

- Facilitate product warranty and services.

Medical Transcriptionist/Medical Language Specialist True North Imaging

Jun 2012 – Jun 2017

Kitchener, Canada Area

- Receive dictation(s) from radiologists or other health care professionals.

- Produce history, physical examination reports, operative reports, diagnostic imaging studies, progress notes.


- Return transcribed documents to the physicians or other healthcare professionals for review and signature.

- Return transcribed documents to the physicians or other healthcare professionals for review and signature.

Project Coordinator

Execulink Telecom

May 2010 – Jun 2012

Kitchener, Canada Area

- Administered various projects assigned under sales, marketing, project management. Acted as Project Lead.

- Ensured project documents were complete, current, and stored appropriately.

- Assessed projects for completeness, recommended direction and ideas to applicable departments.

- Monitored and reported on the progress of all project deliverables to all stakeholders.

- Coordinated Marketing Budget.

Corporate Account Manager

Execulink Telecom

Oct 2008 – May 2010

Kitchener, Canada Area

- Reported directly to the Business Director.

- Assistant to Executive Sales Representatives.

- Responsible for managing delegated corporate accounts.

- Applied payments, completed daily tasks, processed intricate service requests, added and adjusted corporate services.

- Documented processes in order to implement and improve internal standards and protocols. Residential Sales and Customer Service

Execulink Telecom

Nov 2005 – Oct 2008

Kitchener, Canada Area

- Sold and promoted all residential telecom services and internet products.

- Managed residential customer accounts by activating, adjusting, crediting and receiving payments.

- Processed inventory and online sign-up requests.

- Responsible for handling escalations and problem accounts.

- Delivered a high level of customer service.



- Proficient with MS Word, Excel, PowerPoint, MS Project software, Internet Explorer/Mozilla Firefox.

- 15 years of sales and service experience.

- 14 years of office administration experience

- 3 years of product development/project management experience.

- 5 years of medical transcription and administration experience. EDUCATION

Athabasca University

Athabasca, Alberta 2007 2011

Bachelor of Arts & Science

Sociology Major

Viola Institute of Hair Design

Kitchener, ON 2004 2005

Graduated with Honors

St. David C.S.S

Waterloo, ON 1999 2003

Completion of OSSD

References Available Upon Request

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