Lynn M. LeClair

** ****** ********

Georgetown, ON L7G 1M9

Phone: 905-***-****

Email: ac7qrn@r.postjobfree.com

Approachable, customer-focused professional seeking an opportunity that will allow me to utilize my extensive experience in performing reception and administrative duties. Demonstrated and resourceful individual adept at resolving issues, handling high volume phone calls and answering queries

Credentials:

Over 15 years of experience performing reception, front desk and administrative duties

Highly skilled in the field of public relations and customer service

Polished professional with a positive, outgoing, and friendly attitude when dealing with clients, management and employees

Strong organizational and problem-solving skills

Active, self-motivated, determined, reliable, sound and flexible Reception/customer service

High degree of energy and stamina

Strong communication and written skills

Enjoy being part of a team, but also able to work independently and willing to take accountability for actions

Professional Experience

Grinyer Interior Doors and Closets Reception/Customer Service

Mar 2018 – to present

Booking Team Member measurement appointments

Booking client appointments

Organizing time and distance to appointments

Collecting payments, filing, entering data

Answering and filtering incoming calls and redirecting

Welcoming Clients to showroom appointments

Booking install dates

Taking care of client concerns and follow up.

Group Echo Canada Inc. Collection Officer

Mar 2017 –Mar 2018

Negotiate payments for clients

Act as a liaison between creditors and customers

Communication and negotiation skills

Good interpersonal skills

Maturity, honesty, integrity and a strong sense of ethics

Ability to remain calm in stressful situations

Patience and understanding

Persuasive and persistent

CGI Information and Management Consultants Inc.

Receptionist

Aug 2004 – Mar 2017

Answer incoming calls for company of over 68,000 employees, operating computerized multi-line phone system

Serve as the central point of contact for all outside clients, visitors and vendors; welcoming them, determining the nature of their business and directing them to the suitable employee

Maintain the front reception area in a neat and organized manner to ensure a professional image for the company

Monitor visitor access, ensuring company security policies are adhered to

Issue and manage visitor and temporary access badges

Manage and coordinate bookings for conference rooms and catering requirements for meetings

Responsible for courier mail

Local representative for management and distribution of security tokens

Back-up to facility manager

Assistant fire marshal for office

Regus Business Centre

Corporate Receptionist

Jan. 2002 – 2004

Responsible for handling incoming calls for over 40 individuals’ companies using Picture Windows, computerized phone system

Greeted clients and visitors, determined nature of business and directed them to appropriate company

Sorted and delivered client mail

Managed and coordinated bookings for meeting rooms and all catered luncheons

Education

Commercial Course

Mimico Secondary School Toronto, ON

Other Select Training and Development

Ontario Super Host Leader Certificate Program

7 Habits of Highly Effective People – Stephen Covey

Total Quality Management Studies Program

Other Credentials

Certified Industrial Security Program Level Reliability Status for Government of Canada

Member of CGI’s Wellness Committee and United Way Committee

Organize annual Bring Your Kids to Work Day

Planned and implemented numerous charitable events

References

Available upon request

Contact this candidate