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Technical Writer Customer Service

Bothell, Washington, United States
November 19, 2018

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Brian C. Boase

*** ***** ** **

Bothell, WA *****



Online portfolio:

A detail-oriented technical writer with demonstrated experience in the software development and medical/electronic devices industries. Have worked independently and as part of a team. Possess excellent writing, editing, analytical and problem solving skills, as well as a demonstrated ability to learn new technologies quickly. Self-starter with initiative and the necessary discipline to produce quality work to standard, while meeting tight deadlines.


Technical Writer, Sensata Technologies, Inc., December 2009 through September 2018

Sensata is a world leader in developing sensing, electrical protection, control and power conversion solutions.

Collaborated with engineering, client services, sales managers and project directors to perform

the following:

Researched and developed owners manuals and quick reference guides

Created service center instruction sheets for product repair and maintenance tasks

Responsible for proofreading and editing facility release notes and customer/vendor correspondence

Developed and maintained style guides and documentation organizational procedures

Technical Writer, Modis, August 2006 - November 2009

WASSER is a national leader in technical and marketing documentation, providing information design and production services for a variety of high technology clients.

Collaborated with client representatives, project managers and content management

specialists to perform the following:

Created user manuals, installation and calibration guides, and system administration manuals for medical device manufacturing clients

Researched and developed training manuals and quick reference cards

Interviewed and collaborated with subject matter experts in the development of instructional design and facility training content

Developed marketing White Papers and PowerPoint sales materials for a major multinational technology company

Responsible for updating company internal billing and employee services procedures

Technical Writer, KeaneCare, Inc., April 2000 - June 2006

KeaneCare is a leading provider of Medicaid/Medicare clinical and financial software for the long-term care industry.

Worked closely with product management, software developers, customer service, quality

assurance and sales personnel to perform the following:

Researched and developed HTML, web-based and Windows-based online help systems for medical, human resource, and business office professionals

Created single-sourced software training manuals and quick reference guides for company products utilizing conditional build tags

Assisted with development of marketing and sales content in response to customer and marketing department requests (FAQs, product overviews, presentations, screen captures and text for brochures)

Responsible for peer editing of help and print documentation, as well as editing of all company documentation and content for portions of the company web site

Organized and developed company release notes and installation instructions

(for network administrators)

Worked closely with software team to develop and document Statements of Work for product updates and enhancements

Tested help systems (including context-sensitive help) before each suite release, as well as assisted QA personnel with testing of company software as needed

Created and edited style sheets for help system, release notes and other company documents

Participated in remote, cross-divisional projects implementing web-based help

Conferred with TW team and product management to develop and design help documentation standards in several formats

Responsible for document safe storage management utilizing check-in/checkout file service software


Proficient with InDesign, Visio, Photoshop, Illustrator, FrameMaker, Microsoft Office suite, Adobe Acrobat, RoboHelp, SnagIt, and Inkscape.

Basic understanding of other Adobe products, XML, JavaScript, C# and Access databases


Technical Writing and Communication Certificate program

Bellevue Community College, Bellevue, WA

Masters of Arts degree in Counseling

Seattle University, Seattle, WA

Bachelors of Science degree in Social Sciences

Grand Valley State University, Allendale, MI

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